Common use of Time to Repair TTR Clause in Contracts

Time to Repair TTR. The TTR standard applies only to “Hard Outages”. Slow service or other service degradation is not considered a Hard Outage. The time to repair a circuit starts when a Trouble Ticket is opened by Verizon for a Hard Outage and concludes with restoration of the Wave circuit—i.e., the time that the Hard Outage condition no longer exists. Class of Service Name Time to Repair Unprotected 4 Hours Protected Access 4 Hours Protected Dual Path 4 Hours Protected IXC 4 Hours

Time to Repair TTR. The TTR standard applies only to “Hard Outages”. Slow service or other service degradation is not considered a Hard Outage. The time to repair a circuit starts when a Trouble Ticket is opened by Verizon for a Hard Outage and concludes with restoration of the Wave circuit—i.e., the time that the Hard Outage condition no longer exists. Class of Service Name Time to Repair Unprotected 4 Hours Protected Access 4 Hours Protected Dual Path 4 Hours Protected IXC 4 Hours.