Common use of Research Support Services Clause in Contracts

Research Support Services. This lot will cover any requirements for support in specific elements of the market research process. This may include but is not restrictive to requirements for:  Interviewing  Recruiting  Substantive data manipulation  Data processing and tabulation  Expert statistical advice  Advanced data  Analysis and re-analysis  Statistical modelling  Report writing  Social Media Monitoring Access to both Qualitative and Quantitative Research will be required within this lot. It is recognised that suppliers may not have expertise in both, and therefore will be asked to identify whether they are bidding as a qualitative supplier, quantitative supplier or both. Suppliers will be evaluated on their capability in the type of research for which they are bidding. However this excludes substantive data manipulation which would be covered under Lot 7 Lot 7: Panels; This lot will cover the requirements concerning the creation and management of panels for continuous or longitudinal research. This lot is to be used where the use of panels is the primary or sole component of the business solution. This may include but is not restrictive to requirements for:  Issues management  Market segmentation  Usage and attitude studies  Brand research  Product feedback  Positioning research  New product/service development  New product concept tests  Qualitative exploration  Conjoint or other advanced quantitative methods  Communications testing  Tracking studies Access to both Qualitative and Quantitative Research will be required within this lot. It is recognised that suppliers may not have expertise in both, and therefore will be asked to identify whether they are bidding as a qualitative supplier, quantitative supplier or both. Suppliers will be evaluated on their capability in the type of research for which they are bidding. The following methodologies and analytical approaches have been identified as potential requirements and suppliers with one or more of these capabilities will need to demonstrate their ability in providing these services:  Quantitative (i.e. telephone)  Qualitative (i.e. depth interviews, focus groups)  Online (i.e. discussion communities)  Deliberative (i.e. citizens’ panels, deliberative polls, workshops and Consumer Advisory Panels (CAP)) Panel solutions currently available in the market provide organisations with the option of full-service, self-service or assisted self-service alternatives for conducting research. All approaches are relevant to this lot. Suppliers will need to demonstrate their capability in panel management, including recruitment and screening of panellists, incentivisation, engagement and retention strategies, managing panellist turnover (resulting from drop-out or purging), and facilitating communication (i.e. provision of reports and feedback, email updates, newsletters, forums, or bulletin boards). Suppliers will also need to demonstrate their understanding of issues concerning panel health and how associated risks are mitigated, specifically factors motivating panellist participation and determining frequency of contact/burden rules.

Research Support Services. This lot will cover any requirements for support in specific elements of the market research process. This may include but is not restrictive to requirements for:  Interviewing  Recruiting  Substantive data manipulation  Data processing and tabulation  Expert statistical advice  Advanced data  Analysis and re-analysis  Statistical modelling  Report writing  Social Media Monitoring Access to both Qualitative and Quantitative Research will be required within this lot. It is recognised that suppliers may not have expertise in both, and therefore will be asked to identify whether they are bidding as a qualitative supplier, quantitative supplier or both. Suppliers will be evaluated on their capability in the type of research for which they are bidding. However this excludes substantive data manipulation which would be covered under Lot 7 Lot 7: Panels; This lot will cover the requirements concerning the creation and management of panels for continuous or longitudinal research. This lot is to be used where the use of panels is the primary or sole component of the business solution. This may include but is not restrictive to requirements for:  Issues management  Market segmentation  Usage and attitude studies  Brand research  Product feedback  Positioning research  New product/service development  New product concept tests  Qualitative exploration  Conjoint or other advanced quantitative methods  Communications testing  Tracking studies Access to both Qualitative and Quantitative Research will be required within this lot. It is recognised that suppliers may not have expertise in both, and therefore will be asked to identify whether they are bidding as a qualitative supplier, quantitative supplier or both. Suppliers will be evaluated on their capability in the type of research for which they are bidding. The following methodologies and analytical approaches have been identified as potential requirements and suppliers with one or more of these capabilities will need to demonstrate their ability in providing these services:  Quantitative (i.e. telephone)  Qualitative (i.e. depth interviews, focus groups)  Online (i.e. discussion communities)  Deliberative (i.e. citizens’ panels, deliberative polls, workshops and Consumer Advisory Panels (CAP)) Panel solutions currently available in the market provide organisations with the option of full-servicefull‑service, self-service self‑service or assisted self-service alternatives for conducting research. All approaches are relevant to this lot. Suppliers will need to demonstrate their capability in panel management, including recruitment and screening of panellists, incentivisation, engagement and retention strategies, managing panellist turnover (resulting from drop-out or purging), and facilitating communication (i.e. provision of reports and feedback, email updates, newsletters, forums, or bulletin boards). Suppliers will also need to demonstrate their understanding of issues concerning panel health and how associated risks are mitigated, specifically factors motivating panellist participation and determining frequency of contact/burden rules.