Common use of Promotion and Education Clause in Contracts

Promotion and Education. The Contractor, at its own cost and at the direction of the City, shall have primary responsibility for developing, designing, executing, and distributing public promotion, education, and outreach programs. The Contractor shall also have primary responsibility for Customer recruitment, providing annual service-oriented information and outreach to Customers, including providing on-site Commercial Recycling and Compostables technical assistance, distributing City-developed promotional and educational pieces at the City’s direction, and implementing on-going recycling promotions, education, and outreach programs at the direction of the City. All written materials, Customer surveys and other general communications provided to Customers by the Contractor shall be approved in advance by the City. Each September, the City and Contractor shall jointly plan the Contractor’s specific promotion and education program for the following year, including adjustments in materials and/or targeted audiences. The City may elect to assist the Contractor with development of promotional material layout and text, as staff time allows, otherwise the Contractor shall be responsible for all design and development work, subject to City approval. Each year, the Contractor shall print and deliver and annual comprehensive service guide to each Single- Family Residential and Multifamily Complex customer which shall include, at a minimum, information on the proper disposal of Garbage, Recyclables, and Compostables; disposal options for difficult-to-recycle items and hazardous wastes; collection guidelines; contact information; and any other pertinent information. The Contractor shall contact, at the City’s request, the manager or owner of Multifamily Complex sites to encourage recycling participation, address concerns, space or contamination problems, provide outreach to residents, and inform the manager or owner of all available services and ways to decrease Garbage generation. The Contractor shall coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and provide technical assistance. The Contractor shall, at the City’s request, address concerns, space or contamination problems, and offer additional education or training to tenant businesses. The Contractor’s educational efforts to Commercial Customers shall include offering to perform no-cost waste audits to determine areas that need improvement, developing and covering the cost of stickers or signage for interior collection containers, and delivering Commercial Customer program packets to the Commercial Customers or their tenants, as requested by the Commercial Customer, a commercial tenant, or the City. The Contractor shall coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and provide technical assistance. The Contractor shall, upon the approval of the City and the request of a Commercial Customer or a tenant business, and at the Contractor’s expense, conduct a site visit within three weeks of the request to review existing services, determine recycling potential, and assess space constraints for additional Containers. Any additional promotional, educational, and informational materials provided by the Contractor to Customers in connection with the Contract shall be designed, developed, printed, and delivered by the Contractor, at the Contractor’s cost, and subject to the City’s final written approval as to form, content, and method of delivery. The City shall review and approve all materials and a minimum of a two (2) weeks review period shall be provided in all cases by the Contractor to allow sufficient time for review and approval. Outreach to Commercial Customers by the Contractor shall not preclude the City or its consultants from also conducting targeted outreach and technical assistance to encourage waste prevention and recycling.

Promotion and Education. The Contractor, at its own cost and at the direction of the City, shall have primary responsibility for developing, designing, executing, and distributing public promotion, education, and outreach programs. The Contractor shall also have primary responsibility for Customer recruitment, providing annual service-oriented information and outreach to Customers, Customers including providing on-site Commercial Recycling and Compostables technical assistance, distributing City-developed promotional and educational pieces at the City’s direction, and implementing on-going recycling promotions, education, and outreach programs at the direction of the City. All written materials, Customer surveys and other general communications provided to Customers by the Contractor shall be approved in advance by the City. Each September, the City and Contractor shall jointly plan the Contractor’s specific promotion and education program for the following year, including adjustments in materials and/or targeted audiences. The City may elect to assist the Contractor with development of promotional material layout and text, as staff time allows, otherwise the Contractor shall be responsible for all design and development work, subject to City approval. Each year, the Contractor shall print and deliver and annual comprehensive service guide to each Single- Single-Family Residential and Multifamily Complex customer which shall include, at a minimum, information on the proper disposal of Garbage, Recyclables, and Compostables; disposal options for difficult-to-recycle items and hazardous wastes; collection guidelines; contact information; and any other pertinent information. The Contractor shall contact, at the City’s request, the manager or owner of Multifamily Complex sites to encourage recycling participation, ; address concerns, space or contamination problems, ; provide outreach to residents, ; and inform the manager or owner of all available services and ways to decrease Garbage generation. The Contractor shall coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and provide technical assistance. The Contractor shall, at the City’s request, address concerns, space or contamination problems, and offer additional education or training to tenant businesses. The Contractor’s educational efforts to Commercial Customers shall include offering to perform no-cost waste audits to determine areas that need improvement, developing and covering the cost of stickers or signage for interior collection containers, and delivering Commercial Customer program packets to the Commercial Customers or their tenants, as requested by the Commercial Customer, a commercial tenant, or the City. The Contractor shall coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and provide technical assistance. The Contractor shall, upon the approval of the City and the request of a Commercial Customer or a tenant business, and at the Contractor’s expense, conduct a site visit within three two weeks of the request to review existing services, determine recycling potential, and assess space constraints for additional Containers. Any additional promotional, educational, and informational materials provided by the Contractor to Customers in connection with the Contract shall be designed, developed, printed, and delivered by the Contractor, at the Contractor’s cost, and subject to the City’s final written approval as to form, content, and method of delivery. The City shall review and approve all materials and a minimum of a two (2) weeks week review period shall be provided in all cases by the Contractor to allow sufficient time for review and approval. Outreach to Commercial Customers by the Contractor shall not preclude the City or its consultants from also conducting targeted outreach and technical assistance to encourage waste prevention and recycling.