Levels and Retention of Resources Sample Clauses

Levels and Retention of Resources. (a) For Non-Managed Services and Fixed Capacity Agile Engagement Models TCS shall notify Xxxxxxx as to the number of active, full time TCS Resources providing the Services within ten (10) Business Days of the end of each calendar quarter with regard to every calendar quarter beginning on XXXX Execution Date. For any other Engagement Models such resource details need not be shared. For all Non-Managed Services Engagement Models SOWs, any changes in staffing requirements at (i) Xxxxxxx Service Locations; (ii) TCS Service Locations; and (iii) Other Service Locations must be approved in advance by Xxxxxxx. For Managed Services Engagement Models, TCS will keep Xxxxxxx informed of any significant changes with respect to staffing at the Delivery Unit Level as applicable.
Sample 1
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Levels and Retention of Resources. (a) TCS shall provide Xxxxxxx with the number of TCS Resources dedicated full time to providing the Services at the end of every ninety (90) day period after the Agreement Effective Date. If a SOW contains a Baseline Service Charge, TCS shall not reduce the number of such Resources providing the Services under any SOW until such time as Xxxxxxx confirms that TCS has met the Critical Service Levels and Tier One Quality of Service Metrics or completion requirements of the applicable SOW. For all SOWs, any changes in staffing requirements at (i) Xxxxxxx Service Locations; (ii) TCS Service Locations; and (iii) Other Service Locations must be approved in advance by Xxxxxxx.
Sample 1

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