Common use of Implementation Tasks Clause in Contracts

Implementation Tasks. An experienced alarm services team under the direction of our proposed Project Manager will install, configure and maintain the False Alarm Management Services program in accordance with CITY’s requirements and CITY’s Alarm Ordinance. The major tasks of our proposed implementation plan are as follows: • Contract and Project Plan  Complete contract paperwork  Finalize project startup plan and schedule • Establish Initial Alarm Database  Contact alarm companies and obtain their alarm customer location data  Obtain alarm location data from citizens via the Alarm Program Website • Establish Alarm Program Website  CITY/CONTRACTOR review alarm program website template  CONTRACTOR develops draft website information, e.g. ordinance, appeal guidelines, tips to reduce false alarms, frequently asked questions (FAQ), online alarm school  CONTRACTOR integrates and tests online payment processing  CITY reviews and approves final program website and links site to main CITY website  CONTRACTOR tests and implements final program website • Establish the Program Payment Processes  CONTRACTOR establishes bank lockbox and alarm program bank account.  CONTRACTOR engages online payment processor  CITY/CONTRACTOR establish delinquent collection process  CITY/CONTRACTOR establish walk‐in payment process, if required, and controls  CITY/CONTRACTOR establish business rules e.g. reconciliation procedures, acceptable check payee information, returned checks, excess payments, etc.  CITY/CONTRACTOR establish appeal process and acceptable waiver rationale  CITY/CONTRACTOR establish payment reconciliation and revenue share schedule. • Configure CAD Interfaces  CITY/CONTRACTOR review interface methodologies  CITY/CONTRACTOR test interfaces  Crossover to live CAD data transfer • Establish Administrative Processes  CONTRACTOR completes program staffing, as necessary  CITY/CONTRACTOR review ordinance provisions and interpretations  CONTRACTOR develops program operating procedures and telephone scripts  CONTRACTOR prepares draft program correspondence, forms and invoice formats  CITY edits and approves correspondence, forms and invoice formats  CITY/CONTRACTOR develop public relations plan, e.g. press releases, public service announcements, etc.  CITY/CONTRACTOR reviews and approves geo‐ (address) validation process  CITY/CONTRACTOR tests and implements geo‐validation process • Test and Crossover to Live Operation  CITY/CONTRACTOR conduct end‐to‐end program test  Crossover to CONTRACTOR program administration • Live Operation  Add/update registration  Process daily false alarm activations  Generate and transmit required alarm notices and invoices  Begin payment processing and management reporting