Establishment of Service Response Time Levels. For Service Response time indicated in Section 2, Table A, Travelport shall establish a complete end-to-end performance benchmark based on a set of representative transactions for each Travelport System. That benchmark will be used to determine the performance requirements to be agreed upon by Travelport and Orbitz. Travelport will implement redundant monitoring using this representative set to monitor ongoing adherence to agreed-upon performance requirements. The results of this monitoring will be shared with Orbitz monthly. During the *** days prior to the delivery of the production product, Travelport and Orbitz agree to work together to define and establish the specific measurements and methods of measurement which will be used for Service Response time.
Appears in 2 contracts
Samples: Subscriber Services Agreement, Subscriber Services Agreement (Travelport LTD)
Establishment of Service Response Time Levels. For Service Response time indicated in Section 2, Table A, Travelport shall establish a complete end-to-end performance benchmark based on a set of representative transactions for each Travelport System. That benchmark will be used to determine the performance requirements to be agreed upon by Travelport and Orbitz. Travelport will implement redundant monitoring using this representative set to monitor ongoing adherence to agreed-upon performance requirements. The results of this monitoring will be shared with Orbitz monthly. During the (*** *) days prior to the delivery of the production product, Travelport and Orbitz agree to work together to define and establish the specific measurements and methods of measurement which will be used for Service Response time.
Appears in 2 contracts
Samples: Subscriber Services Agreement, Subscriber Services Agreement (Orbitz Worldwide, Inc.)
