Examples of Offered Calls in a sentence
Call Center equipment must have extensive tracking and reporting capabilities including Calls Offered, Calls Answered, Calls Abandoned, Average Speed of Answer, Average Talk Time, Call Reason, Call Resolution and Call Monitoring.
Components of this report include Calls to IVR, Calls Offered, Calls Answered, Calls Abandoned, Average Handle Time, Average Speed of Answer, and Quality Performance, to name a few; • Disposition reporting allows us to see the types of customer calls received while also providing insight into handling times per type of call.
Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate33.
F = First Attempt O = Offered Calls HeldTrunkC = Carried Traffic B = Blocking Factor Calls Cleared Calls Delayed Lost calls cleared (LCC)—Give up on a busy signal.
Maintain a rate of answering Offered Calls (as defined in the Annex to the Provisional Order) for which no more than 5% of Offered Calls (as defined in the Annex to the Provisional Order) are abandoned by Domestic Customers.4.40.
Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate35.
Graphic Display of Calls Offered, Calls Handled and Abandon Rate by Queue32.
Reporting: Call stat statistics – Daily and weekly to include but not limited to Offered Calls, Calls Answered, Median Wait, Average Wait, Abandon %, Median Abandon wait, Average Abandon wait Inter-company CommunicationsOpen communication between Bidder and BrightRidge will be required to ensure project success.
E.g. Available lines and queues; AHT; Calls Offered; Calls Answered; PCA, and digital transactions.
MCDOT and the Planning Board acknowledge that the Applicant cannot fulfill, and will not be expected to fulfill, any obligations hereunder that involve using, distributing, or displaying any materials that are to be provided by the MCDOT unless and until such materials are, in fact, provided by MCDOT.