Offered Calls definition

Offered Calls means all the attempts callers make to reach the call center.
Sample 1Sample 2Sample 3
Offered Calls means the total number of Calls presented to the ACD system. It does not include Calls that are terminated before they reach the ACD.
Sample 1Sample 2
Offered Calls means the total of number of calls received between 09:00 and 17:30 Monday to Friday and 09:00 and 13:00 on Saturday during the week prior to each relevant reporting deadline specified in this Provisional Order.
Sample 1Sample 2Sample 3

Examples of Offered Calls in a sentence

  • Call Center equipment must have extensive tracking and reporting capabilities including Calls Offered, Calls Answered, Calls Abandoned, Average Speed of Answer, Average Talk Time, Call Reason, Call Resolution and Call Monitoring.

  • Components of this report include Calls to IVR, Calls Offered, Calls Answered, Calls Abandoned, Average Handle Time, Average Speed of Answer, and Quality Performance, to name a few; • Disposition reporting allows us to see the types of customer calls received while also providing insight into handling times per type of call.

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate33.

  • F = First Attempt O = Offered Calls HeldTrunkC = Carried Traffic B = Blocking Factor Calls Cleared Calls Delayed Lost calls cleared (LCC)—Give up on a busy signal.

  • Maintain a rate of answering Offered Calls (as defined in the Annex to the Provisional Order) for which no more than 5% of Offered Calls (as defined in the Annex to the Provisional Order) are abandoned by Domestic Customers.4.40.

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate35.

  • Graphic Display of Calls Offered, Calls Handled and Abandon Rate by Queue32.

  • Reporting: Call stat statistics – Daily and weekly to include but not limited to Offered Calls, Calls Answered, Median Wait, Average Wait, Abandon %, Median Abandon wait, Average Abandon wait Inter-company CommunicationsOpen communication between Bidder and BrightRidge will be required to ensure project success.

  • E.g. Available lines and queues; AHT; Calls Offered; Calls Answered; PCA, and digital transactions.

  • MCDOT and the Planning Board acknowledge that the Applicant cannot fulfill, and will not be expected to fulfill, any obligations hereunder that involve using, distributing, or displaying any materials that are to be provided by the MCDOT unless and until such materials are, in fact, provided by MCDOT.


More Definitions of Offered Calls

Offered Calls means total Calls presented to the ACD and does not include Calls that terminate prior to reaching the ACD. This is also the sum of total Handled Calls and Abandoned Calls.
Sample 1Sample 2

Related to Offered Calls

  • Offered Amount has the meaning set forth in Section 2.05(a)(v)(D)(1).

  • Offered Shares has the meaning set forth in Section 3.02(a).

  • Offered Units shall have the meaning set forth in Section 11.1 hereof.

  • Offered Certificates As specified in the Preliminary Statement.

  • Offered Loans has the meaning specified in Section 2.05(d)(iii).

  • Offered Notes The Class A-1 Notes, the Class A-2 Notes, the Class A-3 Notes, the Class A-4 Notes, the Class B Notes, the Class C Notes and the Class D Notes.

  • Proposed Transfer Notice means written notice from a Key Holder setting forth the terms and conditions of a Proposed Key Holder Transfer.

  • Offeror means a Person who has announced a current intention to make or is making a Take-over Bid.

  • Offered Interests has the meaning set forth in Section 8.5(a).

  • Offered Discount has the meaning set forth in Section 2.05(a)(v)(D)(1).

  • Firm Shares has the meaning given to it in the first paragraph of this Agreement;

  • Quotes Flow means the stream of Quotes in the Platform for each CFD.

  • Offer Shares means the Hong Kong Offer Shares and the International Offer Shares being offered at the Offer Price under the Global Offering together with any additional Shares to be issued pursuant to the exercise of the Over-Allotment Option;

  • Third Party Offer has the meaning set out in Section 6.4;

  • Capacity Market Seller means a Member that owns, or has the contractual authority to control the output or load reduction capability of, a Capacity Resource, that has not transferred such authority to another entity, and that offers such resource in the Base Residual Auction or an Incremental Auction.

  • Qualified Bidder(s means a Bidder who fulfills the eligibility criteria listed out in the E-Auction Process Information Document.

  • Offered Price has the meaning set forth in Section 4.5.

  • Capacity Market Buyer means a Member that submits bids to buy Capacity Resources in any Incremental Auction.

  • Offer Notice shall have the meaning set forth in Section 4.1.

  • pre-emptive offer means an offer of equity securities open for acceptance for a period fixed by the Directors to holders (other than the Company) on the register on a record date fixed by the Directors of ordinary shares in proportion to their respective holdings but subject to such exclusions or other arrangements as the Directors may deem necessary or expedient in relation to treasury shares, fractional entitlements, record dates or legal, regulatory or practical problems in, or under the laws of, any territory;

  • Sale Shares has the meaning ascribed to it at Recital (A).

  • Minimum Offering Notice means a written notification, signed by Broker, pursuant to which the Broker shall represent (1) that subscriptions for the Minimum Offering have been received, (2) that, to the best of Broker’s knowledge after due inquiry and review of its records, Cash Investment Instruments in full payment for that number of Shares equal to or greater than the Minimum Offering have been received, deposited with and collected by NCPS, (3) and that such subscriptions have not been withdrawn, rejected or otherwise terminated, and (4) that the Subscribers have no statutory or regulatory rights of rescission without cause or all such rights have expired.

  • Firm Offer means an offer which, when made, was capable of becoming legally binding upon acceptance.