Severity Classification and Response Time Goals. Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below. All disputes regarding severity classification will be resolved by TCP in its sole discretion.
Appears in 4 contracts
Samples: Service Level Agreement Addendum, Plus Ondemand License Agreement, Service Level Agreement
Severity Classification and Response Time Goals. Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below. All disputes regarding severity classification will be resolved by TCP in at its sole discretion.
Appears in 1 contract
Samples: Service Level Agreement Addendum
Severity Classification and Response Time Goals. Issues are classified according to severity of impact on the use of the SoftwareSupported Hardware, according to the Support Response Time Goal chart below. All disputes regarding severity classification will be resolved by TCP in its sole discretion.
Appears in 1 contract
Samples: Service Level Agreement
