SERVICE PROCEDURES Sample Clauses

SERVICE PROCEDURES. Customer agrees to follow the Service Procedures outlined herein, or as otherwise provided in any additional Service Procedures for the Integrated Healthcare Solutions.

SERVICE PROCEDURES. If SCS determines that the reported stain or damage is covered under this Protection Plan, SCS will perform one or more of the following: • SCS may provide a cleaning kit or consultation on how to remove the stain; • SCS may dispatch an authorized technician to remove the stain or repair the damage area; • SCS may replace all or part of the affected area, component, or piece of furniture. Dye lots vary and furniture may fade over time, so replacements may not exactly match the color of non-replaced areas. Replacement parts may be new or rebuilt or refurnished as determined by SCS; • SCS may provide for a store credit at the original store where purchased in an amount equal to the original purchase price of the affected piece of furniture (“Reselection”). Your Reselection store credit is only valid for 60 days after notification by SCS; • Replacement, or Reselection will complete Your coverage under this Protection Plan on the area, component, or piece of furniture. Replaced or Reselected furniture may be eligible for a new SCS Protection Plan at the discretion of SCS; • If You submit a covered claim for a stain or damage and the particular store location where You originally purchased Your furniture has closed, no longer carries SCS as a supplier, changed ownership, or has stopped selling new furniture since Your purchase, You may be refunded the purchase price of this plan.

SERVICE PROCEDURES. All warranty work, including preventive maintenance, if applicable, will be performed during normal working hours (9am-5 pm) Monday through Friday, excluding holidays unless agreed to with the customer.

SERVICE PROCEDURES. If Guardsman determines that the reported stain or damage is covered under this Protection Plan. Guardsman will perform one or more of the following. • Guardsman may provide a cleaning kit or advice on how to remove the stain. • Guardsman may dispatch an authorized technician to remove the stain or repair the damaged area. • Guardsman may replace all or part of the affected area, the component, or piece of furniture. Dye lots vary and furniture may fade over time, so replacements may not exactly match the color of non-replaced areas. Replacement will terminate this Protection Plan on that area, component, or piece of furniture. • Guardsman may arrange a store credit at the Store in an amount equal to the original purchase price of the affected piece of furniture ("Reselection"). Sectionals, dining chair groups, chair and ottoman sets, or identical items with the same “SKU” number will be considered a single item for purposes of Reselection. Your Reselection store credit is only valid for 60 days after notification by Guardsman. Reselection will terminate this Protection Plan on that piece of furniture. Guardsman may offer a settlement amount up to the original purchase price of the furniture. A settlement will terminate this Protection Plan on that piece of furniture. If the particular store location where you originally purchased your furniture ("Store") has closed, no longer carries Guardsman as a supplier, changed ownership, or has stopped selling new furniture since your purchase. Guardsman will give you a refund of the original purchase price of this Protection Plan. FABRIC CLEANING CODES Fabric Cleaning Codes on upholstered furniture can be the manufacturer’s ID tag. Always follow manufacturer's recommended cleaning methods, pre-test any product in a hidden area for colorfastness of fabric. This Guardsman Protection Plan does not cover any type of fabric that is non-colorfast. FABRIC TYPES: Covered under this protection plan "W" or " WS" Cleaning Code: Fabrics with this cleaning code can be spot cleaned with a water-based cleaner. Yes "S" or "WS" Cleaning Code: Fabrics with this cleaning code can be spot cleaned using a solvent-based cleaner. Yes “X” Cleaning Code: Fabrics with this cleaning code can only be vacuumed and cannot be cleaned with any type of cleaner. No WHAT IS NOT COVERED: This Protection Plan provides no service or benefit for any of the following • Any stain or damage that is not specifically listed under the section titled "WHAT IS ...

SERVICE PROCEDURES. MuniServices’s LTC program is conducted as follows: ❑ Meet with City staff to review service objectives and scope, procedures, entity relations and logistical matters; establish an appropriate liaison with City management and staff and logical checkpoints for measuring progress; Discovery Services are designed to identify entities subject to taxation by City which are not properly registered with City or otherwise not reporting taxes to City. In performing the Discovery Services, MuniServices shall: ❑ Establish a comprehensive inventory of the entities subject to taxation by City and the database elements needed to facilitate a comparative analysis with City’s records of those entities that are properly registered; ❑ Compare MuniServices records with City records to identify potential non-reporting and non- registered entities subject to taxation; ❑ For each unregistered or non-reporting entity identified and confirmed, assist the entity, as necessary, to complete City’s applicable registration form(s) and determine the amount of tax due for current and prior periods (plus applicable interest and penalties, where appropriate); ❑ Invoice entity (including supporting documentation) on behalf of City for the amount of identified deficiencies, with payment to be remitted to City or to MuniServices; ❑ Establish a call center open during normal business hours to assist entities regarding questions concerning application of City’s taxes and entity’s reporting and remittance requirements; ❑ Educate entity regarding City’s reporting requirements to prevent recurring deficiencies in future years. Audit Services are designed to identify entities subject to taxation by City which are not properly reporting the full amount of tax to which they are subject. Audit Services identify entities who are potentially underreporting applicable taxes and MuniServices reviews the entity’s records to ensure compliance with City’s taxes. In performing the Audit Services, MuniServices shall: ❑ Establish a comprehensive inventory of the registered entities subject to taxation by City and the database elements needed to facilitate an analysis of each entity’s current and prior years tax remittance records; ❑ Compare MuniServices records with City records to identify potential under-reporting entities subject to taxation; ❑ Meet with designated City staff to review and discuss potential audit candidates and mutually agree which entities will be subject to review; ❑ For potential under-r...

SERVICE PROCEDURES. Security of the Building, City Property, Employee Personal Property, and Keys

SERVICE PROCEDURES a) First line support should be obtained from a Barco Authorized Reseller, if applicable, or via the available online resources (knowledgebase, YouTube training video’s, …). b) Second line support under DemetraCare is made available by Barco during regional business hours as specified on ▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇/Support. c) Refer to ▇▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇/support/knowledge-base/KB5034 for more details on how to create a myBarco account and service ticket. d) Customers are encouraged to contact the helpdesk via the e-portal and to use available on-call services for critical and time sensitive issues only. Logging service tickets through the e-portal is recommended good practice to ensure that support requests are properly routed and escalated. e) Customer’s requests shall be made by a dedicated professional i) who may be an employee or a service provider of Customer; ii) who should be knowledgeable about the Application and the operating environment; iii) who shall not be replaced without written notice to Barco (the “Customer Contact”). f) A service ticket iv) Can be opened by the Customer Contact only

SERVICE PROCEDURES. You shall subscribe the Service upon the registration of the Product or at the latest within thirty (30) days following the registration date (‘Start Date’) for a period of 12, or 36 months on a continuous basis (‘Service Period’). During the effective Service Period, should a hardware failure occur to the Product (‘Faulty Product’), you shall fill in the Clavister RMA Request Form (‘RRF’) available at ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇. Should the said request form not be available, you shall contact Clavister immediately. Upon receipt of the RRF, Clavister will review and analyze the reported hardware problems. Clavister will issue a Return Material Authorization (‘RMA’) thereafter. If Faulty Product has not been registered with the Clavister client web pages, then a proof of purchase (such as a copy of the dated purchase invoice) must be provided. If your circumstances require special handling, then at the time of requesting the RMA number, you shall also propose special procedures as may be suitable to the case. A product with substantially similar functionalities or capacity to the Faulty Product (‘Replacement Product’) will be shipped by Clavister within next business day counting from the issuance of the RMA. Clavister is entitled to, at its discretion, send either a refurbished replacement product or a brand new replacement product.

SERVICE PROCEDURES. 1. LESSEE requests of feasibility will be made by sending preferably via e-mail the corresponding Lease Form directly to the person in charge of these requests at LESSORS, who shall be identified by Parties within thirty (30) days as of the signature hereof. 2. LESSORS will answer the requests of feasibility until the monthly limits mentioned in Chart of item 6.1, considering that each Extension of Network/Optical Ring corresponds to one PROJECT. Should LESSEE need a request above the limits provided for in the aforementioned Charts, it shall previously agree these conditions with LESSORS, bearing all the expenses and costs related to this additional request. 3. LESSEE is exempted from making the requests of feasibility in the following cases: 3.1 When there is a junction box pertaining to the Optical Ring, in front of LESSEE customers building; 3.2 When there is a junction box at Ring Optical Network, three gaps away from posts, from building lobby. The request of feasibility only will be exempted in the event of non-interruption of Network, not requiring crossing of avenues, train tracks, trolleybus lines, rivers or similar and in cases of cabling pertaining to the Rings; 4. Any utilizations and changes LESSEE intends to carry out at the Optical Network shall be treated as PROJECTS, and shall be addressed to LESSORS by means of Lease Form. 5. Special characteristics of the PROJECT (such as double approach, number of Fibers, course, etc.) shall be broken down in the Lease Form. 6. LESSORS shall deliver to LESSEE, within the terms defined in the Charts mentioned in items 6.1 and 6.2 below, always determined in business days, as of the receipt of request of feasibility through the Lease Form, budgets related to the PROJECT of each Network Extension (corresponding to each extension stretch, customer-ring, customer-customer) or each Ring, as well as those related to changes and the execution term, by completing the field corresponding to the “Result of Feasibility” of the Lease Form. 6.1 Feasibility of Network Extension: SP* STS RJ FNS PAE/ CTA/ CAS/ BSA/ GNA SP Inland Other capital cities Other Locations Monthly number of PROJECTS (in reais) 600 50 400 50 50 per city 150 50 per city 20 per city 6.2 Ring Feasibility: SP STS RJ FNS PAE/ CTA/ CAS/ BSA/ GNA SP Inland Other capital cities Other locations