Service Windows Clause Samples
The Service Windows clause defines the specific periods during which services will be provided or available. Typically, this clause outlines the days and hours when support, maintenance, or other contractual services can be accessed, such as business hours on weekdays or 24/7 availability for critical systems. By clearly establishing these timeframes, the clause helps manage expectations, ensures operational clarity, and prevents disputes over service availability.
Service Windows. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth Service Windows. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.
Service Windows. 4.2.1 Details of the Service Windows shall be provided in the notification of Contract Award and examples shall be available within the relevant tools and templates schedule.
Service Windows. Maintenance window Upgrade window
Service Windows. 5.1. A description of service windows for SDN is available on ▇▇▇.▇▇▇▇▇▇.▇▇. Notification of service windows must made through service information to connected parties. If the service window is necessary to rectify an acute problem, the parties will be notified afterwards.
5.2. The agreement system makes it possible for the connected parties to announce service windows for services displayed via the SDN.
Service Windows. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays.
1 In order to use those web services, an interface needs to be built, operated and maintained by the client application supplier as described in the cookbooks. The following table summarises the eHealth Service Windows. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.
Service Windows. 8.1 The current and agreed service windows for SDN are publicly available at www.med- ▇▇▇.▇▇.
8.2 Notification of service windows is provided through operational notifications to the connected parties. If a service window is necessary to address an urgent issue (such as patching a zero-day exploit), the connected parties will be informed as soon as possible.
8.3 The Agreement System includes the option for connected parties to indicate their pre- ferred service windows for their exposed services through SDN.
Service Windows. Sitoo is entitled to Service Windows, which generally shall not exceed one (1) Service Window during each Period. The Service Windows shall, to the extent possible, be planned during time periods when the Service generally is least used by customers.
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Service Windows. 4.2.1 Details of the Service Windows shall be provided in the notification of Contract Award email (see section 1.1.12 -1.2.5).
Service Windows. The required flexibility availability and capacity for each CMZ are communicated by the Company to Providers at least one month ahead. The Company will establish the availability of Providers, using the Availability Request Form (see Communications).