Redressal of complaints. 41.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 3 contracts
Samples: Concession Agreement, Concession Agreement, Concession Agreement
Redressal of complaints. 41.2.1 46.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 2 contracts
Samples: Concession Agreement, Concession Agreement
Redressal of complaints. 41.2.1 39.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and Registerand a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a undera certificate of posting.
Appears in 2 contracts
Samples: Concession Agreement, Concession Agreement
Redressal of complaints. 41.2.1 34.2.1 The Concessionaire Operator shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire Operator to the Complainant under a certificate of posting.
Appears in 1 contract
Samples: Operation Services Agreement
Redressal of complaints. 41.2.1 47.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 1 contract
Samples: Substitution Agreement
Redressal of complaints. 41.2.1 40.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 1 contract
Samples: Concession Agreement
Redressal of complaints. 41.2.1 29.2.1. The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 1 contract
Samples: Concession Agreement
Redressal of complaints. 41.2.1 30.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 1 contract
Samples: Concession Agreement
Redressal of complaints. 41.2.1 31.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.
Appears in 1 contract
Samples: Concession Agreement