Common use of ARTICLE GRIEVANCE PROCEDURE Clause in Contracts

ARTICLE GRIEVANCE PROCEDURE. For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to working conditions and the interpretation, application, ion or violation of the Agreement, including any questions as to whether a matter is arbitrable. It is understood and agreed that the may be assisted by Grievance Committee at all steps of the complaint or grievance procedure. It is understood and agreed that the may be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties that all complaints and grievances be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, it is understood that an employee has no grievance unless and until the matter is first discussed with the immediate supervisor. The employee may be accompanied by ▇▇▇▇▇▇▇ if so desires. If upon the completion of said discussion the matter is not resolved, it may be grieved and disposed of in the following manner. The employee must submit a written grievance to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement of the facts relied upon and indicate the relief sought, Such grievance must be submitted within ten (10) working days of the occurrence of the event which gave rise to the grievance and must be signed by the employee claiming to be aggrieved. A meeting be arranged to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing within ten (10) working days of the filing of the grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be arranged to discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writing.

ARTICLE GRIEVANCE PROCEDURE. For purposes the purpose of this Agreement, a grievance is defined as a difference arising either between a member of the bargaining unit and the Company or between the parties hereto relating to working conditions and the interpretation, application, ion administration or alleged violation of this Agreement. The grievance shall identify the Agreementnature of the grievance, including any questions as to whether a matter is arbitrable. It is understood the remedy sought and agreed state that the may Agreement has been violated and shall be assisted by Grievance Committee in the form attached as Schedule or such amended form as the Union shall determine and provide. During a disciplinary discussion, when formal discipline is imposed or at all steps any stage of the complaint formal grievance procedure an employee shall have the right, upon request, to the presence of ▇▇▇▇▇▇▇. In the case of suspension or grievance procedure. It is understood and agreed that discharge, the may be assisted by Company shall notify the representative at all steps employee of the grievance procedurehis right in advance. It is the mutual desire of the parties hereto that all complaints and grievances shall be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, possible and it is understood that an employee has no grievance unless and until he has first given his immediate supervisor the matter is first discussed with the immediate supervisoropportunity of adjusting his complaint. The employee may be accompanied by have the assistance of a union ▇▇▇▇▇▇▇ if so desires. If upon Such complaint shall be discussed with his immediate supervisor within five calendar days after the completion circumstances giving rise to it have occurred or ought reasonably to have come to the attention of said discussion the matter is not resolvedemployee. Failing settlement within the five (5) calendar days, it may be grieved and disposed of in the following mannersteps of the grievance procedure shall be followed within the time limits provided for otherwise the parties acknowledge that no matter The parties may mutually agree in writing to extend or waive these contractual time limits. The employee must shall submit a written grievance to the Supervisor. The grievance shall specify grievance, in writing on the Article or Articles of which a violation is alleged form, and contain a statement of the facts relied upon and indicate the relief sought, Such grievance must be submitted within ten (10) working days of the occurrence of the event which gave rise to the grievance and must be signed by him and a shop ▇▇▇▇▇▇▇ (or the employee claiming Business Agent) to be aggrieved. A meeting be arranged to discuss the grievancehis immediate supervisor within five (5) calendar days following his immediate supervisor's decision. The employee may be accompanied by committee membera union ▇▇▇▇▇▇▇. The member of Management to whom the grievance was submitted shall submit the answer immediate supervisor will deliver his decision in writing within ten (10) working three calendar days of following the filing of day on which the written grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be arranged to discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writing.was presented to

ARTICLE GRIEVANCE PROCEDURE. For purposes The Employer agrees that grievances shall be adjusted as as possible. Any employee shall have the right to have the assistance of a Union Representative(or Stewards) if he or she so desires. Any grievance or dispute relatingto the interpretation, applicationor alleged violation of this AgreementAgreement or the terms or conditions of employment as set forth herein, shall be dealt with in the following manner: STEP employee or employees having a grievance is defined as or complaint shall first discuss it with his or her supervisor within five (5) days after such grievance or complaint has arisen. The immediatesupervisor shall give an answer within fortyeight (48) hours from presentationof such grievance or complaint. STEP Failing settlement after Step the employee or the Chief ▇▇▇▇▇▇▇ shall, within five (5) days after the receipt of the answer at Step present the grievance inwriting to the Department Head who shall render a decision in writing within three (3) days presentationof such grievance or STEP Failing settlement under Step the matter shall, within five (5) days after the decision in Step be presented to the Hospital Administrator to be taken up betweenthe the Chief ▇▇▇▇▇▇▇ and the Hospital Administrator within three (3) days of the presentation of such grievance. At this meeting the Union Business Manager or his nominee may be present if required by either party. A decision must be rendered by the HospitalAdministratorwithin three (3) days from such meeting. STEP Failing settlement under Step of any difference arising between the parties relating to working conditions and Parties the interpretation, application, ion administration or alleged violation of the this Agreement, including any questions question as to whether a matter is arbitrable. It is understood and agreed that the , such difference may be assisted by Grievance Committee at all steps of the complaint or grievance procedure. It referred to Arbitration as provided in Article If Arbitration is understood and agreed that the may to be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties that all complaints and grievances invoked, a written request for Arbitration must be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting given to the grievance procedure below. Except where otherwise provided, it is understood that an employee has no grievance unless and until the matter is first discussed with the immediate supervisor. The employee may be accompanied by ▇▇▇▇▇▇▇ if so desires. If upon the completion of said discussion the matter is not resolved, it may be grieved and disposed of in the following manner. The employee must submit a written grievance to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement of the facts relied upon and indicate the relief sought, Such grievance must be submitted within ten (10) working days of the occurrence of the event which gave rise to the grievance and must be signed by the employee claiming to be aggrieved. A meeting be arranged to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing within ten (10) working days of the filing of the grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society Hospital Administrator within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be arranged to discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of after the grievance at Step No. or failure of the appropriate member of Management complaint has been dealt with in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writing.Step

ARTICLE GRIEVANCE PROCEDURE. For purposes the purpose of this Agreementagreement, a grievance is defined as a difference arising between the parties relating to working conditions and the interpretation, application, ion or 'administration or' alleged violation of the Agreement, this agreement including any questions question as to whether a matter is arbitrable. It is understood and agreed that the may be assisted by Grievance Committee at all steps of the complaint or grievance procedure. It is understood and agreed that the may be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties hereto that all complaints and grievances of employees shall be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, possible and it is understood that an employee has no grievance unless and until he has first given his immediate supervisor the matter is first opportunity of adjusting his complaint. If an employee has a complaint, such complaint shall be discussed with his immediate supervisor within ten calendar days after the circumstances giving rise to the complaint have originated or occurred. If the immediate supervisor is unable to adjust the complaint to their mutual satisfaction within five calendar days, the employee may proceed with days following the decision of the supervisor. The employee may be accompanied by Within five calendar days following decision of the immediate supervisor regarding complaint, the employee, with the assistance of a union ▇▇▇▇▇▇▇ if so desires. If upon the completion of said discussion the matter is not resolved▇, it may be grieved and disposed of in the following manner. The employee must submit a written grievance to the SupervisorProgram Manager. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement nature of the facts relied upon and indicate grievance, the relief remedy sought, Such grievance must and the provision of the agreement which are alleged to be submitted violated shall be set out in the dated, signed grievance. The Program Manager deliver a decision within ten (10) working nine calendar days of the occurrence receipt of the event which gave rise to the grievance and must be signed by the employee claiming to be aggrievedwritten grievance. A meeting be arranged The parties may, :hey so desire, meet to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing within ten (10) working days of the filing of the grievance at Step Noa time and place suitable to both parties. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A Such a meeting shall be arranged with the Grievance failing settlement. The next step in the procedure may be taken. of Human Resources (or his to discuss be discussed at a meeting between the (or his designate) and the calendar days of receipt of the grievance. The Department shall Either party may have five (5) days assistance from outside the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of at the grievance at Step No. or failure of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievanceif desired. The Director of Human Resources (or his designate) shall give his written disposition within five calendar the day of such meeting. Failing party may submit the matter to within calendar days after the reply at Step is given or should have five (5) working days from the date of receipt to render a decision. Such decision shall be in writingbeen given.

ARTICLE GRIEVANCE PROCEDURE. For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to working conditions and the interpretation, application, ion or violation of the Agreement, including any questions as to whether a matter is arbitrable. It is understood and agreed that the may be assisted by Grievance Committee at all steps of the complaint or grievance procedure. It is understood and agreed that the may be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties that all hereto to adjust disagreementsand complaints and grievances be adjusted relating to the application, administrationor alleged violations of this agreement as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to a Member of the grievance procedure below. Except where otherwise provided, it is understood that an employee Association has no grievance unless and until the matter is first discussed with immediate supervisorhas had an opportunityto adjust the immediate supervisorcomplaint. The employee employee’s immediate supervisor shall give a verbal reply within seven (7) working days followingthe presentation of the Complaint. No grievanceshall be considered which is not presented as a complaint within ten (10) days of the occurrence of the incident. settlement of the complaint as hereinbefore provided for, such matters may be accompanied by taken up as a grievance and an ▇▇▇▇▇▇▇ if so desires. If upon the completion of said discussion the matter is not resolved, it may effort shall be grieved and disposed of made to settle such dispute in the following manner. The employee must submit a written grievance to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement followingmanner: Failing resolution of the facts relied upon and indicate the relief sought, Such grievance must be submitted complaint within ten (10) working days of the occurrence of the event which gave rise supervisor’s reply to the complaint, an employee may submit the grievance and must be signed by to the employee claiming to be aggrieved. A meeting be arranged to discuss the grievanceSuperintendentof Staff Services or designate. The employee may be accompanied by committee member. The member Superintendent of Management to whom the grievance was submitted Staff Services or designate shall submit the answer in writing within have ten (10) working days of the filing from receipt of the grievance at Step Noin which to reply in writing. Failing settlement The through the Association, shall have ten (1 0) days receipt of the grievance at Step No. reply from the Superintendentof StaffServices or of the appropriate member of Management in Step No. designate to submit the reply within the prescribed period, the employee shall present grievance to Step 2; failure to do so will result in the grievance being deemed to be abandoned. Where the parties mutually agree, in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A writing, through their authorized representatives, a meeting shall be arranged held between the the Grievance Committee representative, and the Superintendentof Staff Services. If the Superintendent of Staff Servicesor respondent fails to discuss reply to a grievancewithin the grievance. The Department shall have five (5) days from designated time, the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to may submit the reply within grievanceto the prescribed period, subsequentstep in the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writingprocedure.

ARTICLE GRIEVANCE PROCEDURE. For purposes the purpose of this Agreement, a grievance is defined as a difference arising either between a member of the bargaining unit and the Employer or between the parties relating to working conditions and the interpretation, application, ion administration or alleged violation of the Agreement, this Agreement including any questions question as to whether a matter is arbitrable. It is understood and agreed that The grievance shall identify the may be assisted by Grievance Committee at all steps nature of the complaint grievance, the remedy sought, and should, where possible, specify the provisions of the Collective Agreement which are alleged to have been violated. At the time formal discipline is imposed or grievance procedure. It is understood and agreed that the may be assisted by the representative at all steps any stage of the grievance procedure, an employee shall have the right upon request, to the presence of a Union ▇▇▇▇▇▇▇. At the time formal discipline is imposed, or at any stage in the grievance procedure, an employee shall have the right, upon request, to the presence of a Union ▇▇▇▇▇▇▇. It is the responsibility of the supervisor to inform her of that right and of the names and phone numbers of the Stewards. If she desires, the employee will call a ▇▇▇▇▇▇▇ of her choice, and request her presence during the grievance meeting. She will then notify the supervisor of her selection. The supervisor will schedule a meeting at a mutually appropriate time. Following the suspension or discharge of an employee, the Employer will notify the Union in writing, within five days of the decision. Senior Care agrees to reimburse a ▇▇▇▇▇▇▇ in attendance at a grievance meeting at her regular hourly wages for the time spent at the meeting. It is the mutual desire of the parties hereto that all complaints and grievances of employees shall be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, possible and it is understood that an employee has no grievance unless and until she has first given her immediate supervisor the matter is first opportunity of adjusting her complaint. If an employee has a complaint, such complaint shall be discussed with her supervisor within five (5) calendar days after the circumstances giving rise to the complaint have originated or occurred. If the immediate supervisor is unable to adjust a complaint to their mutual satisfaction within five calendar days, the employee may proceed with the grievance procedure within five (5) calendar days following the decision of the immediate supervisor. The Any employee may be accompanied by is entitled, upon request, to have a Union ▇▇▇▇▇▇▇ if so desires. If upon present with her when meeting with the completion of said discussion the matter is not resolved, it may be grieved and disposed of in the following manner. The employee must submit a written grievance immediate supervisor to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement of the facts relied upon and indicate the relief sought, Such grievance must be submitted within ten (10) working days of the occurrence of the event which gave rise attempt to the grievance and must be signed by the employee claiming to be aggrieved. A meeting be arranged to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing within ten (10) working days of the filing of the grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be arranged to discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writingadjust her complaint.

ARTICLE GRIEVANCE PROCEDURE. For purposes of this Agreement, a grievance The parties recognize that it is defined as a difference arising between the parties relating to working conditions and the interpretation, application, ion or violation of the Agreement, including any questions as utmost importance to whether a matter is arbitrable. It is understood and agreed that the may be assisted by Grievance Committee at all steps of the complaint or grievance procedure. It is understood and agreed that the may be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties that all complaints and adjust grievances be adjusted as quickly as possible. It Grievances are defined to mean a claim concerning unjust discipline or discharge or any dispute arising out of the interpretation, application or administration of or compliance with the provisions of this agreement. Any grievance not carried to the next step, including arbitration by the aggrieved party within the time limits prescribed herein, or within such extensions as may have been agreed to in writing, shall automatically be settled on the basis of the last decision given on the grievance form. All grievances shall be filed within five (5) working days of the alleged violations to the agreement and no claim, including claim for back wages, whether for an employee or by the Union against the Company, shall be valid for any period prior to the date the claim was first filed in writing, unless the circumstances of the case made it impossible for the employee or the Union, as the case may be, to know that he or the Union had grounds for such claim prior to that date, in which case the claim shall be limited retroactively to a period of thirty (30) days prior to the date the claim was first filed in writing. Any complaint shall promptly be taken up orally by the employee and his immediate supervisor. If the complaint is understood that any not resolved at this point, the employee may present an complaint at any will be granted a reasonable period of time to immediate supervisor without resorting to discuss the grievance procedure below. Except where otherwise provided, it is understood that an employee has no grievance unless and until the matter is first discussed complaint with the immediate supervisorhis Committee person or ▇▇▇▇▇▇▇. The employee may be accompanied by request his Committee person or ▇▇▇▇▇▇▇ to be present at meetings related to performance and may request them in subsequent meetings concerning the same issue if so desires. If upon the completion of said discussion the matter is not resolved, it may be grieved and disposed of in the following manner. The employee must submit a written grievance writing to the Supervisorhead or designate on the form provided by the Company. The grievance Where possible, all grievances shall specify the Article or Articles of which a violation is alleged and contain a statement of the facts relied upon Agreement which are claimed to have been violated. The head or designate will date and indicate initial the relief sought, Such grievance must be submitted within ten (10) working days of the occurrence of the event which gave rise to the grievance and must be signed by the employee claiming to be aggrievedgrievance. A meeting time and date will be arranged to discuss the grievance. The employee may be accompanied set by committee member. The member of Management to whom mutual agreement within one working day and the grievance was submitted shall submit the answer will be taken up in writing an office within ten (10) two working days of the filing of the grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be arranged to discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writing.with:

ARTICLE GRIEVANCE PROCEDURE. The parties agree that it is important to resolve complaints and grievances as quickly as possible, as providedfor herein. For purposes the purpose of this Agreement, a grievance is defined as a difference arising between the parties relating to working conditions and the interpretation, application, ion administration or alleged violation of the Agreement, Agreement including any questions question as to whether a matter is arbitrable. It At the time formal discipline is understood and agreed that imposed, or at any stage of the grievance procedure, including the complaint stage, an employee is entitled to be represented by employee representative. In the case of suspension or discharge the Employershall notify the employee of this right in advance. The employee shall first discuss any individual complaint informally with manager at the first opportunity, but in any event, within seven (7) calendar days after the circumstances giving rise to the complaint have occurred or ought reasonablyto have come to the attention of the employee. After the discussion, the manager shall confirm response in writing within fourteen (14) calendar days. If the complaint is unresolved, a written grievance may be assisted by Grievance Committee at all steps submittedwithin seven (7) days of the complaint response of the Manager, dated and signed by the employee, to the Manager of the Service Delivery Centre. The parties will meet to discuss the grievance at a time and place suitable to all. The Manager of the Service Delivery Centre shall confirm decision in writing within fourteen (14) calendar days of the meeting. If the matter remains unresolved after Step the grievance may be submittedto the Vice President, Organization Development within seven (7) calendar days of the decision in Step A meeting will be arranged between the Vice President, Organization Development, or grievance proceduredesignate and the appropriate parties. It is understood and agreed that a staff representative of the provincial Ontario Nurses' Association and the may be assisted by present at the representative meeting and that the Employer may have such counsel and assistance as it may desire at all steps of the grievance procedure. It is the mutual desire of the parties that all complaints and grievances be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, it is understood that an employee has no grievance unless and until the matter is first discussed with the immediate supervisorsuch meeting. The employee may be accompanied by ▇▇▇▇▇▇▇ if so desires. If upon the completion of said discussion the matter is not resolvedVice President, it may be grieved and disposed of Organization Development or designate will confirm decision in the following manner. The employee must submit a written grievance to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement of the facts relied upon and indicate the relief sought, Such grievance must be submitted writing within ten fourteen (1014) working calendar days of the occurrence meeting. A copy of the event which gave rise second step grievance reply will be provided to the grievance and must be signed by the employee claiming to be aggrieved. A meeting be arranged to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing within ten (10) working days of the filing of the grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be arranged to discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be arranged to discuss the grievance. The Director of Human Resources shall have five (5) working days from the date of receipt to render a decision. Such decision shall be in writingLabour Relations Officer.