Common use of FORMAL COMPLAINT PROCESS Clause in Contracts

FORMAL COMPLAINT PROCESS. A. *Written Grievance By law the grievance must be filed within a year of the alleged improper order, action, or event, it is however preferred that a grievance be filed no later than 60 days after the date of the alleged occurrence. The Human Resources Department has been designated to keep the grievance forms and coordinate the process by keeping the process on schedule. If a particular person, rather than or in addition to the program, is named in the grievance, the HR Partner or Chief People Officer will notify the accused of the investigation and his or her rights under this policy. She/he will be given an opportunity to gather and present evidence and prepare a response to the grievance. The aggrieved party can file a written grievance at any time – either before or after attempting mediation. The written complaint must contain a summary of the event and the aggrieved party’s position. The Program Manager must discuss the matter with the member and any other appropriate parties and reply in writing to the member’s written complaint within 2 to 3 weeks after receiving it. If the dispute is not mutually resolved or the Program Manager fails to, the member may appeal the matter to the Executive Director, Program Director, or HR Partner, within 5 working days after receiving her/his supervisor’s written decision. The Executive Director, Program Director, or HR Partner, must meet with the aggrieved party within 5 working days of receiving the appeal. At this meeting above parties will discuss the grievance with the aggrieved party. Within 5 working days of this meeting, City Executive Director, Program Director, or HR Partner, will render a decision on the grievance and the necessary actions. If the aggrieved member is unsatisfied with the decision within 5 working days of receiving the decision or if the Executive Director, Program Director, or HR Partner, fails to issue a decision within the time limit, the member may appeal the decision to the Grievance Committee by notifying them in writing. The appeal should describe the grievance and the steps the member has already taken to resolve the matter. AT THIS POINT THE INFORMAL HEARING IS HELD

FORMAL COMPLAINT PROCESS. A. *Written Grievance By law the grievance must be filed within a year of the alleged improper order, action, or event, it is however preferred that a grievance be filed no later than 60 days after the date of the alleged occurrence. The Human Resources Department has been designated to keep the grievance forms and coordinate the process by keeping the process on schedule. If a particular person, rather than or in addition to the program, is named in the grievance, the HR Partner or Chief People Officer will notify the accused of the investigation and his or her rights under this policy. She/he will be given an opportunity to gather and present evidence and prepare a response to the grievance. The aggrieved party can file a written grievance at any time – either before or after attempting mediation. The written complaint must contain a summary of the event and the aggrieved party’s 's position. The Program Manager must discuss the matter with the member and any other appropriate parties and reply in writing to the member’s written complaint within 2 to 3 weeks after receiving it. If the dispute is not mutually resolved or the Program Manager fails toto reply, the member may appeal the matter to the Executive Director, Program Director, or HR Partner, within 5 working days after receiving her/his supervisor’s written decision. The Executive Director, Program Director, or HR Partner, Partner must meet with the aggrieved party within 5 working days of receiving the appeal. At this meeting the above parties will discuss the grievance with the aggrieved party. Within 5 working days of this meeting, City the Executive Director, Program Director, or HR Partner, Partner will render a decision on the grievance and the necessary actions. If the aggrieved member is unsatisfied with the decision within 5 working days of receiving the decision or if the Executive Director, Program Director, or HR Partner, fails to issue a decision within the time limit, the member may appeal the decision to the Grievance Committee by notifying them in writing. The appeal should describe the grievance and the steps the member has already taken to resolve the matter. AT THIS POINT THE INFORMAL HEARING IS HELD