TECHNICAL SUPPORT SERVICE. For technical issues arising with the third party online booking tool, technical support will be provided to the Client by R&M’s Technical Support team for IT relating issues that require investigation beyond the scope of the general support service (such as software bug fixes). Technical queries should be initially directed as general support queries to the R&M travel team. When a technical issue arises, where possible, Clients should provide details of the problem, Traveller, route, dates, times and search preferences. The service provided by R&M will be a corporate travel management service to include the following:,
Appears in 2 contracts
Sources: Business Travel Agreement, Business Travel Agreement