Customer Needs Statement Clause Samples

A Customer Needs Statement clause defines the specific requirements, expectations, or objectives that the customer seeks to achieve through the agreement or project. This clause typically outlines the desired outcomes, performance standards, or key deliverables that the supplier or service provider must address, ensuring that both parties have a clear understanding of what constitutes success. By explicitly stating the customer's needs, this clause helps prevent misunderstandings, aligns project goals, and serves as a reference point for evaluating performance or resolving disputes.
Customer Needs Statement. Crown Commercial Service (CCS) has developed a Dynamic Purchasing Agreement (DPS) for the provision of Vehicle Charging Infrastructure Solutions for all UK central government departments, wider public sector organisations and charities as listed in the OJEU Contract Notice for RM6213– Vehicle Charging Infrastructure Solutions DPS. This RM6213 – Vehicle Charging Infrastructure Solutions DPS Agreement is managed by CCS and any contract(s) awarded under this DPS Agreement will be managed by individual Customers. The duration of the RM6213 DPS Agreement is for 4 years (48 months). In the event that the RM6213 DPS Agreement is terminated, CCS shall give the Supplier no less than three
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Customer Needs Statement. Crown Commercial Service (CCS) is seeking to establish a Dynamic Purchasing Agreement (DPS) for the provision of Artificial Intelligence for all UK central government departments, wider public sector organisations and charities as listed in the OJEU Contract Notice for RM6200 Artificial Intelligence DPS. This RM6200 Artificial Intelligence DPS Agreement will be managed by CCS and any contract(s) awarded under this DPS Agreement will be managed by individual Customers. The intended duration period of the RM6200 DPS Agreement is for 18 months plus extension opportunities of up to two 12 month periods. In the event that the RM6200 DPS Agreement is terminated, CCS shall give the Supplier no less than three (3) Months written notice. CCS acknowledges that the RM6200 DPS Agreement will not be terminated within the initial first two (2) months from the commencement date. CCS may extend the duration of this RM6200 DPS Agreement for any period or periods up to a maximum of two 1 year (12 month) periods in total from the expiry of the Initial RM 6200 DPS Agreement period by giving the Supplier no less than three (3) Months' written notice. Customers may enter into a contract with you for a period of their determining, up to a maximum of forty-eight (48) months, which may exceed the duration of the RM6200 DPS Agreement. Where the Contract Initial Period is less than forty-eight (48) months a customer may elect to extend. The contract extension period cannot be more than twenty four (24 months) and must not take the contract period beyond the forty-eight (48) months in total. The flexibility of the contracting period allows the customer to determine appropriate contracting timelines required in order that the supplier can meet the needs of the customer for large and complex projects.
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Customer Needs Statement. Crown Commercial Service (CCS) is seeking to establish a Dynamic Purchasing Agreement (DPS) for the provision of Audio Visual Technical Consultancy & Commissioning DPS for all UK central government departments, wider public sector organisations and charities as listed in the Contract Notice for RM6225 - Audio Visual Technical Consultancy & Commissioning DPS. This RM6225 – Audio Visual Technical Consultancy & Commissioning DPS Agreement will be managed by CCS and any contract(s) awarded under this DPS Agreement will be managed by individual Customers. The intended duration period of the RM6225 DPS Agreement is for three years (36 months). In the event that the RM6225 DPS Agreement is terminated, CCS shall give the Supplier no less than three (3) Months written notice. CCS acknowledges that RM6225 DPS Agreement will not be terminated within the initial first two (2) months from the commencement date. CCS may extend the duration of this RM6225 DPS Agreement for any period or periods up to a maximum of one year (12 months) in total from the expiry of the Initial RM6225 DPS Agreement period by giving the Supplier no less than three (3) Months' written notice. Customers may enter into a contract with you for a period of their determining, up to a maximum of forty-eight (48) months, which may exceed the duration of the RM6225 DPS Agreement. Where the Contract Initial Period is less than forty-eight (48)] months a customer may elect to extend. The contract extension period cannot be more than twelve (12 months) and must not take the contract period beyond the forty-eight (48) months in total. The flexibility of the contracting period allows the customer to determine appropriate contracting timelines required in order that the supplier can meet the needs of the customer for large and complex projects.
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Customer Needs Statement. Crown Commercial Service (CCS) is seeking to establish a Dynamic Purchasing Agreement (DPS) for the provision of Spark: The Technology Innovation Marketplace for all UK central government departments, wider public sector organisations and charities as listed in the OJEU Contract Notice. This DPS Agreement will be managed by CCS and any contract(s) awarded under this DPS Agreement will be managed by individual Customers. The intended duration period of the DPS Agreement is for 3 years (36 months). In the event that the DPS Agreement is terminated, CCS shall give the Supplier no less than three (3) Months written notice. CCS acknowledges this DPS Agreement will not be terminated within the initial first three (3) months from the commencement date. CCS may extend the duration of this DPS Agreement for any period or periods up to a maximum of 1 year (12 months) in total from the expiry of the Initial RM6094 DPS Agreement period by giving the Supplier no less than three (3) Months' written notice. The flexibility of the contracting period allows the Customer to determine appropriate contracting timelines required in order that the Supplier can meet the needs of the Customer for all projects, including those which are large and complex.
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