Support Guide Sample Clauses

A Support Guide clause defines the scope and procedures for providing assistance or customer support related to a product or service. It typically outlines the types of support available, such as technical help, troubleshooting, or user guidance, and may specify channels of communication like phone, email, or online chat. By clearly setting expectations for support, this clause ensures that users know how to access help and what level of service to expect, thereby reducing confusion and improving user satisfaction.
Support Guide. Interneuron reserves the right, as Interneuron shall in its discretion determine, to make an improvement, substitution or modification in the specification of any element or part of the Support Guide provided that such improvement, substitution or modification will not substantially worsen the services received by Client under the Support Guide taken as a whole.
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Support Guide. Sun Resellers’ policies are detailed in the Enterprise Services Reseller Support Reference Guide (“Support Guide”). Reseller represents that it has read the Support Guide and will comply with all applicable rules and procedures. Sun may modify the Support Guide at any time and from time to time, and Reseller will comply with any new or modified rules and procedures within a reasonable amount of time as defined by Sun.
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Support Guide. IAMRecognised reserves the right, as IAMRecognised shall in its discretion determine, to make an improvement, substitution or modification in the specification of any element or part of the Support Guide provided that such improvement, substitution or modification will not substantially worsen the services received by Client under the Support Guide taken as a whole.
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Support Guide. Support means Servicely resolving issues and faults in the Subscription Service in accordance with this Subscription Service Guide. 1.1. Support is available from 7am to 7pm (AEST) on Business Days, excluding Level 1 (outages) in which case Support is provided 24x7. 1.2. Servicely will use their best endeavours to provide a Response to all requests from Customer for Support in accordance with the Target Resolution Times. 1.3. Response means that Servicely will notify Customer that they have received Customer request for Support and commenced resolution of the issue. The actual resolution of each issue is dependent on the nature of the issue, and Customer taking all necessary actions reasonably required by Servicely in a timely manner. The Response time is the time elapsed during Business Hours since first receipt of Customer request for Support. 1.4. Servicely will use their reasonable endeavours to ensure that the Subscription Service is Available 99.98% of the time during each month. 1.5. Customer may contact support on ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇ or via customer support portal, made available upon contract execution.
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Support Guide. Customer’s access and use of support is subject to the terms of the applicable Custom Application Support Guide for Cloud accessible on-line at link ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/Genesys_Custom_Application_Support_Program_Guide_Cloud_v1.0.4.doc. Genesys may update such guide from time to time, provided the level of support for R2S and A3S will not be diminished during the applicable Subscription Term. You will submit requests for support subject to the processes set forth in the Custom Application Support Program Guide.
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Support Guide. For details on ways our customers can raise cases (including the Customer Support Portal), the information required in order for us to progress a case and descriptions of case priority, case status and case type, refer to the 1Spatial Customer Support Guide.
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Support Guide 
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