Case Seventy Definition and Closure Policy Sample Clauses

Case Seventy Definition and Closure Policy. The parties will agree to perform a comparison of their case severity classifications within sixty days of the signing of this Agreement to ensure understanding and consistency of such classifications using the definitions below as the guideline. S1 EMERGENCY System or network is down and unusable as a result of a problem which causes fails, or results in severe intermittent operations with no Customer acceptable work-arounds, or the Customer states the problem has a critical impact on their operation. S2 SIGNIFICANT Impact System or network is up and will run, however, the problem exists with significant impact and which has difficult or no work-arounds causing substantial performance degradation, or prevents the Customer from using a critical feature of the product or the system. S3 LIMITED IMPACT System or network is up and running, but minor problems exist having limited impact. Customer can use the system or product with limitation or workarounds that are not critically impacting the overall operations. This could be a non-problematic information issue such as a documentation error as well. S4 RMA Logging a request for a Return Material Authorization. S5 ENHANCEMENT Required for a new product or feature. This is used by both the Customer Advocacy function and Marketing to prioritize future releases(includes documentation). S6 INFORMATIONAL Used for Customer Information Requests
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Related to Case Seventy Definition and Closure Policy

  • Amendments to Equity Definitions (i) Section 12.6(a)(ii) of the Equity Definitions is hereby amended by (1) deleting from the fourth line thereof the word “or” after the word “official” and inserting a comma therefor, and (2) deleting the semi-colon at the end of subsection (B) thereof and inserting the following words therefor “or (C) the occurrence of any of the events specified in Section 5(a)(vii)(1) through (9) of the ISDA Master Agreement with respect to that Issuer.”

  • Amendments to the Equity Definitions (A) Section 11.2(a) of the Equity Definitions is hereby amended by deleting the words “a diluting or concentrative” and replacing them with the words “an”; and adding the phrase “or Warrants” at the end of the sentence.

  • Key Definitions As used herein, the following terms shall have the following respective meanings:

  • Other Adjustments Pursuant to the Equity Definitions Notwithstanding anything to the contrary in this Confirmation, solely for the purpose of adjusting the Cap Price, the terms “Potential Adjustment Event,” “Merger Event,” and “Tender Offer” shall each have the meanings assigned to such term in the Equity Definitions (as amended by Section 10(i)(i)), and upon the occurrence of a Merger Date, the occurrence of a Tender Offer Date, or declaration by Counterparty of the terms of any Potential Adjustment Event, respectively, as such terms are defined in the Equity Definitions, the Calculation Agent shall determine in a commercially reasonable manner whether such occurrence or declaration, as applicable, has had a material economic effect on the Transactions and, if so, may, in its commercially reasonable discretion, adjust the Cap Price to preserve the fair value of the Options to Dealer; provided that in no event shall the Cap Price be less than the Strike Price; provided further that any adjustment to the Cap Price made pursuant to this Section 10(x) shall be made without duplication of any other adjustment hereunder (including, for the avoidance of doubt, adjustment made pursuant to the provisions opposite the captions “Method of Adjustment,” “Consequences of Merger Events / Tender Offers” and “Consequence of Announcement Events” in Section 3 above).

  • Purpose; Incorporation by Reference of Auction Procedures and Settlement Procedures (a) On each Auction Date, the provisions of the Auction Procedures will be followed by the Auction Agent for the purpose of determining the Applicable Rate for the of APS, for the next Dividend Period therefor. Each periodic operation of such procedures is hereinafter referred to as an "Auction."

  • UCC Definitions Unless otherwise defined herein or the context otherwise requires, terms for which meanings are provided in the UCC are used in this Security Agreement, including its preamble and recitals, with such meanings.

  • ARTICLE I DEFINITIONS 1 SECTION 1.01.

  • Effectiveness of Representations; Survival Each party is entitled to rely on the representations, warranties and agreements of each of the other parties and all such representation, warranties and agreement will be effective regardless of any investigation that any party has undertaken or failed to undertake. Unless otherwise stated in this Agreement, and except for instances of fraud, the representations, warranties and agreements will survive the Closing Date and continue in full force and effect until one (1) year after the Closing Date.

  • Certain Definitions For purposes of this Agreement, the following terms have the meanings indicated:

  • Certain Additional Defined Terms In addition to such terms as are defined in the opening paragraph of and the recitals to this Agreement and in Section 1.1, the following terms are used in this Agreement as defined in the Sections set forth opposite such terms: Defined Term Section Reference ------------ -----------------

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