Common use of Subject Matter of Support Services Clause in Contracts

Subject Matter of Support Services. The subject matter of support services described in clauses 2.1 and 2.2 below is the submission and correction of Errors encountered by the Licensee. Investigation of errors not covered by this Agreement, installation services or other support services are not a subject matter of this Agreement. SMS or e-mail messages delivery problems encountered by the Licensee when using SMS or e-mail message delivery to the end-users in the Software are not a subject matter of this Agreement. RCDevs does not provide SMS or e-mail delivery services for his customers and does not provide any kind of guaranty for the use of such external services. The Licensee shall have a service-level agreement with its SMS or e-mail provider which if exists, is not a subject matter of this Agreement. Apple and Google not proposing SLA to their customers for Push notifications, Push notifications delivery problems encountered by the Licensee when using the push notifications are not a subject matter of this Agreement. The hardware tokens and software tokens used by the Licensee with the Software are not a subject matter of this Agreement. Nevertheless RCDevs supports Errors directly related to interaction of the Software with any OATH hardware tokens or software tokens certified compatible with OpenOTP by RCDevs.

Subject Matter of Support Services. The subject matter of support services described in clauses 2.1 2.2 and 2.2 below 2.3 above is the submission help with installation or operation problems and correction of Errors encountered by the Licenseealleged program Errors. Investigation of errors not covered by this Agreement, installation Installation services or other support services at the Licensee’s location are not a subject matter of this Agreement. SMS or e-mail messages delivery problems encountered by the Licensee when using SMS or e-e- mail message delivery to the end-users in the Software are not a subject matter of this Agreement. RCDevs does not provide SMS or e-mail delivery services for his customers and does not provide any kind of guaranty for the use of such external services. The Licensee shall have a service-level agreement with its SMS or e-mail provider which if exists, is not a subject matter of this Agreement. Apple and Google not proposing SLA to their customers for Push notifications, Push notifications delivery problems encountered by the Licensee when using the push notifications are not a subject matter of this Agreement. The hardware tokens and software tokens used by the Licensee with the Software are not a subject matter of this Agreement. Nevertheless RCDevs supports support Errors directly related to interaction of the Software with any OATH hardware tokens or software tokens certified compatible with OpenOTP by RCDevs.