Service Level Agreement Matrix. 2.1. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP-RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability ≤ 432 min of downtime (≈ 99%) TCP DNS resolution RTT ≤ 1500 ms, for at least 95% of the queries UDP DNS resolution RTT ≤ 500 ms, for at least 95% of the queries DNS update time ≤ 60 min, for at least 95% of the probes EPP EPP service availability ≤ 864 min of downtime (≈ 98%) EPP session-command RTT ≤ 4000 ms, for at least 90% of the commands EPP query-command RTT ≤ 2000 ms, for at least 90% of the commands EPP transform-command RTT ≤ 4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability ≤ 864 min of downtime (≈ 98%) RDAP query RTT ≤ 4000 ms, for at least 95% of the queries RDAP update time ≤ 60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.
Appears in 5 contracts
Samples: Registry Agreement, Registry Agreement, Registry Agreement
Service Level Agreement Matrix. 2.1. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP-RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability ≤ 432 min of downtime (≈ 99%) TCP DNS resolution RTT ≤ 1500 ms, for at least 95% of the queries UDP DNS resolution RTT ≤ 500 ms, for at least 95% of the queries DNS update time ≤ 60 min, for at least 95% of the probes RDDS RDDS availability ≤ 864 min of downtime (≈ 98%) RDDS query RTT ≤ 2000 ms, for at least 95% of the queries RDDS update time ≤ 60 min, for at least 95% of the probes EPP EPP service availability ≤ 864 min of downtime (≈ 98%) EPP session-command RTT ≤ 4000 ms, for at least 90% of the commands EPP query-command RTT ≤ 2000 ms, for at least 90% of the commands EPP transform-command RTT ≤ 4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability ≤ 864 min of downtime (≈ 98%) RDAP query RTT ≤ 4000 ms, for at least 95% of the queries RDAP update time ≤ 60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.
Appears in 3 contracts
Samples: Registry Agreement, Registry Agreement, Registry Agreement
Service Level Agreement Matrix. 2.1. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP-RDAP- RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability ≤ 432 min of downtime (( ≈ 99%) TCP DNS resolution RTT ≤ 1500 ms, for at least 95% of the queries UDP DNS resolution RTT ≤ 500 ms, for at least 95% of the queries DNS update time ≤ 60 min, for at least 95% of the probes EPP EPP service availability ≤ 864 ≤864 min of downtime (( ≈ 98%) EPP session-command RTT ≤ 4000 ms, for at least 90% of the commands EPP query-command RTT ≤ 2000 ms, for at least 90% of the commands EPP transform-command RTT ≤ 4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability ≤ 864 min of downtime (( ≈ 98%) RDAP query RTT ≤ 4000 ms, for at least 95% of the queries RDAP update time ≤ 60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.
Appears in 1 contract
Samples: Registry Agreements
