Hours of Cover definition

Hours of Cover means the hours of cover set out in the Service Schedule, unless amended on the Order.
Hours of Cover means the times that the Helpdesk is available to respond to Issues, and is set out in the Service Schedule.
Hours of Cover means the hours of cover set out in the Service Schedule.

Examples of Hours of Cover in a sentence

  • Hours of Cover The period for which the Support service is available is between the hours of 09:00 to 17:00 Monday to Friday, excluding all United Kingdom Public Holidays.

  • The Company shall respond to any Incidents that cannot be automatically resolved during the Hours of Cover in a manner that is appropriate to the severity of the Incident, whilst aiming to minimise disruption to the availability of the hosted Software.

  • During the Hours of Cover, make available a Helpdesk that shall provide support and guidance in the use of the Services and manage the resolution of any Issues that arise in the Security Services.

  • During the Hours of Cover, manage the investigation, classification and if appropriate, resolution of any Security Events that arise in the IT Infrastructure.

  • Conquest shall use reasonable endeavours to provide the Security Services during the Hours of Cover described in the Service Schedule.


More Definitions of Hours of Cover

Hours of Cover means the times, detailed in the Service Modules, Service Delivery Documents and Schedules, that Concorde Communications will provide Services under this Agreement.
Hours of Cover means the hours of cover specified
Hours of Cover means the times, detailed in the Service Modules, Service Delivery Documents and Schedules, that Concorde Cyber Security will provide Services under this Agreement.
Hours of Cover means the hours of cover specified in the Matrix for the relevant Component;
Hours of Cover has the meaning given to it in Clause 2.1.
Hours of Cover means the hours of cover described in the Service Schedule and set out on the Order.
Hours of Cover means the times, detailed in the Service Order to a Service Schedule, that Firstserv will provide Services.