Technical Support and Replacement Software Sample Clauses

Technical Support and Replacement Software a. Technical support If specified in the relevant documents, for no extra charge we will give you technical support covering problems you may have using the software (you will need to be based in the UK unless we tell you otherwise when you buy your licence to use the software). We will provide this support from the date you are first given an activation code for any version of the software, and during the period set out in the relevant documents. The free technical support will automatically stop at the end of the free period. If you require technical support after the free period then you can ask us (or your supplier) to provide further technical support under a separate contract, which may be subject to payment of fees. Details of the free technical support are given in the relevant documents. We do not make free technical support available for some of our software if you are simply upgrading your existing software to a newer or advanced version. We will tell you whether you will be entitled to any free support before you upgrade your software to a newer or advanced version.