Revenues and Benefits. Drawing up new CTR scheme , changing schemes, writing Board reports Business Rate Administr ation Prepare Annual Business Rates briefing for consultation with local businesses Issue annual and ad-hoc xxxx Determine entitlement to reliefs and exemptions Assist with maximising rating income by identifying properties requiring assessment and those meeting the renewable energy criteria. Agree payment arrangements with ratepayers Approval notices (reminders, final notice and summons) and take follow up action Represent the Customer at Magistrates’ Liaise with the Valuation Office Agency to maintain and accurate banding list and ensure it is reconciled court Responding to Customer enquiries Commissioning functions Issuing completion notices for new properties Providing Audit staff with information for audit. Agreeing and implementing Audit report outcomes Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Authorise write-offs below £500 and provide details of accounts written off Statistical returns Housing / CT Benefit Administr ation Process Housing benefit and council tax support claims and changes and retrospective changes, determinations and appeals Carry out Housing benefit Interventions Identify and categorise overpayments Administer the Discretionary Housing Payments scheme (DHP) Council tax reduction hardship payments Referring cases and supporting fraud Investigation Responding to complex customer enquiries Recovery of benefit overpayments from on-going benefit Managing access to, and use of, Department of Works and Pensions (DWP) Customer information system. and monitoring compliance with DWP Memorandum of Understanding Determine entitlement to Free School Meals Complete the DWP data matching requirements within agreed timescales Carrying out quality and controls checks (5%) on the accuracy of processing of local authority error cases Provide Benefit Training on legislation Policies and procedures. Commissioning functions, for example: Advise on and implement legislative changes within agreed timescales Time taken to deal with new claims and change of circumstances may get longer – the customer will see deterioration in service and possible homelessness Reclaiming of overpayment on benefits will deteriorate, currently collect c£200k Adult Social Care Debt Recovery Recover overpayments from the adult social care team Referrals back to the adult social care team as appropriate Referral of outstanding debts to external enforcement officers Referral of debt onto committal proceedings as appropriate. Service is new and willdevelop and agree processes with the Adult Social Care team in the Council. The Provider will operatewithin the constraints of the Council’s scheme of delegation. Other Ensure software upgrades are tested and implemented on time and they reflect legislative changes and operational requirements Providing specialist advice on Revenues and Benefits issues Freedom of Information requests Provide information for audits and agreeing and implementing Audit action plans Systems and software maintenance Submit organisational data to Government departments (SHBE etc.) Provide agreed data sharing informational reports Data downloads from Government departments (UC, PDP, Atlas etc.) Represent the Council in court debt recovery actions for sundry debts Draft complaint responses Update the revenues and benefits information on the internet/intranet Implementation of digital transformation Increase in digital trafficreduces physical contact to customer Services but increases digital contact via emails and feedback notifications so increase in workload
Appears in 1 contract
Samples: councillors.herefordshire.gov.uk
Revenues and Benefits. Drawing up new CTR scheme , changing schemes, writing Board reports Business Rate Administr ation Prepare Annual Business Rates briefing for consultation with local businesses Issue annual and ad-hoc xxxx Determine entitlement Parties to reliefs and exemptions Assist with maximising rating income by identifying properties requiring assessment and those meeting the renewable energy criteria. Agree payment arrangements with ratepayers Approval notices (reminders, final notice and summons) and take follow up action Represent the Customer at Magistrates’ Liaise with the Valuation Office Agency to maintain and accurate banding list and ensure it is reconciled court Responding to Customer enquiries Commissioning functions Issuing completion notices for new properties Providing Audit staff with information for audit. Agreeing and implementing Audit report outcomes Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Authorise write-offs below £500 and provide details of accounts written off Statistical returns Housing / CT Benefit Administr ation Process Housing benefit and council tax support claims and changes and retrospective changes, determinations and appeals Carry out Housing benefit Interventions Identify and categorise overpayments Administer the Discretionary Housing Payments scheme (DHP) Council tax reduction hardship payments Referring cases and supporting fraud Investigation Responding to complex customer enquiries Recovery of benefit overpayments from on-going benefit Managing access to, and use of, Department of Works and Pensions (DWP) Customer information system. and monitoring compliance with DWP Memorandum of Understanding Determine entitlement to Free School Meals Complete the DWP data matching requirements within agreed timescales Carrying out quality and controls checks (5%) on the accuracy of processing of local authority error cases Provide Benefit Training on legislation Policies and procedures. Commissioning functions, for example: Advise on and implement legislative changes within agreed timescales Time taken to deal with new claims and change of circumstances may get longer – the customer will see deterioration in service and possible homelessness Reclaiming of overpayment on benefits will deteriorate, currently collect c£200k Adult Social Care Debt Recovery Recover overpayments from the adult social care team Referrals back to the adult social care team as appropriate Referral of outstanding debts to external enforcement officers Referral of debt onto committal proceedings as appropriate. this Service is new and willdevelop and agree processes with the Adult Social Care team in the Council. The Provider will operatewithin the constraints of the Council’s scheme of delegation. Other Ensure software upgrades are tested and implemented on time and they reflect legislative changes and operational requirements Providing specialist advice on Level Agreement This Revenues and Benefits issues Freedom SLA forms the basis upon which the service will be provided by HOOPLE LTD (Hoople) to THE COUNTY OF HEREFORDSHIRE DISTRICT COUNCIL (“the Customer”) in accordance with the Shared Services Agreement between the two organisations dated Hoople The County of Information requests Provide information for audits Herefordshire District Council Chief Operating Officer Date Head of Corporate Services Xxxxx Xxxxxxxxx Date Revenues and agreeing Benefits Service Manager Xxxx Xxxxxxxx Date Revenues and implementing Audit action plans Benefits – High Levels Service Principles Revenues and Benefit Services are defined as the provision of efficient management of Revenues and Benefit Services to include: Council Tax, Council Tax Support, Business Rates, Housing and Council Tax Benefit including Free School Meals, Sundry Debtors and Parking Penalty Enforcement, Revenues and Benefits software and Systems and software maintenance Submit organisational data General Service requirements. The purpose of the services provided includes:- Providing the ‘Professional Lead’ for Revenues and Benefits with responsibility for advising on strategic activity for the respective services and managing the implementation of legislative and policy changes. To provide an effective service for the Collection and Recovery of Council Tax from all Herefordshire tax payers encompassing awarding Council tax support, discounts and exemptions. The accurate and timely award of Housing Benefit to citizens on low income. Awarding Educational Benefits (free school meals) for school and academies. Processing of residual council tax benefit changes. The raising and recovery of sundry debtor invoices relating to services provided by the Customer. Raising and recovery of recurring charges, recovery of Housing Benefit overpayments and enforcement of Parking Penalty Notices Collection and recovery of Business Rates from all Herefordshire ratepayers and awarding of appropriate reliefs and exemptions. Many of the services provided are statutory functions based on legislation and guidance and in delivering these services Hoople will ensure compliance with relevant legislation. The key legislation applicable are listed below:- Administration of Non Domestic Rates - Local Government departments Finance Act 1988, Local Government Finance Act 2012. Administration of Council Tax and Council Tax Support - Local Government Finance Act 1992. Local Government Finance Act 2012. Housing and residual Council Tax Benefit - Social Security Administration Act 1992, Social Security Contributions and Benefits Act 1992, Child Support Pensions and Social Security Act 2000 and the Welfare Reform Act 2007. Parking Enforcement – The Traffic Management Act 2004 (SHBE etcformerly the Road Traffic Act). Hoople is required to ensure its policies and practices are informed by any changes to guidance or legislation.) Provide agreed data sharing informational reports Data downloads from Government departments (UC, PDP, Atlas etc.) Represent the Council in court debt recovery actions for sundry debts Draft complaint responses Update the revenues and benefits information on the internet/intranet Implementation of digital transformation Increase in digital trafficreduces physical contact to customer Services but increases digital contact via emails and feedback notifications so increase in workload
Appears in 1 contract
Samples: Shared Services Agreement
Revenues and Benefits. Drawing up new CTR scheme , changing schemes, writing Board reports Business Rate Administr ation Administration Prepare Annual Business Rates briefing for consultation with local businesses Issue annual and ad-hoc xxxx bill Determine entitlement to reliefs and exemptions Assist with maximising rating income by identifying properties requiring assessment and those meeting the renewable energy criteria. Agree payment arrangements with ratepayers Approval notices (reminders, final notice and summons) and take follow up action Represent the Customer at Magistrates’ Liaise with the Valuation Office Agency to maintain and accurate banding list and ensure it is reconciled court Responding to Customer enquiries Commissioning functions Issuing completion notices for new properties Providing Audit staff with information for audit. Agreeing and implementing Audit report outcomes Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Authorise write-offs below £500 and provide details of accounts written off Statistical returns Assist with maximising rating income by identifying properties requiring assessment and those meeting the renewable energy criteria. Liaise with the Valuation Office Agency to maintain and accurate banding list and ensure it is reconciled Commissioning functions Housing / CT Benefit Administr ation Administration Process Housing benefit and council tax support claims and changes and retrospective changes, determinations and appeals Carry out Housing benefit Interventions Identify and categorise overpayments Administer the Discretionary Housing Payments scheme (DHP) Council tax reduction hardship payments Referring cases and supporting fraud Investigation Responding to complex customer enquiries Recovery of benefit overpayments from on-going benefit Managing access to, and use of, Department of Works and Pensions (DWP) Customer information system. and monitoring compliance with DWP Memorandum of Understanding Determine entitlement to Free School Meals Complete the DWP data matching requirements within agreed timescales Carrying out quality and controls checks (5%) on the accuracy of processing of local authority error cases Provide Benefit Training on legislation Policies and procedures. Commissioning functions, for example: Advise on and implement legislative changes within agreed timescales Time taken to deal with new claims and change of circumstances may get longer – the customer will see deterioration in service and possible homelessness Reclaiming of overpayment on benefits will deteriorate, currently collect c£200k Adult Social Care Debt Recovery Recover overpayments from the adult social care team Referrals back to the adult social care team as appropriate Referral of outstanding debts to external enforcement officers Referral of debt onto committal proceedings as appropriate. Service is new and willdevelop and agree processes with the Adult Social Care team in the Council. The Provider will operatewithin the constraints of the Council’s scheme of delegation. Other Ensure software upgrades are tested and implemented on time and they reflect legislative changes and operational requirements Providing specialist advice on Revenues and Benefits issues Freedom of Information requests Provide information for audits and agreeing and implementing Audit action plans Systems and software maintenance Submit organisational data to Government departments (SHBE etc.) Provide agreed data sharing informational reports Data downloads from Government departments (UC, PDP, Atlas etc.) Represent the Council in court debt recovery actions for sundry debts Draft complaint responses Update the revenues and benefits information on the internet/intranet Implementation of digital transformation Increase in digital trafficreduces physical contact to customer Services but increases digital contact via emails and feedback notifications so increase in workload
Appears in 1 contract
Samples: councillors.herefordshire.gov.uk
Revenues and Benefits. Drawing up new CTR scheme , changing schemes, writing Board reports Business Rate Administr ation Prepare Annual Business Rates briefing for consultation with local businesses Issue annual and ad-hoc xxxx bill Determine entitlement to reliefs and exemptions Assist with maximising rating income by identifying properties requiring assessment and those meeting the renewable energy criteria. Agree payment arrangements with ratepayers Approval notices (reminders, final notice and summons) and take follow up action Represent the Customer at Magistrates’ Liaise with the Valuation Office Agency to maintain and accurate banding list and ensure it is reconciled court Responding to Customer enquiries Commissioning functions Issuing completion notices for new properties Providing Audit staff with information for audit. Agreeing and implementing Audit report outcomes Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Authorise write-offs below £500 and provide details of accounts written off Statistical returns Housing / CT Benefit Administr ation Process Housing benefit and council tax support claims and changes and retrospective changes, determinations and appeals Carry out Housing benefit Interventions Identify and categorise overpayments Administer the Discretionary Housing Payments scheme (DHP) Council tax reduction hardship payments Referring cases and supporting fraud Investigation Responding to complex customer enquiries Recovery of benefit overpayments from on-going benefit Managing access to, and use of, Department of Works and Pensions (DWP) Customer information system. and monitoring compliance with DWP Memorandum of Understanding Determine entitlement to Free School Meals Complete the DWP data matching requirements within agreed timescales Carrying out quality and controls checks (5%) on the accuracy of processing of local authority error cases Provide Benefit Training on legislation Policies and procedures. Commissioning functions, for example: • Advise on and implement legislative changes within agreed timescales Time taken to deal with new claims and change of circumstances may get longer – the customer will see deterioration in service and possible homelessness Reclaiming of overpayment on benefits will deteriorate, currently collect c£200k Adult Social Care Debt Recovery Recover overpayments from the adult social care team Referrals back to the adult social care team as appropriate Referral of outstanding debts to external enforcement officers Referral of debt onto committal proceedings as appropriate. Service is new and willdevelop and agree processes with the Adult Social Care team Careteam in the Council. The Provider will operatewithin the constraints of the Council’s scheme of delegation. Other Ensure software upgrades are tested and implemented on time and they reflect legislative changes and operational requirements Providing specialist advice on Revenues and Benefits issues Freedom of Information requests Provide information for audits and agreeing and implementing Audit action plans Systems and software maintenance Submit organisational data to Government departments (SHBE etc.) Provide agreed data sharing informational reports Data downloads from Government departments (UC, PDP, Atlas etc.) Represent the Council in court debt recovery actions for sundry debts Draft complaint responses Update the revenues and benefits information on the internet/intranet Implementation of digital transformation Increase in digital trafficreduces physical contact to customer Services but increases digital contact via emails and feedback notifications so increase in workload
Appears in 1 contract
Samples: councillors.herefordshire.gov.uk
