Common use of Requesting Service Clause in Contracts

Requesting Service. You must call us at the telephone number set forth on your Schedule Page to notify us of any protected item’s failure as soon as you discover it and before your protection period expires. Your protection must have been paid in full at the time of failure in order for us to authorize any service call. If we authorize a service call based on our initial assessment, then we will use reasonable effort to have an independent service contractor contact you within one standard business day. If we determine that a failure constitutes an emergency, then we will make reasonable effort to expedite emergency service. You must provide safe and clear access to the failed item and work area, free of all hazardous substances. We will not pay any contractor not hired by us or reimburse you for any expense that you incur without our prior approval.