SCOPE OF ADDITIONAL SUPPORT SERVICES Clause Samples
The "Scope of Additional Support Services" clause defines the range and limitations of extra support services that a provider may offer beyond the standard agreement. It typically outlines what specific services are considered additional, such as technical assistance, training, or maintenance, and may detail how these services are requested, delivered, or billed. This clause ensures both parties have a clear understanding of what supplemental support is available, preventing misunderstandings and helping to manage expectations regarding service delivery and associated costs.
SCOPE OF ADDITIONAL SUPPORT SERVICES. 附加支持服务范围。
SCOPE OF ADDITIONAL SUPPORT SERVICES. SAP additional support services apply to the Enterprise Support Solutions, and such additional support services currently include the items set forth in this Section 1.
SCOPE OF ADDITIONAL SUPPORT SERVICES. CAKUPAN LAYANAN DUKUNGAN TAMBAHAN.
1.1. Continuous Improvement and Innovation/ Peningkatan dan Inovasi Berkesinambungan
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules./ SAP dapat menyediakan kode sumber ABAP untuk aplikasi perangkat lunak SAP yang termasuk dalam Solusi Dukungan Perusahaan (kecuali perangkat lunak pihak ketiga) dan modul fungsi yang dirilis dan didukung tambahan.
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material./ Manajemen perubahan perangkat lunak, seperti perubahan pengaturan konfigurasi atau pemutakhiran perangkat lunak Solusi Dukungan Perusahaan, didukung, misalnya dengan konten, alat, dan materi informasi.
1.2. Global Support Backbone/ Dasar Utama Dukungan Global
1.2.1. SAP Notes on SAP’s Customer Support Website document software malfunctions and contain information on how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections. SAP Notes also document related issues, customer questions, and recommended solutions (e.g. customizing settings)./ SAP Notes mengenai malafungsi perangkat lunak dokumen Situs Web Dukungan Pelanggan SAP dan berisi informasi tentang cara memperbaiki, menghindari, dan mengelakkan kesalahan. SAP Notes dapat berisi perbaikan pengodean. SAP Notes juga mencatat masalah terkait, pertanyaan pelanggan, dan solusi yang disarankan (misalnya, kustomisasi pengaturan).
1.2.2. SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is included./ SAP Note Assistant, sebuah alat untuk menginstal perbaikan dan penyempurnaan yang spesifik pada komponen-komponen SAP, disertakan.
1.3. Mission Critical Support/ Dukungan Kritis Misi For Customer custom code built with the SAP development workbench, SAP provides mission-critical support root-cause analysis (Root Cause Analysis for Custom Code), according to the Global Incident Handling process and response levels for priority “very high” and priority “high” incidents as set forth in section 4 (Customer Response Levels) of the Support Policy for SAP Cloud Services. If the Customer custom code is documented according to SAP’s then-current standards (for details see ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇.▇▇▇/supportstandards), SAP may provide g...
SCOPE OF ADDITIONAL SUPPORT SERVICES. 1. 追加✰サポートサービス✰スコープ
1.1. Continuous Improvement and Innovation
1.1. 継続的な改善及びイノ➴ーション
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules.
1.1.1. SAP は、「Enterprise Support ソリューション」に含まれている SAP ソフトウ➦アアプリケーションに対する ABAP ✰ソースコード（第三者ソフトウ➦アを除く）及び追加でリリースされたサポート対象✰汎用モジュールを提供する場合がある。
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material.
1.1.2. 変更された構成✰設定や「Enterprise Support ソリューション」ソフトウ➦ア✰アップグレードなど✰ソフトウ➦ア変更管理は、たとえばコンテンツやツール、情報資料などでサポートされる。
1.2. Global Support Backbone 1.2. グローバルサポートバックボーン 1.2.1. SAP Notes on SAP’s Customer Support Website document software malfunctions and contain information on how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections. SAP Notes also document related issues, customer questions, and recommended solutions (e.g. customizing settings).
1.2.1. SAP ✰顧客サポート Web サイト」上✰ SAP Notes には、ソフトウ➦ア✰不具合が記録され、エラー✰修復、回避、及び迂回✰方法に関する情報が記載されている。SAP Notes には、コーディング修正が記載される場合がある。また、SAP Notes には、関連する問題、顧客✰質問、及び推奨されるソリューション（カスタマイジング設定など）も記載されている。
1.2.2. SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is included.
SCOPE OF ADDITIONAL SUPPORT SERVICES. 추가 지원 서비스의 범위.
1.1. Continuous Improvement and Innovation
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules. SAP 는 SAP 소프트웨어에 대한 ABAP 소스 코드를 Enterprise Support 솔루션(제 3 자 소프트웨어 제외)과 추가로 릴리스 및 지원되는 기능 모듈에 포함하도록 할 수 있습니다.
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material. 소프트웨어 변경 관리(예: 구성 세팅 변경 또는 Enterprise Support 솔루션 소프트웨어 업그레이드)가 콘텐츠, 도구, 정보 자료 등에 대해 지원됩니다.
1.2. Global Support Backbone
1.2.1. SAP Notes on SAP’s Customer Support Website document software malfunctions and contain information on how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections. SAP Notes also document related issues, customer questions, and recommended solutions (e.g. customizing settings). SAP 고객 지원 웹사이트의 SAP Note 에는 소프트웨어 오작동과 이러한 오작동을 해결, 방지, 우회하는 방법에 대한 정보가 제공됩니다. SAP Note 에는 코딩 수정사항이 포함될 수 있습니다. 관련 문제와 고객 질문, 권장되는 문제 해결 방안(예: 커스터마이징 세팅)에 대한 정보도 포함됩니다.
1.2.2. SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is included. SAP 컴포넌트에 대한 구체적인 수정 사항이나 향상 기능을 설치하는 도구인 SAP Note Assistant 가 포함됩니다.
1.3. Mission Critical Support For Customer custom code built with the SAP development workbench, SAP provides mission-critical support root-cause analysis (Root Cause Analysis for Custom Code), according to the Global Incident Handling process and response levels for priority “very high” and priority “high” incidents as set forth in section 4 (Customer Response Levels) of the Support Policy for SAP Cloud Services. If the Customer custom code is documented according to SAP’s then-current standards (for details see ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇.▇▇▇/supportstandards), SAP may provide guidance to assist Customer in issue resolution. SAP 개발 워크벤치로 작성된 고객 사용자 정의 코드의 경우, SAP 는 SAP 클라우드 서비스 지원 정책 제 4 조 (고객 대응 수준)에 명시된 우선순위 “매우 높음(very high)” 및 우선순위 “높음(high)” 문제점에 대한 대응 수준과 글로벌 문제점 처리 프로세스에 따라 핵심 업무 지원 근본 원인 분석(사용자 정의 코드에 대한 근본 원인 분석)을 제공합니다. 고객 사용자 정의 코드가 SAP 의 당시 표준(자세한 내용은 ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇.▇▇▇/supportstandards 참조)에 따라 문서화된 경우, SAP 는 고객의 문제 해결을 지원하기 위해 안내를 제공할 수 있습니다.
1.4. SAP Application Lifecycle Management SAP 애플리케이션 수명 주기 관리
1.4.1. Subject to Customer’s purchase of one of the SAP Solution Manager for SAP S/4HANA Cloud, extended edition pa...
SCOPE OF ADDITIONAL SUPPORT SERVICES. CAKUPAN LAYANAN DUKUNGAN TAMBAHAN.
SCOPE OF ADDITIONAL SUPPORT SERVICES. The additional support services apply to Cloud Service Software excluding software to which special support agreements apply exclusively (“Enterprise Support Solutions”).
SCOPE OF ADDITIONAL SUPPORT SERVICES. 附加支持服务范围。
1.1. Continuous Improvement and Innovation 持续完善和创新
a) SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules. SAP 可以为 SAP Enterprise Support[企业支持]解决方案（不包括第三方软件）中包含的 SAP 软件应用程序以及额外发布和支持的功能模块提供 ABAP 源代码。
b) Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material. 比如利用内容、工具和信息资料支持变更配置设置或 SAP Enterprise Support[企业支持]解决方案软件升级等软件变更管理。 1.2. Global Support Backbone 全球支持中枢
a) SAP Notes on SAP’s Customer Support Website document software malfunctions and contain information on how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections. SAP Notes also document related issues, customer questions, and recommended solutions (e.g. customizing settings). b) SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is included. 用于安装 SAP 组件特定修正和改进的工具 SAP 注释助手也包含在内。