Minimum Service Levels. Providers will be expected to recruit sufficient numbers of volunteer and or paid business Advisers (providers should aim for at least 50% of participants to be matched with volunteer mentors). Undertake initial assessments for all Participants referred onto the scheme within 10 working days. Ensure appropriate advice, guidance and Mentoring and business support is given to Participants throughout the Mentoring phase of the NEA. Support will differ in individual cases, but the minimum requirement is for Participants to have two face to face meetings with the business Adviser or volunteer Mentor (this is in addition to the initial assessment). It is important that Providers give ongoing support for the period of the Mentoring. The two face to face meetings are intended to represent a minimum standard and most Participants will require far more support.
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