Printing Services. Service objectives/deliverables To provide a reprographic printing and design service to HBs/WG. Responsibilities of HB/WG Responsibilities of PCS Quality Standards/ Performance Indicators References SOP KPI BCP The Print Room service provides an NHS facility aiming to deliver a variety of high quality printing at low cost to public sector organisations. Boasting a range of modern digital printing and associated technology, the service has the capacity and expertise to meet a plethora of printing and reprographic requirements at competitive prices, including but not exclusive to: Lithographic printing - two-colour bulk printing– for forms, letterheads & compliments slips. Poster Design – capable of A1 x unlimited size in any desired finish. Production of Manuals, booklets & leaflets – combed, heat bound, stapled, tri-fold, two-fold, & glossy. ID Badges / Entitlement Cards – quality badges complete with holder and lanyard where required. Signage – designed to the customer’s requirements suitable for internal or external use up to A1 size. Laminating – quality laminating up to A1 size. Mail Distribution Service – professionally printed, folded, enveloped and posted. Design service – our team of experienced personnel are ready to work with you to achieve your design requirements. Posters, letter heads, leaflets, signage, forms, booklets, etc, with the capacity to print up to A1 size offering a variety of finishes Individual costs agreed and recharged to HBs/WG. For further information or any queries please e-mail ▇▇▇▇▇-▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇.▇▇. This is a central facility which will triage queries to the appropriate personnel throughout PCS. Document Scanning Services Service objectives/deliverables To provide a document scanning service to HBs Responsibilities of HB/WG Responsibilities of PCS Quality Standards/ Performance Indicators References SOP KPI BCP To discuss customer requirements with a view to agreeing a bespoke service package which could include but is not exclusive to: Secure physical storage – peace of mind that documentation is kept secure pending and post scanning. Secure digital storage – quick access to digital storage via a secure portal. Document Management System – a standardised methodology for managing, indexing and controlling access to documents. Logistics – material to be scanned collected and returned to any location in Wales. Digital mail room services – mail arrives at the document scanning centre which is sorted and indexed digitally. Individual costs agreed and recharged to HBs/WG. Assurances – BS10008, ISO270001 Destruction – Certified (BS7858 Standard) For further information or any queries please e-mail ▇▇▇▇▇-▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇.▇▇. This is a central facility which will triage queries to the appropriate personnel throughout PCS. Contractor Stationery and Supplies Services Service objectives/deliverables Effective processing of orders from contractors and also the procurement of supplies and stores items Responsibilities of HB/WG Responsibilities of PCS Quality Standards/ Performance Indicators References SOP KPI BCP Ensure that orders for stationery, prescriptions etc. are dealt with in a timely manner Processing orders for the supply and dispatch of forms and stationery Supply of needles and syringes to GP practices Processing orders for the supply and despatch of prescriptions to contractors Processing orders for the supply and despatch of private controlled drug prescriptions (costs recharged to the recipient) Maintenance of appropriate systems of long- term record/ information storage relating to deceased patients Orders dispatched within 7 working days Orders dispatched within 7 working days Orders dispatched within 21 working days Orders dispatched within 10 working days In accordance with Statutory guidelines ▇-▇▇▇-▇▇▇ ▇-▇▇▇-▇▇▇ ▇-▇▇▇-▇▇▇ For further information or any queries please e-mail ▇▇▇▇▇-▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇.▇▇. This is a central facility which will triage queries to the appropriate personnel throughout PCS. Distribution Services Service objectives/deliverables To provide both HBs, PCS, Independent Contractors and other external agencies with an effective Postal/Communication/Courier Service during office hours Responsibilities of HB/WG Responsibilities of PCS Quality Standards/ Performance Indicators References SOP KPI BCP To ensure that all postal and other communications to independent contractors and other external agencies are effective Distribution of BNFs every 6 months to all NHS organisations Distribution of Drug Tariffs (monthly to be recharged) Recharge Drug Tariff costs to HBs WG distributions 2 weeks GP, 4 weeks pharmacy Manage courier services between the PCS, HBs, GP surgeries, dental surgeries, pharmacies and optometrists and, by agreement and potential recharge of costs, distribute material to practices as requested by HB. Management of urgent communications to contractors e.g. hazard warnings Linkage to All-Wales (WG) and courier services including distribution to HBs Distributed within 6 weeks of receipt Distributed within 48 hours (by post). Distributed to GPs within 2 weeks of receipt; to pharmacies within 4 weeks of receipt All deliveries made to agreed timetable ▇-▇▇▇-▇▇▇ ▇-▇▇▇-▇▇▇ ▇-▇▇▇-▇▇▇ ▇-▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ For further information or any queries please e-mail ▇▇▇▇▇-▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇.▇▇. This is a central facility which will triage queries to the appropriate personnel throughout PCS.
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