Software and Configuration Support for InterMAN Clause Samples

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Software and Configuration Support for InterMAN. PSI is responsible for coordinating software updates and configuration changes on the customer premise router and CSU/DSU equipment of IXC customers as required to provide Internet service. Notice of software changes is to be made to the customer technical contacts, and every effort must be made to perform maintenance during off-hours.
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Software and Configuration Support for InterMAN. PSI is responsible for coordinating software updates and configuration changes on the customer premise router and CSU/DSU equipment of IXC customers as required to provide Internet service. Notice of software changes is to be made to the customer technical contacts, and every effort must be made to perform maintenance during off-hours. 7.7 ESCALATION PROCEDURES Documented customer support processes are to be developed jointly by PSI and IXC. Specific process documentation is required for the following: o customer support procedures o trouble escalation procedures o trouble ticketing, tracking, and resolution PSI must provide information to the IXC customer describing customer support, problem resolution, and trouble escalation procedures, customer contact information, and trouble reporting methods.
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Related to Software and Configuration Support for InterMAN

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