TECHNICAL SUPPORT/TRAINING Clause Samples
The TECHNICAL SUPPORT; TRAINING clause outlines the obligations of one party to provide assistance and instruction related to the use of a product or service. This typically includes offering help desk support, troubleshooting, and user training sessions, either remotely or on-site, to ensure users can effectively operate the system. By specifying the scope and nature of support and training, this clause helps ensure users receive necessary guidance and problem resolution, thereby reducing downtime and enhancing the value of the product or service.
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TECHNICAL SUPPORT/TRAINING. (a) After the Effective Date, Licensor shall promptly disclose the Licensed Know-How to Licensee. During the first six (6) months after the Effective Date, upon reasonable notice and during Licensor’s normal business hours, Licensor shall designate no less than one (1) technical liaison(s) for communications with Licensee’s technical staff and provide Licensee with a reasonable amount of technical assistance by telephone and email regarding the Know-How, including proper cultivation and production of the Licensed Products (“Training”), not to exceed ten (10) hours in the aggregate (“Minimum Hours”). However, the Minimum Hours shall not apply for the first one hundred eighty (180) days from the Effective Date of this Agreement and Licensee shall be entitled to request additional Training from the Licensor as reasonably needed. In the event that Licensee requires or desires additional Training, over and above the Minimum Hours, Licensor shall make the technical liaisons available for additional Training at the then-current hourly rate, which rate is subject to change upon advance written notice to Licensee (as of the Effective Date, such rate is cost + 10%).
(b) During the Term, Licensor shall provide ongoing training and guidance to Licensee’s employees and contractors in Licensor’s methods for exploiting the Licensed Know-How and cultivating and manufacturing the Licensed Products as is reasonably necessary for Licensee’s development and commercial exploitation of the Licensed Know-How and Licensed Products, including training methods, standard operating procedures (SOPs), formulas, data, mixture recipes, and other reasonably required information for using the Licensed IP to cultivate Licensor’s unique strains of cannabis and manufacture the Licensed Products until such production becomes fully operational. In addition, during the Term, Licensor shall from time to time be available to render advice, discuss issues and offer general guidance to Licensee by telephone, email, and other methods with respect to strategy, planning, marketing, cultivation, production, and operating Licensee’s retail facilities in the Territory as they relate to the Licensed Products.
(c) In order to preserve the inherent value of the licensed IP and Licensed Products, Licensee shall ensure that the nature and quality of the Licensed Products, the Licensee agrees to use reasonable efforts to ensure that it maintains the quality of the Licensee’s business and the operation thereof ...
TECHNICAL SUPPORT/TRAINING. The Contractor shall provide a training program consisting of the furnishing of educational training in the installation, operation, programming and maintenance of each type of component comprising the PCMS system.
6.1 The Contractor shall provide qualified instructors approved in writing by the PCMS manufacturer and all training materials necessary for training State and maintaining agency personnel in the operation and maintenance of the system components. Training shall consist of classroom lectures as well as “hands-on” demonstrations.
6.2 The Contractor shall develop and submit training course outlines and samples of all training aids and manuals to the Project Manager for approval at least twenty-eight (28) days prior to the proposed start of the training sessions. At the same time, the Contractor shall submit a list of individuals who will conduct the training and resumes of each for review and approval. Written approval of this material and training instructors will be required prior to the final scheduling of the training sessions or the final production of training materials.
6.3 The Contractor shall develop and supply all necessary manuals, displays, class notes, visual aids, and other instructional materials as required providing the training programs described
6.4 Training will be conducted at a classroom facility supplied by the Contractor. This facility shall be within 15 miles of the City of Montpelier.
6.5 The Contractor shall, as a minimum, establish training sessions lasting three (3) days. Training sessions shall be limited to no more than 6 hours in any single day. All training sessions shall accommodate twenty (20) people.
TECHNICAL SUPPORT/TRAINING. 64 LIST OF CONTRACT ATTACHMENTS ATTACHMENT DESCRIPTION Attachment A-1 Description of Product 1 (specifications) Attachment A-2 Description of Product 2 (specifications) Attachment A-3 Description of Product 3 (specifications) Attachment B Dates for Completion of Attachments Attachment C Prices Attachment D Sample Testing Protocol Attachment E Acceptance Test Procedure Attachment F End-user warranty Attachment G Database Format Attachment H Advertising Display Material Attachment I Return Policy Attachment J GPRS Development Schedule Attachment K Technical Support AGREEMENT FOR PURCHASE AND SALE OF NOVATEL WIRELESS INC. GPRS MOBILE TERMINAL UNITS THIS AGREEMENT FOR PURCHASE AND SALE OF NOVATEL WIRELESS INC. MOBILE TERMINAL UNITS (the "Agreement"), is made and effective as of the __ day of March, 2000, by and between VoiceStream Wireless Corporation, a Delaware corporation with its principal place of business in Bellevue, Washington ("Buyer"), and Novatel Wireless Inc., a Delaware corporation, with its principal place of business in San Diego, California ("Seller").
TECHNICAL SUPPORT/TRAINING. Pricing for McDATA’s training is specified in McDATA’s Training Guide, as discussed in Exhibit A of this Agreement. McDATA shall make available to Buyer, at Buyer’s expense, training courses and materials designed to instruct Service Providers in the operation and maintenance of the Products.
TECHNICAL SUPPORT/TRAINING. The Contract Vendor must be able to provide, at no additional cost, the technical services of a qualified, experienced lubrication engineer to all purchasers requesting such service. The engineer must be available to advise purchasers of proper lubrication products to be used for various applications and to troubleshoot if product failure occurs. The lubrication engineer must be able to recommend cross reference information on products that can be used with OEM (original equipment manufacturer) equipment, such as Detroit Diesel, Cummins, Caterpillar, Case, Ford, Allison, Mack, Volvo, ▇▇▇▇ Deere, etc., owned and operated by the State of Minnesota. Oil analysis and testing capabilities are desired. If the Contract Vendor is able to provide this service, the Contract Vendor will do so at no expense to the purchaser.
TECHNICAL SUPPORT/TRAINING. Supplier shall make available to Buyer technical training for support of end user implementation of the Product. Buyer shall not use any training materials in a manner [**]from the use of these materials to IBM. Technical training requested by ▇▇▇▇▇ will be made available by Supplier to Buyer as mutually agreed upon. Buyer acknowledges that the materials distributed by the Supplier during the technical training are protected by copyright, and that Buyer shall have no rights to reproduce such materials without the prior written consent of Supplier, such consent shall not be unreasonably withheld.
TECHNICAL SUPPORT/TRAINING