Specification and Service Levels. The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Appears in 23 contracts
Samples: Framework Agreement, Framework Reference, Framework Agreement
Specification and Service Levels. The Specification sets and Service Levels set out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Appears in 12 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
Specification and Service Levels. 6.1 The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Appears in 10 contracts
Samples: www.gov.scot, www.gov.scot, www.gov.scot
Specification and Service Levels. The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels (Key Performance Indicators) setting out particular levels of service that the Contractor has undertaken to meet. These are also attached at Schedule 1.
Appears in 7 contracts
Samples: Framework Reference Number, Framework Reference, Framework Reference
Specification and Service Levels. 6.1. The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Appears in 6 contracts
Samples: www.gov.scot, www.gov.scot, www.gov.scot
Specification and Service Levels. The Specification sets out setsout the Goods & related Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Appears in 1 contract
Samples: Framework Agreement
Specification and Service Levels. The Specification sets out the Goods & related Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Appears in 1 contract
Samples: Framework Agreement
