Common use of Telephone Helpline/Staffing Clause in Contracts

Telephone Helpline/Staffing. (09/17) During the Coverage Hours Contractor shall maintain a no- cost telephone helpline. Contractor shall staff the helpline with competent technical consultants who shall be trained in and thoroughly familiar with the System and with the City’s applicable Configuration. Telephone support and all communication shall be delivered in English.

Telephone Helpline/Staffing. (09/1701/19) During the Coverage Hours coverage hours Contractor shall maintain a no- no-cost telephone helpline. Contractor shall staff the helpline with competent technical consultants who shall be trained in and thoroughly familiar with the System and with Goods or Services provided to the City’s applicable Configuration. Telephone support and all communication shall be delivered in English.