Common use of Proactive Outage Notification Clause in Contracts

Proactive Outage Notification. In the event of a Service outage, Masergy will proactively deliver notification to Customer within five (5) minutes of Masergy's confirmation of a Customer-affecting outage as detected by Masergy's Network Management System. Masergy's standard procedure is to monitor Customer's circuit on five (5) minute monitoring cycles. Two monitoring cycles of no response shall constitute Service unavailability and will trigger initiation of proactive outage notification procedures by Masergy. The proactive outage notification process will involve Masergy delivering notification to Customer's specified point of contact, as specified in the Masergy Customer Information Form, via email, telephone, or pager that an outage has occurred. In the event that Masergy does not provide this proactive outage notification, Customer will be eligible to receive a credit equal to one week of the affected site's monthly recurring Masergy Service fee (excluding local access circuit charges), not to exceed one month's Service fees. Customer should open trouble tickets and make claims via the Masergy Portal application, which can be accessed by clicking on the Log In link located on the Masergy website ▇▇▇.▇▇▇▇▇▇▇.▇▇▇; claims may also be submitted via electronic mail sent to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. Customer must request this credit within thirty (30) business days of the outage event for which proactive notification was not provided. Customer shall be ineligible to receive remedies if Masergy's failure to notify is due to outdated, incomplete or inaccurate contact information on the Masergy Customer Information Form due to Customer's action or omission, or if Masergy's failure to notify is due to Force Majeure events.

Proactive Outage Notification. In the event of a Service outage, Masergy will proactively deliver notification to Customer within five (5) minutes of Masergy's confirmation of a Customer-affecting outage as detected by Masergy's Network Management System. Masergy's standard procedure is to monitor Customer's circuit on five (5) minute monitoring cycles. Two monitoring cycles of no response shall constitute Service unavailability and will trigger initiation of proactive outage notification procedures by Masergy. The proactive outage notification process will involve Masergy delivering notification to Customer's specified point of contact, as specified in the Masergy Customer Information Form, via email, telephone, or pager that an outage has occurred. In the event that Masergy does not provide this proactive outage notification, Customer will be eligible to receive a credit equal to one week of the affected site's monthly recurring Masergy Service fee (excluding local access circuit charges), not to exceed one month's Service fees. Customer should open trouble tickets and make claims via the Masergy Portal application, which can be accessed by clicking on the Log In link located on the Masergy website ▇▇▇.▇▇▇▇▇▇▇.▇▇▇; claims may also be submitted via electronic mail sent to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. Customer must request this credit within thirty (30) business days of the outage event for which proactive notification was not provided. Customer shall be ineligible to receive remedies if Masergy▇▇▇▇▇▇▇'s failure to notify is due to outdated, incomplete or inaccurate contact information on the Masergy Customer Information Form due to Customer's action or omission, or if Masergy's failure to notify is due to Force Majeure events.