Common use of ARTICLE GRIEVANCE PROCEDURE Clause in Contracts

ARTICLE GRIEVANCE PROCEDURE. Within the Terms of this Agreement, a Grievance shall be defined as a difference arising between the Employee, the Union or both, and the Employer as to the interpretation, application, administration or the alleged violation of the provisions of this Agreement. All Grievances shall be in writing and all replies to all stages shall be in writing. Working days as referred to in this Article shall mean a day other than Saturday, Sunday, or a Specified Paid Holiday under Article One It is understood that an Employee has no Grievance until has first given Supervisor an opportunity to adjust Complaint. In discussing Complaint, the Employee may be accompanied by a Xxxxxxx. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from work, within ten working days from the date of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor within three (3) working days of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Procedure. It is to be understood that any decision reached at Stage One of the Grievance Procedure is without precedent or prejudice. The Employer acknowledgesthe right of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twenty

ARTICLE GRIEVANCE PROCEDURE. Within the Terms For purposes of this Agreement, a Grievance shall be grievance is defined as a difference arising between the Employee, the Union or both, parties relating to working conditions and the Employer as to the interpretation, application, administration ion or the alleged violation of the provisions Agreement, including any questions as to whether a matter is arbitrable. It is understood and agreed that the may be assisted by Grievance Committee at all steps of this Agreementthe complaint or grievance procedure. All Grievances It is understood and agreed that the may be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties that all complaints and grievances be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, it is understood that an employee has no grievance unless and until the matter is first discussed with the immediate supervisor. The employee may be accompanied by xxxxxxx if so desires. If upon the completion of said discussion the matter is not resolved, it may be grieved and disposed of in the following manner. The employee must submit a written grievance to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and contain a statement of the facts relied upon and indicate the relief sought, Such grievance must be submitted within ten (10) working days of the occurrence of the event which gave rise to the grievance and must be signed by the employee claiming to be aggrieved. A meeting be arranged to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing within ten (10) working days of the filing of the grievance at Step No. Failing settlement of the grievance at Step No. or of the appropriate member of Management in Step No. to submit the reply within the prescribed period, the employee shall present the grievance in writing to the Department of the Society within five (5) working days from the time the reply is received or should have been received in Step No. A meeting shall be in writing and all replies arranged to all stages discuss the grievance. The Department shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Working days as referred Step Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to in this Article shall mean a day other than Saturday, Sunday, or a Specified Paid Holiday under Article One It is understood that an Employee has no Grievance until has first given Supervisor an opportunity to adjust Complaint. In discussing Complaintsubmit the reply within the prescribed period, the Employee may employee shall present the grievance in writing to the Director of Human Resources within five (5) working days from the time the reply is received or should have been received in Step A meeting shall be accompanied by a Xxxxxxxarranged to discuss the grievance. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from work, within ten The Director of Human Resources shall have five (5) working days from the date of the alleged violation, receipt to render a Xxxxxxx upon request by the Employee, may represent this Employee on the matterdecision. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor within three (3) working days of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Procedure. It is to be understood that any Such decision reached at Stage One of the Grievance Procedure is without precedent or prejudice. The Employer acknowledgesthe right of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentyin writing.

ARTICLE GRIEVANCE PROCEDURE. Within the Terms of this AgreementWhen an employee has a complaint, a Grievance it shall be defined as a difference arising taken up between the Employee, the Union or both, aggrieved employee and the Employer as to the interpretationxxxxxxx. The xxxxxxx shall render his decision within two (2) working days. Failing a satisfactory settlement, application, administration or the alleged violation of the provisions of this Agreementthen: Step No. All Grievances shall The grievance will be presented in writing and all replies to all stages shall will be in writingtaken up between the Xxxxxxx and the Plant Manager. Working days as referred to in this Article shall mean a day other than Saturday, SundayThe aggrieved may be present if he so desires, or at the request of either party. The Plant Manager shall render his decision in writing within two (2) working days. Failing a Specified Paid Holiday under Article One It is understood that an Employee has no Grievance until has first given Supervisor an opportunity to adjust Complaintsatisfactory settlement, then, Step No. In discussing Complaint, the Employee The matter may be accompanied by a Xxxxxxx. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from worktaken up, within ten seven (7) full working days from days, between the date Union Committee and the Plant Manager. The aggrieved may be present if he desires, or at the request of either party. A representative of the alleged violationUnion may be present at this step, a Xxxxxxx upon at the request by the Employee, may represent this Employee on the matterof either party. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor The Plant Manager shall render his decision in writing within three (3) working days days. Step No. Failing satisfactory settlement at Step No. the grievance may be submitted to arbitration. If arbitration is not evoked within a period of ten (10) working days, the grievance will be considered to have been settled or abandoned. Any difference arising directly between the Union and the Company relating to violations, interpretations and applications of the lodging Agreement shall be processed under the provisions of the Complaint, this Article and shall then commence be initiated at Stage Two of the Grievance Procedure. It is to be understood that any decision reached at Stage One of the Grievance Procedure is without precedent or prejudiceStep No. The Employer acknowledgesthe Company recognizes the right of the Union to appoint or otherwise select a Union Grievance from the membership grieve on behalf of individual employees. At any stage of the Outside Service grievance procedure, including arbitration, the conferring parties may have the assistance of the employee or employees concerned and Maintenance Bargaining Unitany necessary witnesses, who and all reasonable arrangements will be made to permit the conferring parties to have access to the plant to view disputed operations and to confer with the necessary witnesses. Any and all time limits fixed by this Article may, at any time, be extended by written agreement between the Company and the Union. All decisions arrived at between the Company and the representatives of the Union shall be Employees final and binding upon the Company, the Union, and the employee or employees concerned. When either party requests that any matter be submitted to arbitration, as herein before provided, it shall make such requests in writing, addressed to the other party to this Agreement. At the same time, the party requesting arbitration shall notify the Minister if Labour for the Province of Ontario, and request him to appoint a sole Arbitrator for the stated grievance. No person may be appointed as an arbitrator who has been involved in an attempt to negotiate or settle the grievance. No matter may be submitted to arbitration, which has not been carried through all previous stages of the Employergrievance procedure. The Members Each of such a Committee the parties hereto shall be communicated to share the Employer by and it's Local The aggrieved expenses of the Arbitrator appointed. In determining any discharge or any other disciplinary grievance, the Arbitrator shall submit have the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentyauthority to:

ARTICLE GRIEVANCE PROCEDURE. Within There shall be an xxxxxxx effort on the Terms part of both parties to this Agreement, a Grievance shall be defined as a difference to settle promptly through the procedure set out herein, any complaints, grievances, or disputes arising between the Employee, the Union or both, and the Employer as to the interpretation, application, application or administration or the alleged violation of the provisions of this Agreement. All Grievances shall grievances to be in writing and all replies to all stages dealt with under Step Two below shall be in writing, on a form supplied by the Union and signed by the employee having such grievance. Working days as referred Written grievances, to be valid shall set out the nature of the grievance, the Article or Articles of the agreement alleged to have been violated and the nature of the remedy sought and shall not be subject to change at later steps except by mutual agreement in this Article shall mean a day other than writing with the Employer, or in the case of remedy, by an Arbitration Board. In determining the time which is allowed in the various steps Saturday, SundaySunday and Statutory Holidays shall be excluded and any time limits may be extended by mutual agreement in writing. Including Article If advantage of the provisions of Article and hereof is not taken within the time limits specified therein or as extended in writing as set out above, or the grievance shall be deemed to have been abandoned and may not be re-opened. The Employer shall designate and name the official to whom a Specified Paid Holiday under Article One written grievance is submitted as Step It is understood and agreed that an Employee employee does not have a grievance until he has no Grievance until has first discussed the matter with his xxxxxxx or other supervisory personnel acting in this capacity and given Supervisor him an opportunity of dealing with the complaint. His decision shall be made known to adjust Complaintsaid employee within forty-eight (48) hours. In discussing ComplaintGrievances properly arising under this Agreement shall be adjusted and settled as follows: Article continued STEP Within ten (10) days after the circumstances giving rise to the grievance occurred or originated, the Employee may be accompanied aggrieved employee, with or without a Union Representative, shall present his grievance orally or in writing to the Official of the Employer named by a Xxxxxxxthe Employer to handle grievances at this step. If the Employee with the Complaint is unable a settlement satisfactory to present concern to Supervisor, due to approved absences from work, within ten working days from the date of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor within three (3) working days of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Procedure. It is to be understood that any decision reached at Stage One of the Grievance Procedure is without precedent or prejudice. The Employer acknowledgesthe right of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance employee concerned is not reached within five (5) full working days, a grievance may then proceed, provided that no more than twentybe presented as indicated in Step at any time within five (5) full working days thereafter.

ARTICLE GRIEVANCE PROCEDURE. Within the Terms For purposes of this Agreement, a Grievance shall be grievance is defined as a difference arising between the Employee, the Union or both, parties relating to conditions and the Employer as to the interpretation, application, administration or the alleged violation of the provisions Agreement, including any questions as to whether a matter is arbitrable. It is understood and agreed that the may be assisted by Grievance Committee at all steps of this Agreementthe complaint or grievance procedure. All Grievances It is understood and agreed that the may be assisted by the representative at all steps of the grievance procedure. It is the mutual desire of the parties that all complaints and grievances be adjusted as quickly as possible. It is understood that any employee may present an complaint at any time to immediate supervisor without resorting to the grievance procedure below. Except where otherwise provided, it is understood that an employee has no grievance unless and until the matter is first discussed with the employee’s immediate supervisor. The employee may be accompanied by xxxxxxx if so desires. If upon the completion of said discussion the matter is not resolved, it may be grieved and disposed of the manner. The employee must submit a written grievance to the Supervisor. The grievance shall specify the Article or Articles of which a violation is alleged and shall contain a statement of the facts relied upon and indicate the relief sought. Such grievance must be submitted within ten (10) days of the occurrence of the event which gave rise to the grievance and must be signed by the employee to be aggrieved. A shall be arranged to discuss the grievance. The employee may be accompanied by committee member. The member of Management to whom the grievance was submitted shall submit the answer in writing and all replies within ten (10) days of the filing of the grievance at Step Failing settlement of the grievance at Step No. or failure of the appropriate member of Management in Step No. to all stages submit the reply within the prescribed the employee shall present the grievance in to the Department Director of the Society within five (5) days the time the reply is received or should have been received in Step No. A shall be arranged to discuss the grievance. The Department Director shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Working days as referred Step Failing settlement of the grievance at Step No. or failure of the appropriate member of Management Step No. to in this Article shall mean a day other than Saturday, Sunday, or a Specified Paid Holiday under Article One It is understood that an Employee has no Grievance until has first given Supervisor an opportunity to adjust Complaint. In discussing Complaintsubmit the reply the prescribed period, the Employee may employee shall present the grievance in to the Director of Human Resources within five (5) days from the time the reply is received or should have been received in Step No. A meeting shall be accompanied by a Xxxxxxxarranged to discuss the grievance. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from work, within ten working The Director of Resources shall have five (5) days from the date of receipt to render a decision. Such decision shall be in writing. Where it appears that two (2) or more employees have the alleged violationsame grievance, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor within three (3) working days of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Procedure. It is to be understood that any decision reached at Stage One of the Grievance Procedure is without precedent or prejudice. The Employer acknowledgesthe right of the Union shall process the grievances as one grievance subject to appoint or otherwise select a Union Grievance from all applicable provisions under the membership of the Outside Service and Maintenance Bargaining Unit, who shall be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentygrievance procedure.

ARTICLE GRIEVANCE PROCEDURE. Within It is the Terms mutual desire of this Agreementthe parties hereto that complaints of the employees shall be adjusted as quickly as possible without stoppage of work, a Grievance and it is understood that an employee may present an oral complaint at any time, without recourse to the grievance procedure herein. A grievance shall be defined as a difference arising between Complaint regarding the Employeemeaning, the Union or both, and the Employer as to the interpretation, application, administration application or the alleged violation of the provisions of this Agreement. All Grievances shall be in writing and all replies to all stages shall be in writing. Working days as referred to in this Article shall mean a day other than Saturday, Sunday, or in the case of an employee who has acquired seniority under this Agreement, a Specified Paid Holiday under Article One complaint that he has been discharged or disciplined without cause. It is understood that an Employee employee has no Grievance grievance until he has first given Supervisor his immediate supervisor an opportunity to adjust Complainthis complaint. STEP If an employee has a complaint, he shall discuss it with his immediate supervisor. In discussing Complaintorder to be considered a grievance, such discussion must take place within two (2) working days the Employee may be accompanied by a Xxxxxxxcircumstances giving rise to the complaint first occurred or originated or the employee reasonably ought to have known of the circumstances. The immediate supervisor shall communicate his reply to the complaint with two (2) working days. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from work, within ten working days from the date of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which such complaint is not settled to the satisfaction of the employee concerned, the complainant may file a written grievance in the following manner and sequence. STEP The employee shall with the assistance of a xxxxxxx submit a signed, dated written statement of such grievance (on a form supplied by Supervisor the Union) to the Superintendent or his designate within two (2) working days he has received the reply of the immediate supervisor. The nature of the grievance, the Article of the Agreement that has been violated, misapplied or misinterpreted, and the relief or remedy sought shall be clearly set out in the grievance. The wording of the grievance presented at this step may be changed or amended for the purpose of clarification at any time up to and including Step but not thereafter. The Superintendent or his designate, as the case may be, will hold a meeting within three (3) working days, or such other time as may be agreed by the parties, with the and the xxxxxxx, to discuss the grievance and shall deliver his decision in writing within two (2) working days following the meeting. Failing settlement, then: STEP3 Within three (3) working days following the decision under Step No. the written grievance will be forwarded to the Human Resources Manager or his designate who will hold a meeting within five (5) working days, or such other time as may be agreed by the parties, with the and the grievance committee, to discuss the grievance. It is understood that a staff representative of the Union may also be present at the meeting, at the request of either party. The Human Resources Manager or his designate will give his decision in writing within three (3) working days the date of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Proceduremeeting. It is to be expressly understood that any decision reached at Stage One an employee who has a complaint or a grievance shall follow the procedures as outlined in this Article and pending the investigation and determination of the Grievance Procedure is without precedent validity of such claim shall continue to perform the duties assigned to him by management (unless he has been suspended or prejudice. The Employer acknowledgesthe right discharged), providing such duties do not jeopardize the life, health or safety of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall employee. Disciplinary suspensions will be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentyadministered within six (6) weeks.

ARTICLE GRIEVANCE PROCEDURE. Within It is the Terms mutual desire of this Agreementthe parties hereto that complaints of the employees shall be adjusted as quickly as possible without stoppage of work, a Grievance and it is understood that an employee may present an oral complaint at any time, without recourse to the grievance procedure herein. A grievance shall be defined as a difference arising between complaint regarding the Employeemeaning, the Union or both, and the Employer as to the interpretation, application, administration application or the alleged violation of the provisions of this Agreement. All Grievances shall be in writing and all replies to all stages shall be in writing. Working days as referred to in this Article shall mean a day other than Saturday, Sunday, or in the case of an employee who has acquired seniority under this Agreement, a Specified Paid Holiday under Article One complaint that he has been discharged or disciplined without cause, It is understood that an Employee employee has no Grievance grievance until he has first given Supervisor his immediate supervisor an opportunity to adjust Complainthis complaint. STEP If an employee has a complaint, he shall discuss it with his immediate supervisor. In discussing Complaintorder to be considered a grievance, such discussion must take place within two (2) working days the Employee may be accompanied by a Xxxxxxxcircumstances giving rise to the complaint first occurred or originated or the employee reasonably ought to have known of the circumstances. The immediate supervisor shall communicate his reply to the complaint with two (2) days. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from work, within ten working days from the date of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which such is not settled to the satisfaction of the employee concerned, the complainant may file a grievance in the following manner and sequence. STEP The employee shall with the assistance of a xxxxxxx submit a signed, dated written statement of such grievance (on a form supplied by Supervisor the Union) to the Superintendent or his designate within two (2) days after he has received the reply of the immediate supervisor. The nature of the grievance, the Article of the Agreement that has been violated, misapplied or misinterpreted, in the case of “group grievances” where there is more than one (1) the name of each and the relief or remedy sought shall be clearly set out in the grievance. A grievance which fails to set out this information will not be processed or considered beyond this step. The wording of the grievance presented at this step may be changed or amended for the purpose of clarification at any time up to and including Step but not thereafter. The Superintendent or his designate, as the case may be, will hold a meeting within three (3) working days, or such other time as may be agreed by the patties, with the and the xxxxxxx, to discuss the grievance and shall deliver his decision in writing within two (2) days following the meeting. Failing settlement, then: STEP3 Within three (3) working days following the decision under Step No. the grievance will be forwarded to the Human Resources Manager or his designate who will hold a meeting within days, or such other time as may be agreed by the parties, with the and the grievance committee, to discuss the grievance. It is understood that a staff representative of the Union may also be present at the meeting, at the request of either party, The Human Resources Manager or his designate will give his decision in writing within three (3) working days the date of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Proceduremeeting. It is to be expressly understood that any decision reached at Stage One an employee who has a complaint or a grievance shall follow the procedures as outlined in this Article and pending the investigation and determination of the Grievance Procedure is without precedent validity of such claim shall continue to perform the duties assigned to him by management (unless he has been suspended or prejudice. The Employer acknowledgesthe right discharged), providing such duties do not jeopardize the life, health or safety of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall employee. Disciplinary suspensions will be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentyadministered within four (4) weeks.

ARTICLE GRIEVANCE PROCEDURE. Within The parties agree that discussions should occur between employees, Union Representatives and Employer representatives when problems or differences arise in an attempt to resolve problems or differences prior to the Terms submission of a formal grievance. In this Agreementgrievance procedure, if the or Union fails to meet a Grievance time limit, the grievance will be considered as being abandoned, unless the parties have mutually agreed, in writing, to extend the time limits. If the Employer fails to meet a time limit, the or Union, at their option, may either advance the grievance to the next step or await the Employer's response, in which case no time limit shall be defined as a difference arising between the Employee, run against the Union or both, until they have received the Employer's response. and the Union shall have the right to request a meeting with Management on any grievance. Such a request will not be unreasonably denied. attending grievance related meetings will be granted leave with pay. At the request of the a Union representative will also be invited to attend and will be granted leave with pay. The or Union may, by written notice to the Employer, withdraw their grievance at any stage of the grievance procedure. The Employer as shall designate a representative at each level in the grievance procedure and shall inform each employee of the name and title of the person so designated. This information shall be communicated to employees by means of notices posted by the in places where such notices are most likely to come to the attention of the employees to whom this grievance procedure applies. Any dispute concerning the interpretation, application, administration or the alleged violation of the provisions of this Agreement. All Grievances Agreement shall be considered a grievance and shall be processed in the following manner: Step One Within ten working days of the day on which the or Union is notified orally or in writing or on which the or Union first becomes aware of the action or circumstances giving rise to the grievance, the or Union shall submit a grievance to the Employer representative designated as Step One in the grievance procedure. The grievance shall be presented in writing and all replies signed by the and/or the Union Representative and shall contain: the details of the grievance the of the Agreement considered violated. the corrective action requested. Within ten working days of the receipt of the grievance, the Employer representative shall provide a written response to all stages the and the Union Representative, or to the Union Representative in the case of a Union originated grievance. Step Two If the grievance is not satisfactorily resolved at Step One, Step Two in the grievance procedure shall be initiated by the or Union, by notice in writing. Working days writing to the Employer's representative designated as referred to Step Two in this Article shall mean a day other than Saturday, Sunday, or a Specified Paid Holiday under Article One It is understood that an Employee has no Grievance until has first given Supervisor an opportunity to adjust Complaint. In discussing Complaint, the Employee may be accompanied by a Xxxxxxx. If the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from workgrievance process, within ten working days from the date after receipt of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matterEmployer's response to Step One. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor within three (3) Within ten working days of the lodging receipt of the Complaintgrievance, the Employer representative shall provide a written response to the and the Union Representative, or to the Union Representative in the case of a Union originated grievance. Step Three If the grievance is not satisfactorily resolved at Step Two, the grievance may be referred to arbitration, by the Union, by notice in writing to the Employer's representative designated as Step Two in the grievance process, within twenty days after receipt of the Employer's response to Step Two. Written notice of referral of a grievance to arbitration, given. as required by the above grievance procedure, shall then commence at Stage Two include a name or list of names, and business phone of the Grievance Procedureperson or persons the Union willing to accept as the single arbitrator. It is to be understood that any decision reached at Stage One The Employer, if it accepts the person or one of the Grievance Procedure persons suggested to act as arbitrator, shall within seven calendar days, the Union accordingly and the grievance shall be submitted to that arbitrator, or if it does not accept any of the persons suggested by the Union, shall within seven calendar days notify the Union accordingly and send the name or a list of names of the person or persons it is without precedent or prejudicewilling to accept as the single arbitrator. If the parties are unable to agree on a person to act as a single arbitrator, the parties agree to refer the grievance to an arbitration board. When the parties are unable to agree on a person to act as a single arbitrator, the Union shall provide the name, address and business phone number of the Union’s appointed member of the arbitration board. The Employer acknowledgesthe right shall, within seven calendar days, advise the Union of the Union to appoint or otherwise select a Union Grievance from the membership name, address and business phone number of its appointed member of the Outside Service and Maintenance Bargaining Unitarbitration board. The two appointees shall, within seven calendar days of the appointment of the second member appoint a third person who shall be Employees chair. If the appointees fail to agree upon a chair within the time limit (or such longer period as may be mutually agreed), then the Minister of Labour may be requested by either party to appoint a person to act as chair. The arbitrator or arbitration board shall hear and determine the matter and shall issue a decision which shall be final and binding upon both parties and upon any employee affected by it. The arbitrator or arbitration board shall not make any decision inconsistent with the provisions of this Agreement or make any decisions which would alter, modify, amend, add to or subtract from any part of the EmployerAgreement. The Members of such a Committee arbitrator or arbitration board shall be communicated to have all the Employer powers vested in it by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance CommitteeCanada Labour Code. The Union Grievance Committee parties shall determine if share equally the Grievance is justified and whether both costs of the Union and chair of the aggrieved wish to proceed to Stage Twoarbitration board or the single arbitrator. The Grievance may then proceed, provided that no more than twentySECTION EMPLOYEE STATUS

ARTICLE GRIEVANCE PROCEDURE. Within It is the Terms mutual desire of this Agreementthe parties hereto that complaints of the employees shall be adjusted as quickly as possible without stoppage of work, a Grievance and it is understood that an employee may present an oral complaint at any time, without recourse to the grievance procedure herein. A grievance shall be defined as a difference arising between complaint regarding the Employeemeaning, the Union or both, and the Employer as to the interpretation, application, administration application or the alleged violation of the provisions of this Agreement. All Grievances shall be in writing and all replies to all stages shall be in writing. Working days as referred to in this Article shall mean a day other than Saturday, Sunday, or in the case of an employee who has acquired seniority under this Agreement, a Specified Paid Holiday under Article One complaint that he has been discharged or disciplined without cause. It is understood that an Employee employee has no Grievance grievance until he has first given Supervisor his immediate supervisor an opportunity to adjust Complainthis complaint. STEP If an employee has a complaint, he shall discuss it with his immediate supervisor. In discussing Complaintorder to be considered a grievance, such discussion must take place within two (2) working days after the circumstances giving rise to the complaint first occurred or originated or the employee reasonably ought to have known of the circumstances. The immediate supervisor shall communicate his reply to the complaint with two (2) working days. If such complaint is not settled to the satisfaction of the employee concerned, the Employee complainant may file a written grievance in the following manner and sequence. STEP The employee shall with the assistance of a xxxxxxx submit a signed, dated written statement of such grievance (on a form supplied by the Union) to the Superintendent or his designate within two (2) working days after he has received the reply of the immediate supervisor. The nature of the grievance, the Article of the Agreement that has been violated, misapplied or misinterpreted, in the case of “group grievances” where there is more than one (1) the name of each and the relief or remedy sought shall be clearly set out in the grievance. A grievance which to set out this information will not be processed or considered beyond this step. The wording of the grievance presented at this step may be accompanied changed or amended for the purpose of clarification at any time up to and including Step but not thereafter. The Superintendent or his designate, as the case may be, will hold a meeting within three (3) days, or such other time as may be agreed by a Xxxxxxx. If the Employee parties, with the Complaint and the xxxxxxx, to discuss the grievance and shall deliver his decision in writing within two (2) working days following the meeting. Failing settlement, then: STEP3 Within three (3) working days following the decision under Step No. the written grievance will be forwarded to the Human Resources Manager or his designate who will hold a meeting within five (5) working days, or such other time as may be agreed by the parties, with the and the grievance committee, to discuss the grievance. It is unable to understood that a staff representative of the Union may also be present concern to Supervisorat the meeting, due to approved absences from work, at the request of either party. The Human Resources Manager or his designate will give his decision in writing within ten three (3) working days from the date of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided that the Employee is absent from work on the date of Complaint presentation. Any Employee's Complaint which is not settled by Supervisor within three (3) working days of the lodging of the Complaint, shall then commence at Stage Two of the Grievance Proceduremeeting. It is to be expressly understood that any decision reached at Stage One an employee who has a complaint or a grievance shall follow the procedures as outlined in this Article and pending the investigation and determination of the Grievance Procedure is without precedent validity of such claim shall continue to perform the duties assigned to him by management (unless he has been suspended or prejudice. The Employer acknowledgesthe right discharged), providing such duties do not jeopardize the life, health or safety of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall employee. Disciplinary suspensions will be Employees of the Employer. The Members of such a Committee shall be communicated to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentyadministered within four (4) weeks.

ARTICLE GRIEVANCE PROCEDURE. Within The parties agree that it is important to resolve complaints and grievances as quickly as possible, as providedfor herein. For the Terms purpose of this Agreement, a Grievance shall be grievance is defined as a difference arising between the Employee, the Union or both, and the Employer as parties relating to the interpretation, application, administration or the alleged violation of the provisions Agreement including any question as to whether a matter is arbitrable. At the time formal discipline is imposed, or at any stage of the grievance procedure, including the complaint stage, an employee is entitled to be represented by employee representative. In the case of suspension or discharge the Employershall notify the employee of this Agreementright in advance. All Grievances The employee shall be first discuss any individual complaint informally with manager at the first opportunity, but in any event, within seven (7) calendar days after the circumstances giving rise to the complaint have occurred or ought reasonablyto have come to the attention of the employee. After the discussion, the manager shall confirm response in writing within fourteen (14) calendar days. If the complaint is unresolved, a written grievance may be submittedwithin seven (7) days of the response of the Manager, dated and all replies signed by the employee, to all stages the Manager of the Service Delivery Centre. The parties will meet to discuss the grievance at a time and place suitable to all. The Manager of the Service Delivery Centre shall confirm decision in writing within fourteen (14) calendar days of the meeting. If the matter remains unresolved after Step the grievance may be submittedto the Vice President, Organization Development within seven (7) calendar days of the decision in writing. Working days as referred to in this Article shall mean a day other than SaturdayStep A meeting will be arranged between the Vice President, SundayOrganization Development, or a Specified Paid Holiday under Article One designate and the appropriate parties. It is understood and agreed that an Employee has no Grievance until has first given Supervisor an opportunity to adjust Complaint. In discussing Complaint, a staff representative of the Employee provincial Ontario Nurses' Association and the may be accompanied by a Xxxxxxx. If present at the Employee with the Complaint is unable to present concern to Supervisor, due to approved absences from work, within ten working days from the date of the alleged violation, a Xxxxxxx upon request by the Employee, may represent this Employee on the matter. provided meeting and that the Employee is absent from work on the date of Complaint presentationEmployer may have such counsel and assistance as it may desire at such meeting. Any Employee's Complaint which is not settled by Supervisor The Vice President, Organization Development or designate will confirm decision in writing within three fourteen (314) working calendar days of the lodging meeting. A copy of the Complaint, shall then commence at Stage Two of the Grievance Procedure. It is to second step grievance reply will be understood that any decision reached at Stage One of the Grievance Procedure is without precedent or prejudice. The Employer acknowledgesthe right of the Union to appoint or otherwise select a Union Grievance from the membership of the Outside Service and Maintenance Bargaining Unit, who shall be Employees of the Employer. The Members of such a Committee shall be communicated provided to the Employer by and it's Local The aggrieved shall submit the written Grievance to a member of Page the Union Grievance Committee. The Union Grievance Committee shall determine if the Grievance is justified and whether both the Union and the aggrieved wish to proceed to Stage Two. The Grievance may then proceed, provided that no more than twentyLabour Relations Officer.