Training Schedule. ITN's experience and industry leadership have shaped our approach to training for online booking technology to lead to quicker implementation, swifter employee acceptance and adoption, and faster realization of the benefits Company expects from the deployment of ITN Global Manager. ITN offers a unique modular approach to training, and directs training resources to three key audiences--Company's travel management administrators, designated agency operations staff and internal support desk. ITN can also assist with training Company's travelers and travel arrangers. This effort is managed by a program consultant in the Professional Services Organization who can determine the right training media and match these materials and programs to Company's culture and demographics. The program consultant can include a training plan as part of Company's implementation project plan. A typical training plan establishes dates for training to be conducted after initial configuration of the site and prior to launch for each targeted audience. Training for Company's travelers/travel arrangers requires a customized solution set that incorporates change management initiatives, train-the-trainer initiatives, and direct sessions where possible. This can be both pre- and post-launch, as well as an ongoing basis as Company tries to reach its adoption goals.
Appears in 3 contracts
Sources: Web Services and Travel Agreement (Getthere Com), Web Services and Travel Agreement (Getthere Com), Web Services and Travel Agreement (Getthere Com)