Hardware Support and Maintenance Sample Clauses
Hardware Support and Maintenance. 5.1 Unilink provides the total solution, which includes proprietary software; any required hardware; specialised hardware; interfaces to other systems and network cabling.
5.2 All installed components are configured to perform with respective software applications, forming an integral part of the deployed solution. All hardware components are to MoJ and IA approved specification, sourced from MoJ approved suppliers and configured to the IA guidelines as an accreditable solution.
5.3 The maintenance processes is vital to ensure uninterrupted service, optimal system performance and provide the required security features. Unilink can only support and guarantee the security and performance of components that are sourced, configured, and installed by Unilink.
5.4 Unilink will provide support and maintenance during the Support Agreement term, free of additional charge – as described below and listed in the Hardware Support Table.
5.5 Hardware maintenance does include:
5.6 Chargeable Hardware maintenance:
Hardware Support and Maintenance. 5.1. SmartSpace will provide basic support to the Client for the Hardware detailed in the Ordering Document and further detailed in any Hardware Specification annexed to this Agreement. Basic support covers advice and guidance, if other services such as remote assistance, on site presence or faster response times are required these may incur an additional charge.
5.2. At SmartSpace’s discretion and where the issue has failed to be resolved remotely, SmartSpace may issue a Return Goods Authorisation (RGA) requesting the Hardware unit be returned to the address stated in the RGA for assessment.
5.3. Where it is necessary to attend site to resolve Hardware failures, such Hardware will be replaced/repaired under the terms of the manufacturer’s warranty. Where the manufacturer’s warranty will not cover the costs of the fix or replacement a replacement/repair cost will be provided to the Client in accordance with Change control.
5.4. This service will be provided subject to the availability of spares from the relevant equipment providers. Where such availability ceases, SmartSpace reserve the right to amend/replace the Hardware with suitable alternatives.
5.5. Exclusions include the following and may be chargeable separately at the agreed hourly rates.
5.5.1. Vandal, accident or theft related damage or loss.
5.5.2. Damage caused by unauthorised internal access or unauthorised repairs to the equipment.
5.5.3. Damage caused by incorrect cleaning carried out by staff or other 3rd parties.
5.5.4. False callouts.
5.5.5. Damage or loss caused by other insurable risks.
5.5.6. False callouts and attendance to site as a result of 3rd party network or mains supply failures or fluctuations (including power surges) not under the direct management of SmartSpace.
5.5.7. Screen brightness and image quality decline in line with manufacturers specifications.
5.5.8. Deterioration or faults caused by operation in environmentally non-suitable locations, including temperature, moisture, fumes, etc.
Hardware Support and Maintenance. The Vendor; The Customer: Charges:
Hardware Support and Maintenance