Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorized. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service Provider. Interventions authorized on the Active environment are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the service.
Appears in 1 contract
Samples: Level Agreement
Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorizedauthorised. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service Provider. Interventions authorized on the Active environment are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the service.
Appears in 1 contract
Samples: Level Agreement
Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorizedauthorised. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service ProviderProvider . Interventions authorized on the Active environment environment1 are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the servicedowntime.
Appears in 1 contract
Samples: Service Level Agreement
Maintenance Windows & Planned Interventions. During the Major Releases, a downtime of maximum 30 minutes is authorizedauthorised. This downtime will not be taken into account when calculating the Availability of the different Services. Other periods can be agreed between the Constituent and the Service Provider. Interventions authorized on the Active environment are Corrective actions intended to enhance the availability or stability of the Service. Unavailability caused by these interventions will be recorded as downtime In exceptional circumstances, unplanned interventions may be needed in order to restore the servicedowntime.
Appears in 1 contract
Samples: Service Level Agreement