Shared Back Office Administration Option Sample Clauses

Shared Back Office Administration Option. 2 Full Service Integration Shared operation can potentially fulfil all enquiries through phone, email / eForms and Post. Not location specific – can be delivered anywhere, however, requires robust infrastructure (e.g. ICT) Front of house operations would be retained within the respective Councils, as part of their integrated customer access arrangements. Revenues and/or Benefits service completely shared with minimal responsibilities retained within the respective Councils. Policy and service levels are set within the respective Councils and the new organisation becomes a delivery vehicle on behalf of the Council. The Business Case financial model currently assumes that Option 2 will be adopted for the CVSSS. In a number of the participating Councils the front office activity for Revenues and Benefits is fully undertaken by their Customer Access service. Option 2 will mean that instead of handing off activity between the Customer Access function and Revenues and Benefits back office function in the same Council as currently happens, the hand off will be to a shared back office function within the CVSSS. Further refinement of the options will be required once the participation of Councils has been finalised. This will allow any differences in preference for retaining the customer contact activity arising from Revenues and Benefits within Councils Customer Access functions, to be reflected in the final arrangements. It should be noted that the service redesign activity that will be undertaken by the CVSSS using a lean systems thinking methodology will seek to minimise handoffs and ensure as much of the customer needs can be managed on a “one and done” basis. This should result in an increase in activity taking place at the point of customer contact (whether managed by the CVSSS, or by a Council‟s retained Customer Access function) and the removal of barriers that get in the way of delivering a responsive service to the customer. The move to a common Revenues and Benefits system and the standardisation of processes will also make it easier to operate shared Revenues and Benefits front office activities as the problem associated with accessing multiple back office systems highlighted in the previous Section will be removed.
Sample 1
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Related to Shared Back Office Administration Option

  • Shared Leave Administration A. The calculation of the recipient’s leave value will be in accordance with applicable Office of Financial Management policies, regulations, and procedures. The leave received will be coded as shared leave and be maintained separately from all other leave balances. All paid leave accrued must be used prior to using shared leave when the employee qualifies for shared leave under 13.2 A.1. Accrued vacation leave and paid military leave allowed under RCW 38.40.060 must be used prior to using shared leave for employees qualified under 13.2 A.2. All paid leave, except sick leave, must be used prior to using shared leave when the employee qualifies for shared leave under 13.2 A.3 and 13.2 A.4.

  • Project Administration Designation Pursuant to Paragraph (B) of Rule 164-1-21 of the Administrative Code, the Recipient shall designate its Chief Executive Officer, Chief Fiscal Officer and Project Manager in Appendix B of this Agreement. Changes in these designations must be made in writing.

  • Grant Administration The District recognizes that Charter Schools are utilizing revenue sources associated with federal and state agency grants. The District is required to be Fiscal Agent on such grants meaning the District is responsible for oversight, approval, review and distribution of funds. These administrative tasks result in the utilization of District resources. In recognition of this, the District is mandating the following.

  • Office Visit Copayments In each year of the Agreement, the level of the office visit copayment applicable to an employee and dependents is based upon whether the employee has completed the on-line Health Assessment during open enrollment and has agreed to opt-in for health coaching.

  • Agreement Administration SBBC has delegated authority to the Superintendent of Schools or his/her designee to take any actions necessary to implement and administer this Agreement.

  • Medical Benefits - Prescription Drugs Administered by a Provider (other than a pharmacist) This plan covers prescription drugs as a medical benefit, referred to as “medical prescription drugs”, when the prescription drug requires administration (or the FDA approved recommendation is administration) by a licensed healthcare provider (other than a pharmacist). Please note: Specialty prescription drugs meeting these requirements or recommendations are covered as a pharmacy benefit and not a medical benefit. These medical prescription drugs include, but are not limited to, medications administered by infusion, injection, or inhalation, as well as nasal, topical or transdermal administered medications. For some of these medical prescription drugs, the cost of the prescription drug is included in the allowance for the medical service being provided, and is not separately reimbursed.

  • Claims Administration An employee will be required to comply with any and all rules and regulations and/or limitations established by the carrier or applicable third party administrator and contained in the policy, and employees and their dependents shall look solely to such carrier or third party administration for the adjudication of the payment of any and all benefits claims.

  • Program Administration An activity relating to the general management, oversight and coordination of community development programs. Costs directly related to carrying out eligible activities are not included.

  • Vacation and Sick Leave Administration (a) for the purposes of administration of clauses 34.11 and 34.12, where an employee does not work the same number of hours each week, the normal workweek shall be the weekly average calculated on a monthly basis.

  • Construction Administration Services The Engineer shall perform construction administration services during construction as necessary. Such services shall, as part of the services to be rendered for the Engineer's established fee, include as much of the Engineer's professional services and the services of the Engineer's consultants as the State deems necessary for the well-being of the project and efficient prosecution of the construction work, but shall not include the Engineer's undertaking continuous on-site observation of the work. If the Engineer fails to perform such duties in a conscientious and reasonable manner, the State may exercise its right to terminate this contract as hereinafter provided in Section T. Additionally, it is understood and agreed to by the Engineer and the State that the duties of the Engineer shall include, but not be limited to, the following services:

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