Common use of Recognition and Reward Clause in Contracts

Recognition and Reward. Recognition is a critical component in fostering and reinforcing a culture of service excellence. The parties will work to align service quality incentives through- out all levels of the organization, with increased emphasis on service. Metrics and Measurement. Service quality should be measured and given appropriate weight to reach and main- tain superior service at all levels of the organization. The parties will develop a “Balanced Scorecard” measurement program, and strengthen customer satisfaction measurement tools. Orientation and Training. The service training program will continue to be delivered as needed at a regional, facility, work-unit or individual level, including the service recovery section.