Service Level Agreement Matrix Sample Clauses

Service Level Agreement Matrix. 2.1. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP-RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability ≤ 432 min of downtime (≈ 99%) TCP DNS resolution RTT ≤ 1500 ms, for at least 95% of the queries UDP DNS resolution RTT ≤ 500 ms, for at least 95% of the queries DNS update time ≤ 60 min, for at least 95% of the probes EPP EPP service availability ≤ 864 min of downtime (≈ 98%) EPP session-command RTT ≤ 4000 ms, for at least 90% of the commands EPP query-command RTT ≤ 2000 ms, for at least 90% of the commands EPP transform-command RTT ≤ 4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability ≤ 864 min of downtime (≈ 98%) RDAP query RTT ≤ 4000 ms, for at least 95% of the queries RDAP update time ≤ 60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.

Service Level Agreement Matrix. Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability ≤ 432 min of downtime (≈ 99%) TCP DNS resolution RTT ≤ 1500 ms, for at least 95% of the queries UDP DNS resolution RTT ≤ 500 ms, for at least 95% of the queries DNS update time ≤ 60 min, for at least 95% of the probes RDDS RDDS availability ≤ 864 min of downtime (≈ 98%) RDDS query RTT ≤ 2000 ms, for at least 95% of the queries RDDS update time ≤ 60 min, for at least 95% of the probes EPP EPP service availability ≤ 864 min of downtime (≈ 98%) EPP session-command RTT ≤ 4000 ms, for at least 90% of the commands EPP query-command RTT ≤ 2000 ms, for at least 90% of the commands EPP transform-command RTT ≤ 4000 ms, for at least 90% of the commands Registry Operator is encouraged to do maintenance for the different services at the times and dates of statistically lower traffic for each service. However, note that there is no provision for planned outages or similar; any downtime, be it for maintenance or due to system failures, will be noted simply as downtime and counted for SLA purposes.

Service Level Agreement Matrix. 2.2.1. Registrar shall meet or exceed each of the following SLRs related to the RDAP-RDDS* services: Parameter SLR (monthly basis) RDAP-RDDS* RDAP availability ≤ 864 min of downtime (≈ 98%) RDAP query RTT ≤ 4000 ms, for at least 95% of the queries RDAP update time ≤ 60 min, for at least 95% of the probes * These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.

Service Level Agreement Matrix. Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability  432 min of downtime ( 99%) TCP DNS resolution RTT  1500 ms, for at least 95% of the queries UDP DNS resolution RTT  500 ms, for at least 95% of the queries DNS update time  60 min, for at least 95% of the probes RDDS RDDS availability  864 min of downtime ( 98%) RDDS query RTT  2000 ms, for at least 95% of the queries RDDS update time  60 min, for at least 95% of the probes EPP EPP service availability  864 min of downtime ( 98%) EPP session-command RTT  4000 ms, for at least 90% of the commands EPP query-command RTT  2000 ms, for at least 90% of the commands EPP transform-command RTT  4000 ms, for at least 90% of the commands Registry Operator is encouraged to do maintenance for the different services at the times and dates of statistically lower traffic for each service. However, note that there is no provision for planned outages or similar periods of unavailable or slow service; any downtime, be it for maintenance or due to system failures, will be noted simply as downtime and counted for SLA purposes.

Service Level Agreement Matrix. 2.1. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP-RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability  432 min of downtime ( 99%) TCP DNS resolution RTT  1500 ms, for at least 95% of the queries UDP DNS resolution RTT  500 ms, for at least 95% of the queries DNS update time  60 min, for at least 95% of the probes RDDS RDDS availability  864 min of downtime ( 98%) RDDS query RTT  2000 ms, for at least 95% of the queries RDDS update time  60 min, for at least 95% of the probes EPP EPP service availability  864 min of downtime ( 98%) EPP session-command RTT  4000 ms, for at least 90% of the commands EPP query-command RTT  2000 ms, for at least 90% of the commands EPP transform-command RTT  4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability  864 min of downtime ( 98%) RDAP query RTT  4000 ms, for at least 95% of the queries RDAP update time  60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.

Service Level Agreement Matrix. 2.1. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP- RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability 432 min of downtime ( 99%) TCP DNS resolution RTT 1500 ms, for at least 95% of the queries UDP DNS resolution RTT 500 ms, for at least 95% of the queries DNS update time 60 min, for at least 95% of the probes EPP EPP service availability 864 min of downtime ( 98%) EPP session-command RTT 4000 ms, for at least 90% of the commands EPP query-command RTT 2000 ms, for at least 90% of the commands EPP transform-command RTT 4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability 864 min of downtime ( 98%) RDAP query RTT 4000 ms, for at least 95% of the queries RDAP update time 60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period.

Service Level Agreement Matrix. SERVICE LEVELS, BY CLASS of SERVICE Unless otherwise specified, all classes of Voice, Connectivity and Managed service in this RFP must be delivered at levels that meet or exceed the technical specifications for each Class of Service detailed in this RFP.

Service Level Agreement Matrix. Bidders must complete the following SLA Matrix as applicable to category bid. SERVICE LEVELS, BY CLASS of SERVICE Unless otherwise specified, all classes of Voice, Connectivity and Managed service in this RFP must be delivered at levels that meet or exceed the technical specifications for each Class of Service detailed in this RFP.

Service Level Agreement Matrix. Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability  432 min of downtime ( 99%) TCP DNS resolution RTT  1500 ms, for at least 95% of the queries UDP DNS resolution RTT  500 ms, for at least 95% of the queries DNS update time  60 min, for at least 95% of the probes RDDS RDDS availability  864 min of downtime ( 98%) RDDS query RTT  2000 ms, for at least 95% of the queries RDDS update time  60 min, for at least 95% of the probes EPP EPP service availability  864 min of downtime ( 98%) EPP session-command RTT  4000 ms, for at least 90% of the commands EPP query-command RTT  2000 ms, for at least 90% of the commands EPP transform-command RTT  4000 ms, for at least 90% of the commands Registry Operator is encouraged to do maintenance for the different services at the times and dates of statistically lower traffic for each service. However, note that there is no provision for planned outages or similar periods of unavailable or slow service; any downtime, be it for maintenance or due to system failures, will be noted simply as downtime and counted for SLA purposes. 3. DNS 3.1. 3.2. 3.3. 3.4. 3.5. DNS service availability. Refers to the ability of the group of listed-as-authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable. DNS name server availability. Refers to the ability of a public-DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

Service Level Agreement Matrix. With respect to the TLD, Registry Operator shall meet or exceed each of the following SLRs related to the DNS, EPP and RDAP-RDDS* services: Parameter SLR (monthly basis) DNS DNS service availability 0 min downtime = 100% availability DNS name server availability  432 min of downtime ( 99%) TCP DNS resolution RTT  1500 ms, for at least 95% of the queries UDP DNS resolution RTT  500 ms, for at least 95% of the queries DNS update time  60 min, for at least 95% of the probes EPP EPP service availability  864 min of downtime ( 98%) EPP session-command RTT  4000 ms, for at least 90% of the commands EPP query-command RTT  2000 ms, for at least 90% of the commands EPP transform-command RTT  4000 ms, for at least 90% of the commands RDAP-RDDS* RDAP availability  864 min of downtime ( 98%) RDAP query RTT  4000 ms, for at least 95% of the queries RDAP update time  60 min, for at least 95% of the probes *These SLRs for RDAP-RDDS are not mandatory until the expiration of the RDAP Ramp-Up Period. Registry Operator is encouraged to do maintenance for the different services at the times and dates of statistically lower traffic for each service. However, note that there is no provision for planned outages or similar periods of unavailable or slow service; any downtime, be it for maintenance or due to system failures, will be noted simply as downtime and counted for SLR measurement purposes. With respect to the TLD, until the WHOIS Services Sunset Date, Registry Operator shall meet or exceed each of the following SLRs related to the WHOIS Data Directory Services: Parameter SLR (monthly basis) WHOIS-RDDS WHOIS-RDDS availability  864 min of downtime ( 98%) WHOIS-RDDS query RTT  2000 ms, for at least 95% of the queries WHOIS-RDDS update time  60 min, for at least 95% of the probes DNS DNS service availability. Refers to the ability of the group of listed-as-authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable. DNS name server availability. Refers to the ability of a public-DNS registered “IP address” of ...