Common use of Continual Improvement Clause in Contracts

Continual Improvement. Contractor shall conduct improvement planning across the Integrated Services to improve mission aligned IT service quality. Improvement planning will be based upon captured results from the process evaluation, service measurement, and quality assurance programs, as approved by Government. The Contractor shall establish and conduct the Continual Improvement (CIP) practice. The Contractor shall manage improvements to the Integrated Services and the performance of the Integrated Service Providers by continually measuring, reporting, and coordinating service results. This process will include the establishment and management of a Continual Improvement Registry (CIP Registry) for the execution of CIP functions. The Contractor shall identify and implement service provision improvements that provide performance or cost benefits to the Government. The Contractor shall elevate ideas for improvements that require Government evaluation and approval through appropriate Government approval authorities. Improvements may include tools, processes, or any other element of this support. The Contractor shall develop, monitor, and maintain a joint Service Improvement Plan (SIP) across the Integrated Service Providers to manage the delivery of CIP initiatives, as approved by EITS Governance. The Contractor shall prepare, continuously update, and adhere to a SIP. The SIP shall document how the Contractor will continuously improve performance of Contractor Services. At a minimum, the SIP must outline the procedures that the Contractor will use to ▇▇▇▇▇▇ enhancement of quality, timeliness, responsiveness, customer satisfaction, and demonstrable continuous, quality improvement. The SIP shall contain a customer satisfaction survey template and customer satisfaction assessment process. The template is subject to Government approval prior to implementation. The Contractor shall facilitate, on at least a quarterly basis, a review of Continual Improvement and the Service Improvement Plan with all Service Providers and Government within the EITS Governance Structure.

Continual Improvement. Contractor shall conduct improvement planning across the Integrated Services to improve mission aligned IT service quality. Improvement planning will be based upon captured results from the process evaluation, service measurement, and quality assurance programs, as approved by Government. The Contractor shall establish and conduct the Continual Improvement (CIP) practice. The Contractor shall manage improvements to the Integrated Services and the performance of the Integrated Service Providers by continually measuring, reporting, and coordinating service results. This process will include the establishment and management of a Continual Improvement Registry (CIP Registry) for the execution of CIP functions. The Contractor shall identify and implement service provision improvements that provide performance or cost benefits to the Government. The Contractor shall elevate ideas for improvements that require Government evaluation and approval through appropriate Government approval authorities. Improvements may include tools, processes, or any other element of this support. The Contractor shall develop, monitor, and maintain a joint Service Improvement Plan (SIP) across the Integrated Service Providers to manage the delivery of CIP initiatives, as approved by EITS Governance. The Contractor shall prepare, continuously update, and adhere to a SIP. The SIP shall document how the Contractor will continuously improve performance of Contractor Services. At a minimum, the SIP must outline the procedures that the Contractor will use to ▇▇▇▇▇▇ enhancement of quality, timeliness, responsiveness, customer satisfaction, and demonstrable continuous, quality improvement. The SIP shall contain a customer satisfaction survey template and customer satisfaction assessment process. The template is subject to Government approval prior to implementation. The Contractor shall facilitate, on at least a quarterly basis, a review of Continual Improvement and the Service Improvement Plan with all Service Providers and Government within the EITS Governance Structure.