Software and Support Services Sample Clauses
Software and Support Services. 9.1 In-tend shall provide support services (“Support Services”) in respect of the Software in accordance with clauses 9 and 10 of this Agreement and In-tend’s “Software Support Policy”, set out in Schedule 3. In addition, In-tend shall use all reasonable endeavours to resolve (via allocated buyers and suppliers dedicated telephone helplines, details of which have been or will be provided to You) any difficulties and queries that You may have in relation to Your use of the Software provided that Your system administrators have been trained on current and available functionality (“Latest Release”). All internal support related queries are to go via the internal System Administrators for resolve in the first instance, and all unlocking supplier enquiries are the responsibility of You to unlock.
9.2 Unless otherwise agreed by In-tend in writing, Support Services shall be provided only between the hours of 08:30 and 17:00 Mondays to Fridays excluding English statutory holidays.
9.4 In-tend shall not be obliged to accept requests for Support Services other than from the two support contacts nominated by You and whose details have previously been provided in writing to In-tend (the maximum number of such support contacts not to exceed the number indicated in Schedule 1). You must ensure that the nominated support contacts (System Administrators) have been fully trained in the use of the Software. In-tend reserve the right to insist on paid training of Your users where staff have not undertaken training and utilizing the Support Helpdesk for aspects of a training day nature.
Software and Support Services nd conditions of this Agreement, Benefitfocus shall make the Services available to Client for use by Authorized Users pursuant to this Agreement and the applicable Order Form during the term of the applicable Order Form(s).
Software and Support Services. Varnish offers the Varnish Plus Software and the other software identified on Exhibit A or in the Order Form (together the “Software”) on a subscription basis to customers who purchase ongoing support services in accordance with the terms of the applicable Order Form and this Agreement (the “Services”). The basic Varnish software is also available pursuant to the terms of a Free BSD License, as described in Exhibit A.
Software and Support Services. Upon payment in full as set forth in the Schedule, PeopleSoft agrees to provide software, technical support and related services to Company in accordance with PeopleSoft's standard terms for alliances. SOFTWARE - PeopleSoft will provide Company with a license to use PeopleSoft software during the Term pursuant to the terms of the Software License Terms and Conditions attached hereto as Exhibit A (the "License Agreement") and pursuant to the Schedule attached hereto as Exhibit B. PeopleSoft shall have sole discretion to choose the PeopleSoft software products to be provided to Company.
Software and Support Services. 2.1 The Pathfindr Software is intended to permit the Customer to set up and manage the deployment of the Pathfindr Hardware, as well as to access the relevant data and set up alerts in conjunction with the use of the Pathfindr Hardware.
2.2 Pathfindr shall use reasonable endeavours to make the Pathfindr Software and Support Services available 24 hours a day, seven days a week, except for:
2.2.1 planned maintenance carried out during the maintenance window of 8.00pm to 2.00am UK time on any day; and
2.2.2 unscheduled maintenance performed outside Business Hours, provided that Pathfindr has used reasonable endeavours to give the Customer at least 6 Business Hours' notice in advance.
2.3 Training provided as part of the Support Services is limited to provision of those guidance and know-how documents made available via ▇▇▇▇▇▇▇▇▇.▇▇. Any additional training required by the Customer, including initial training, shall be chargeable in addition to the Subscription Fee at Pathfindr’s standard rate card as notified to the Customer from time to time.
2.4 The Customer shall be responsible for providing first line support to its end customers but may escalate issues that it is unable to resolve by way of first line support to Pathfindr in accordance with paragraph 6.3 of Schedule 4.
Software and Support Services. Varnish offers the Varnish Enterprise Cloud Software and the other software identified in Exhibit A (the “Software”) on a subscription basis.
Software and Support Services. Varnish and Customer enter into this Agreement pursuant to the Partnership Agreement executed between Akamai Technologies, Inc. (“Akamai”) and Varnish with effective date March 24, 2017 (the “Partnership Agreement”). Under the terms of this Agreement, and as further described below, Varnish offers to Customer a one year license to Version 1 of the Varnish-Akamai Bridge (the “Software”) on a subscription basis as well as access to ongoing support services, as defined herein (the “Services”).
Software and Support Services