Language Assistance Program (“LAP Clause Samples

Language Assistance Program (“LAP. The DMHC of California has added Section 1300.67.04 (Language Assistance Programs) to Title 28 California Code of Regulations. This new regulation requires health care service Plans to implement new policies, procedures and quality improvement efforts in regards to assisting those who are Limited English Proficient ("LEP"). The DMHC regulations require California Health Plans to set up a system where services, materials, and information are provided to members in a language that they speak and understand. In accordance with the DMHC regulations, Plan has identified its threshold language(s) which comprise five (5) percent of its enrollee Population. All vital documents as identified by the DMHC will be translated into the threshold language. All non-vital documents will contain a notice at the bottom of said document (in the threshold language) info1ming the member how to request a translation of the document. The Plan has established a free Language Assistance Program and made the following resources available for LEP individuals: Translations (in the threshold languages), Interpreters, and Bilingual staff/providers. These resources are available for all persons who request these services at any of our points of contact.