Common use of Service Requests Clause in Contracts

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priority.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priority.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.. 6/6 Company name Incorporation Number 0000000

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  • 0-8 hours (during business hours) for issues classified as High priorityoutage, high priority or critical.  • Within 48 hours for issues classified as Medium priority.  • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales and when deemed necessary by the service provider, it will also be dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  • 0-8 hours (during business hours) for issues classified as High priority.  • Within 48 hours for issues classified as Medium priority.  • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.. Thank you!

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priority.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  ● 0-8 hours (during business hours) for issues classified as High priority.  ● Within 48 hours for issues classified as Medium priority.  ● Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  • 0-8 hours (during business hours) for issues classified as High priority.  • Within 48 hours for issues classified as Medium priority.  • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priority.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priority.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames:  o 0-8 hours (during business hours) for issues classified as High priority.  o Within 48 hours for issues classified as Medium priority.  o Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents incidents, complaints and/or requests submitted by the Customer within the following time frames:  □ 0-8 hours (during business hours) for issues classified as High priority.  □ Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  ✓ 0-8 hours (during business hours) for issues classified as High priority.  ✓ Within 48 hours for issues classified as Medium priority.  ✓ Within 5 working days for issues classified as Low priority. ✓ Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 3 hours (during business hours) for issues classified as High asHigh priority.  Within 48 hours for issues classified as Medium asMedium priority.  Within 5 working days for issues classified as Low asLow priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time framestimeframes:   0-8 hours (during business hours) for issues classified as High priority.   Within 48 hours 2 business days for issues classified as Medium priority.   Within 5 working business days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames:  0-8 • 24 hours (during business hours) for issues classified as High priorityPriority.  • Within 48 72 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support requestother issues.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priorityoutage, high priority or critical.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales and when deemed necessary by the service provider, it will also be dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 4 hours (during business hours) for issues classified as High priority.  Within 48 24 hours for issues classified as Medium priority.  Within 5 working days 48 hours for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  • 0-8 hours (during business hours) for issues classified as High priority.  • Within 48 hours for issues classified as Medium priority.  • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  • 0-8 hours (during business hours) for issues classified as High priority.  • Within 48 hours for issues classified as Medium prioritypriority (Default).  • Within 5 working days (120 hours) for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.