Common use of Key Staff Clause in Contracts

Key Staff. The Contractor must employ sufficient staff to achieve compliance with contractual requirements and performance metrics. The Contractor shall set up and maintain a business office or work site within Indiana, from which, at a minimum, key staff members and care managers physically perform the majority of their daily duties and responsibilities, and a major portion of the Contactor’s operations take place. The Contractor shall be responsible for all costs related to securing and maintaining the facility for interim start-up support and the subsequent operational facility. The Contractor must ensure the location of any staff or operational functions outside of Indiana does not compromise the delivery of integrated services and a seamless experience for members and providers. Additionally, the Contractor shall be responsible for ensuring all staff functions conducted outside of the state are readily reportable to FSSA at all times to ensure such location does not hinder the State’s ability to monitor the Contractor’s performance and compliance with Contract requirements. Respondents shall describe what functions are proposed to be conducted outside of Indiana and how out-of-state staff will be supervised to ensure compliance with Contract requirements. Indiana-based staff shall maintain a full understanding of the operations conducted out- of-state, and must be prepared to discuss these operations with FSSA upon request, including during unannounced FSSA site visits. In addition, Respondents must describe its back up personnel plan, including a discussion of the staffing contingency plan for (i) the process for replacement of personnel in the event of a loss of key staff or others before or after signing a Contract;