Recipient Support. The level of support that the PROVIDER can provided is dependent upon the cooperation of RECIPIENT and the quantity of information that RECIPIENT can provide. If the PROVIDER cannot reproduce a problem or if the RECIPIENT cannot successfully gather adequate troubleshooting information, the PROVIDER may need temporary login access on the RECIPIENT’s system to identify and address the problem.
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Samples: Software Maintenance Agreement, Software Maintenance Agreement, Htcondor Software Maintenance Agreement
Recipient Support. The level of support that the PROVIDER can provided provide is dependent upon the cooperation of RECIPIENT and the quantity of information that RECIPIENT can provide. RECIPIENT shall provide contact information of the SOFTWARE user, phone no. and email address. If the PROVIDER cannot reproduce a problem or if the RECIPIENT cannot successfully gather adequate troubleshooting information, the PROVIDER may need temporary login access on the RECIPIENT’s system to identify and address the problem.
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