Common use of Tuning Clause in Contracts

Tuning. The Service Provider shall regularly review the behaviour and performance of the Platform Components and make any adjustments to improve performance where those adjustments: • Do not compromise stability or resilience • Do not compromise security • Do not have a negative cost impact to the Customer • Are within the provisions of agreed change control procedures • Can be carried out without downtime Where changes are identified that will improve performance but will not meet one or more of these requirements, those changes shall be presented at the next service review for discussion and agreement. Where implementation is agreed, The Service Provider shall implement those changes at the next available opportunity and according to any stipulations made as part of that agreement.

Tuning. The Service Provider shall regularly review the behaviour and performance of the Platform Components Application and make any adjustments to improve performance where those adjustments: • Do not compromise stability or resilience • Do not compromise security • Do not have a negative cost impact to the Customer • Do not impact on application behaviour for users • Are within the provisions of agreed change control procedures • Can be carried out without downtime Where changes are identified that will improve performance but will not meet one or more of these requirements, those changes shall be presented at the next service review for discussion and agreement. Where implementation is agreed, The Service Provider shall implement those changes at the next available opportunity and according to any stipulations made as part of that agreement.

Tuning. The Service Provider shall regularly review the behaviour and performance of the Platform Components Hosted Infrastructure and make any adjustments to improve performance where those adjustments: • Do not compromise stability or resilience • Do not compromise security • Do not have a negative cost impact to the Customer • Are within the provisions of agreed change control procedures • Can be carried out without downtime Where changes are identified that will improve performance but will not meet one or more of these requirements, those changes shall be presented at the next service review for discussion and agreement. Where implementation is agreed, The Service Provider shall implement those changes at the next available opportunity and according to any stipulations made as part of that agreement.