Services - Call Center Staff Responsibilities Sample Clauses

Services - Call Center Staff Responsibilities. The Broker shall ensure that its Call Center staff and operators are capable of responding to telephone requests for information and that they respond to those requests in a timely manner. The Call Center staff and operators shall perform tasks including, but not limited to, the following: • Represent the Broker and EOHHS to the calling public; • Discuss the Program’s main attributes courteously; • Provide prompt attention to the caller’s needs; • Respect the caller’s privacy during all communications and calls; • Maintain sensitivity to the diversity inherent in Rhode Island; • Maintain a professional demeanor at all times; • Assure the dissemination of accurate information to all callers; • Escalate calls from a dissatisfied recipient to a supervisor and on to a manager if satisfaction cannot be accomplished; • Document complaints or issues that are reported to the call center within the Call Center (i.e., late or missed pick up); and, • Transfer emergency transportation requests to 911 or another local emergency service.
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Related to Services - Call Center Staff Responsibilities

  • Provider Responsibilities The Private Child-Caring Facility (PCC) (a.k.a., Provider) must comply with the following requirements:

  • Customer Responsibilities Customer shall:

  • Client’s Responsibilities In addition to other responsibilities herein or imposed by law, the Client shall:

  • Client Responsibilities You are responsible for (a) assessing each participants’ suitability for the Training, (b) enrollment in the appropriate course(s) and (c) your participants’ attendance at scheduled courses.

  • User Responsibilities Personnel and where appropriate other internal users, will need to be made aware of their responsibilities towards maintaining effective access controls e.g. choosing strong passwords and keeping them confidential.

  • Resident Responsibilities The Resident agrees to pay all fees specified, to observe all rules and regulations of the University of Connecticut and to abide by the Responsibilities of Community Life: The Student Code, this contract and any addendum, as well as other University publications/policies. Residents assume total responsibility for their room/suite/apartment/house and for the behavior and activities which occur within all assigned living areas. Applicants and/or residents cannot exchange money or favors for a room assignment. Failure to fulfill the terms of the above may lead to termination of this contract, removal from on-campus housing, and a community standards process resulting in a sanction, including but not limited to expulsion.

  • PROVIDER’S RESPONSIBILITIES A Provider (HUB or non-HUB) must perform a minimum of 30% of the contract with its employees (as defined by the Internal Revenue Service). The contract is subject to the HSP Good Faith Effort Requirements.

  • IRO Responsibilities The IRO shall:

  • Student Responsibilities The Student Agrees to:

  • Monitoring Responsibilities The Custodian shall furnish annually to the Fund, during the month of June, information concerning the foreign sub-custodians employed by the Custodian. Such information shall be similar in kind and scope to that furnished to the Fund in connection with the initial approval of this Contract. In addition, the Custodian will promptly inform the Fund in the event that the Custodian learns of a material adverse change in the financial condition of a foreign sub-custodian or any material loss of the assets of the Fund or in the case of any foreign sub-custodian not the subject of an exemptive order from the Securities and Exchange Commission is notified by such foreign sub-custodian that there appears to be a substantial likelihood that its shareholders' equity will decline below $200 million (U.S. dollars or the equivalent thereof) or that its shareholders' equity has declined below $200 million (in each case computed in accordance with generally accepted U.S. accounting principles).

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