Common use of STEP Clause in Contracts

STEP. Within ten (10) working days after the event giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.

STEP. Within The employee shall first discuss the complaint with her immediate supervisor and may have her Committeewoman present if she so desires. If she is not satisfied she shall then, within two (2) working days, present a grievance on the approved grievance form to her immediate supervisor who shall, within two (2) working days, give her written reply. If the grievance is not resolved, it shall be forwarded by the Committeewoman to the employee's department head within three (3) working days after receipt of the written reply in Step The employee's department head shall, within three (3) working days, render the reply in writing. The Union Committee shall consider the department head's reply and, if it is not satisfactory, the Union Committee shall refer the grievance to the Director of Human Resources within three (3) working days. When the grievance is referred by the Union Committee to the Director of Human Resources, the parties shall meet within five (5) working days in which time they will try to resolve the grievance. The Director of Human Resources shall, within ten (10) working days after days, render his reply in writing. If the event giving rise parties are unable to resolve the grievance occursgrievance, the employee and his store xxxxxxx shall discuss Union or the grievance with University may refer the Store Manager. The Manager shall give an oral answer matter to the grievance arbitration within four ten (410) working days. Failing settlement: STEP Two The grievance shall be reduced Prior to writing and will be discussed between the Union Representativesuch referral, the Store Manager and parties are encouraged to utilize the District Managerservices of a Settlement Officer appointed by the Ministry of Labour in a responsible attempt to resolve the in dispute. This discussion will All time limits may be held extended by written mutual agreement. Any grievance not filed within seven five (75) working days after the occurrence which is the basis of the decision grievance, or within five (5) working days after the employee should reasonably have had knowledge of the said event, shall be deemed to have been waived and shall not be considered. Time limits shall be computed by excluding Saturdays, Sundays and paid holidays. In circumstances where Steps and do not involve the immediate supervisor, the parties may mutually agree to move directly to Step OneARTICLE DISCHARGE CASES In the event that an employee who is no longer on probation is discharged from employment, and the employee feels that an injustice has been done, the case may be taken up as a grievance. The District Manager will give his answer in writing When an employee has been dismissed without notice, she shall have the right to interview her Committeewoman for a reasonable period of time before leaving the University premises. All such cases shall be taken up within four three (43) working days of the date the employee is notified of the meetingher discharge. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed A claim by an employee who feels he was has attained seniority, that she has been unjustly dealt with. Such discharged from her employment shall be treated as a grievance must be filed if a written statement of such grievance is lodged by an employee who feels he was unjustly dealt with. Such a grievance must be filed the Union Committee with the Director of Human Resources within four three (43) working days after the date employee ceases to work for the University. The Director of dismissal and Human Resources shall, within ten (10) working days, render his reply in writing. All preliminary steps of the grievance procedure up to but not including Step shall commence at Step Twobe omitted in such a case. In any subsequent disposal of this case during A discharge grievance may be settled by confirming the Grievance ProcedureUniversity's action in dismissing the employee, the Employer may reinstate or by reinstating the employee with back payfull compensation for time lost, suspend or by any other arrangement which is just and equitable in the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two opinion of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the conferring parties.:

STEP. Within ten If the grievance is not then settled, then the may, by her xxxxxxx within five (105) working days after the event giving rise to written decision of the supervisor has been received or should have been received, present the grievance occurs, to either the employee and his store xxxxxxx Area Business Administrator or other representative designated by the Board from time to time. The Area Business Administrator or other representative designated by the Board shall discuss answer the grievance1 in writing within five (5)working days after the grievance with the Store Managerhas received. The Manager shall give an oral answer to STEP If the grievance is not settled in accordance with Step then within four ten (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working 10)working days of after the decision of the Area Business Administrator or other designate has been received or should have been received, then the grievance may be presented to the Relations Officer who convene the Management Committee. Upon receiving the grievance, the Management shall notify the Business Representative of the Union, of the time and place of a meeting when they will discuss and consider the representations made and the decisions reached at Step One. The District Manager will give his answer meeting shall take place within ten (10)working days after the Management Committee has received the grievance and the decision of the Management Conunittee shall be given in writing to the Business Representative of the Union within four ten (4) 10)working days after such a meeting. "he Committee shall be made up of the Superintendent of a The Board may submit to the Union a grievance with respect to the conduct of the Union, its Officers, or Stewards, members, or with respect to any violations of the collective Such a grievance may presented by the Board, in writing, to the Business Representative of the Union, within ten working days after the occurrence of the date of matter which is the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose subject of the grievance. The decision shall be in writing and sent to the offices of the UnionIf such a grievance is not settled, If considered necessary by the parties, a meeting it may be held by referred to arbitration in accordance with the parties and provision of of this Agreement. The Union may include the interested persons. If submit a meeting policy grievance which is held, the decision shall be given to the other party within seven (7)days distinguishable from the date grievance of an individual employee and which concerns the meetingUnion itself and which alleges a violation of this Agreement. In the case of a discharge, Such a grievance may be filed by an employee presented in writing to the Relations Officer who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days convene the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed Management Committee as referred to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of in the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.within ten

STEP. Within Failing settlement in Step as set forth above, within four (4) days following receipt of the reply in Step the aggrieved employee, together with the Departmental Xxxxxxx and the Chief Office Xxxxxxx, if requested by the Union, may present the grievance to the employee's Department Head or appropriate designate. The Department Head or appropriate designate will discuss the grievance with the employee and the A written answer will be given to the Xxxxxxx by the Department Head or appropriate designate within five (5) working days after discussion of the grievance at this step. step , Failing settlement in Step as set forth above, the Chairman of the Union's Grievance may, within four (4) working days following receipt of the reply in Step arrange with the Chief Officer for a meeting with the Chief Administrative Officer or his delegate and two (2) members of the Grievance Committee to review the matter in dispute. Such meeting will be held within five (5) working days of the request by the Chairman of the Grievance Committee. It is understood that a National Representative of the Union may be present at this meeting should his presence be requested by either party. The Chief Administrative shall issue his written reply to the Chairman of the Grievance Committee within five (5) working days of the meeting. If final settlement of the grievance is not attained in Step and if the grievance is one which concerns the interpretation or alleged violation of either party may refer the grievance to arbitration as provided in Article of this Agreement provided that the request for arbitration is made within ten (10) working days after receipt of the event giving rise reply in Step Should any grievance not be submitted within the time limits specified this Article, it will be considered to have been settled on the basis of the Corporation's last reply to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Managergrievance. The Manager shall give an oral If no written answer has been given to the grievance within four (4) working days. Failing settlement: STEP Two The grievance the time limits specified, the employee shall be reduced entitled to writing and will be discussed between process the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded matter to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesnext stage including arbitration.

STEP. Within ten (10) working days after The Xxxxxxx shall inform the event giving rise to Committee Person of the grievance occurs, response and the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance concern shall be reduced to writing by the Committee Person. This will be written on the form provided by the Company signed by the employee and will shall then constitute a grievance. All grievances should identify, as far as possible, the article, clause or clauses of this agreement, or applicable legislation claimed to have been violated. The Shift Committee Person and if requested Xxxxx Xxxxxxx may present the grievance of the employee to the Operations Manager or designate within five (5) days after the receipt of the reply of the Supervisor or designate. At this stage the grievance shall be discussed between the Union Representativeon shift Committee Person, the Store Manager Xxxxxxx if requested by either party and the District ManagerOperations Manager or designate. This discussion will be held The Operations Manager designate shall give a written response including an explanation of the decision rendered within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days receipt of the date of the meetinggrievance. Failing settlementSettlement: STEP THREE Step The grievance shall be forwarded referred to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party Human Resources department within seven (7)days from 7) days by the date Chairperson. The grievance shall be discussed by the Director of Human Resources or designate, the Senior Director of Operations or designate, the Chairperson and the shift committee The Local President, National representative, the Shift Xxxxxxx or if requested by either party to discuss the matter may attend the meeting. The Employer or the Union may file a policy commencing at Step In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four seven (47) working days from the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Proceduregrievance procedure, the Employer may reinstate the employee with back payemployee, suspend the employee for a definite period period, or sustain the discharge, if mutually agreed to by the parties to this Agreement. If an agreement cannot be reached the matter may be referred through the provisions of Article Should the grievance involve the alleged misinterpretation or violation of the Agreement of applicable government legislation, either party may be free to appeal to arbitration or within thirty-one (31) days from the date of the Step response. The parties shall attempt to agree on a single arbitrator or If the parties agree on the arbitrator or the party requesting the referral shall then refer the grievance to the chosen party with a statement of the issue to be arbitrated upon by if requested. Notice of said referral and a copy of said statement shall be forwarded simultaneously to the other party. The decision of the arbitrator or shall be final and binding upon all parties involved. Upon any decision rendered by the arbitrator it is agreed that the Chairperson and the company representative will review the decision if requested by either The arbitrator or as the case may be, shall not have any jurisdiction to alter or modify any of the provisions of this Agreement, nor to substitute any new provision in lieu thereof, nor to make any decision inconsistent with the terms and provisions of this Agreement. Grievances concerning rates shall commence at Step Two of I In determining any discharge or any other disciplinary grievance, the Grievance Procedure and arbitrator or as the disposition of such grievances if sustainedcase may be, shall include have the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.authority to:

STEP. Within ten (10) working days after the event giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced submitted to the Associate Director, Corporate Services. The Associate Director, Corporate Services shall reply in writing and will be discussed between within five (5) days after receipt of the Grievance. STEP Failing settlement being reached in Step the Union RepresentativeGrievance Committee, the Store Manager and the District Manager. This discussion will be held within seven (7) working ten days of the decision reply of the Associate Director, Corporate Services in Step Oneabove, but not thereafter, shall present the Grievance to the Director of Education at a meeting requested for that purpose. The District Manager will give his answer griever shall have the right to be present at the meeting. The Director of Education shall reply in writing within four (4) working ten days of the date of the meeting. Failing settlement: STEP THREE satisfaction with such reply the Union may within twenty (20) days of the receipt of the reply in Step but not thereafter refer the Grievance to Arbitration. Arbitration The grievance party desiring arbitration shall notify the other party in writing of its desire to submit the difference or allegation to arbitration and the notice shall contain the name of the first party‘s appointeeto an Board. The recipientof the notice shall, within five (5) days, inform the other party of the name of its appointeeto the Arbitration Board. The two appointees so selected, shall, within five (5) days of the appointment of the second of them, appoint a third person who shall be forwarded to the Head Office Chair. If the recipient of the Employer notice fails to appoint an Appointee or if the two appointees fail to agree upon a Chair within one five (15) week days, the appointment shall be made by the Minister of Labour upon the decision at Step Two and the Employer shall have one (1) week to dispose request of the grievanceeither party. The decision Arbitration Board shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by hear pertinent representationby the parties representativesand determine the difference or allegation and may include the interested persons. If shall issue a meeting is held, decision and the decision shall be given to final and binding upon the other party within seven (7)days from parties and upon any employee or the date Board affected by it. The decision of a majority is the decision of the meetingArbitration Board, but, if there is no majority, the decision of the Chair governs. In The Arbitration Board, shall not, by its decision, add to, delete from, modify or otherwise amend the case provisions of the Agreement. Where a dischargedispute involving a question of general applicationor interpretation of the terms of this Agreement arises, the Union may file a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence Grievance at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and provided such grievance must be initiated within twenty (20) days of when the disposition of such grievances if sustained, shall include the determination Union became or ought reasonably to have become aware of the effectivedate occurrence which gave rise to the complaint. The Union shall present grievance in writing, specify the Article or Articles of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesAgreement alleged to have been violated and relief sought.

STEP. Within ten (10) working days after If no settlement is reached at Step the event giving rise to Chief Xxxxxxx and xxxxxxx from the plant in which the grievance occurs, the employee arose and his store xxxxxxx representatives of management shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance meet within four three (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (73) working days of the decision Union's receipt of Step Onethe reply of the Plant Manager to discuss the grievance. The District Manager Union's representative will give his answer be in writing attendance at this meeting. If the grievance is not settled within four three (43) working days, it may be referred to arbitration as hereinafter provided. The Union or the Company may initiate a grievance beginning at Step of the Grievance Procedure. Such grievance shall be filed within ten working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded incident giving rise to the Head Office of the Employer within one (1) week of the decision at Step Two complaint and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting prescribed in Step Any such grievance may be held referred to arbitration under Article by either the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In Union in the case of a dischargeUnion grievance or the Company in the case of a Company grievance. The Union may not institute a grievance directly affecting an employee or employees that such employee or employees could themselves institute and the regular Grievance Procedure shall not thereby be by- passed. Any complaint or grievance which is not commenced or processed through the next stage of the Grievance or Arbitration Procedures within the time specified shall be deemed to have been dropped. However, a time limits specified in the Grievance Procedure may be extended by mutual agreement in writing between the Company and the Union. Section 16) of the Labour Relations Act, as amended, shall have no application to the time limits provided for in the Grievance and Arbitration Procedures specified in this Agreement. No grievance may be filed by an submitted concerning the of employment, layoff or disciplining of a probationary employee. An employee who feels he was unjustly dealt with. Such a grievance must will have no seniority rights during the probationary period and if his employment is terminated at any time during such probationary period such termination shall not be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during subject to the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.

STEP. Within The employee shall take the matter up with immediate Team (or their designate). The employee may have the assistance of a member of the Association Executive or a Shop Xxxxxxx. Step If the matter is not settled by the immediate Team (or their designate) within working days from the date on which it was taken up with the Executive of the Association may investigatethe employee’s grievance. In order to pursue it further, the grievance will be put in writing and be signed by the employee concerned by the Executive of the Association. The grievance shall contain a statement of the facts complained of and the adjustment requested. A member of the Association Executive and the employee will meet with the Director (or their designate) and will render decision to the employee and the Association Executive within working days of receiving the written grievance. Step If the matter is not settled in Step the employee may within working days of the response, refer the grievance in writing to the Vice President and or representative shall meet with the employee and a member of the Association Executive to review the grievance and shall render a decision in writing to the employee and the Association Executive within working days. Step If matter is not settled in Step the employee may within working days refer the grievance to the Vice President of Human Resources and or representative meet with the employee, and a member of the Association Executive to review the grievance and shall render a decision in writing to the employee and the Association Executive within working days. Step If the decision to the grievance as set out in Step is not acceptable to the the Association may request the grievance proceed to arbitration at any time within working days following the decision at Step The arbitrator be selected by agreement of the parties, or failing that, appointmentby the Federal Minister of Labour. The decision reached by the arbitrator shall be binding on both parties to this agreement. The cost of the arbitrator and facilities will be split equally by both parties. Time extensions to any step in the grievance procedure may be given at the request of either party and such requests not be arbitrarily or unreasonably withheld. .O6 .O7 A Group Grievance is a common grievance being filed by more than one employee and will automatically proceed to Step An Executive Grievance is a grievance tabled by the Association Executive and will automatically proceed Step A Management Grievance is a grievance tabled by Management and will automatically proceed to Step If an employee believes that has been dismissed just cause, the matter may be treated as a grievance commencing at Step of the Grievance Procedures. Any special grievance must be submitted in writing and lodged with the Company within ten (10) working days after the employee ceased to work for the Company. In the event an employee is dismissed or suspended, and later reinstated through the grievance procedure, the employee will not suffer a loss of pay, Company and Association seniority or benefits unless mutually agreed by the Company and the Association Executive. Employees shall have access their personnel records in the presence of a and may take copies of such. In the disciplinary process, only reprimands issued less than months apart will be referred to. After a month period of no reprimands, all previous reprimands will not be referred to in a subsequent disciplinary process. The Company utilizes a progressive disciplinary approach when dealing with reprimands. The Company shall proceed as follows: Oral warning Written warning; Suspension of days; Suspension of weeks Dismissal. In any action of a disciplinary nature the Employee will given a copy in writing of any such action and the Association will be provided with a copy, unless the Employee requests confidentiality in writing to Management. Acknowledgement receipt of such request will be provided to the Association immediately for its records. In a disciplinary meeting the Employee has the right to have an Association representative present at the meeting. The Employee be informed of such right at the beginning of the meeting. disciplinary action must be taken no later than five days after the incident giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer discipline came to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days attention of the decision Company, or five (5) days after the completion of Step One. The District Manager will give his answer in writing within four (4) working days of any investigation into the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary incident conducted by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesCompany.

STEP. Within An employee seeking adjustment of a complaint coming scope of this Agreement shall, in the first stage, confer with the appropriate immediate supervisor, either alone or accompanied by his Shop Xxxxxxx in an attempt to resolve the complaint. The appropriate supervisor's verbal reply will be given within three (3) working days. STEP2 If the supervisor's decision is not acceptable, then within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will be closed. Such written grievances shall be signed by the grieving party. The department manager will give his answer in writing to member of the grievance committee within five (5) working days of receipt of such written grievance. STEP3 If the reply of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days of the department manager’s answer, otherwise the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days after the event giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Managerof receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give an oral answer to the grievance written decision within four five (45) working daysdays following the aforementioned meeting. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between settlement under the Union Representativeabove procedure, the Store Manager and matter may then be taken to arbitration, provided that the District Manageraggrieved party notifies the other party to this agreement of its intention to do so. This discussion will be held However, if no written notification is received within seven five (75) working days of the final decision of in Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to deemed settled or abandoned. Discharge cases or matters concerning the Head Office application, interpretation and administration of the Employer Agreement that concern a group of employees or that would not normally fail within one (1) week the authority of the decision at local supervisors referred to in Steps and may be submitted as a grievance in Step Two and the Employer shall have one (1) week to dispose Any of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The time limits as prescribed provided above may be modified extended by mutual agreement consent of the partiesparties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidays.

STEP. Within ten If a satisfactory settlement is not obtained within forty-eight (1048) working days hours after the event giving rise matter has been discussed with the Department Head, in accordance with Step hereof, the xxxxxxx may submit the grievance, in writing, to the grievance occursUnion Bargaining & Grievance Com- mittee, with a copy to the employee and his store xxxxxxx shall discuss the grievance with the Store Human Resources Manager. The Manager shall give Union Bargaining Grievance Committee may then discuss it with Man- agement at a time to be agreed upon. Grievances resulting from a suspension, or the termination of an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed employee, or arising directly between the Union Representative, the Store Manager and the District Manager. This discussion Company, known as Union or Policy grievances, will be held submitted at Step of the Grievance Procedure within seven sixty (760) working calen- dar days of the decision of Step Oneevent causing the grievance. The District Manager will give his answer All decisions arrived at, by agreement tween the Plant Manager, or their appointee, and the Union Bargaining & Grievance Committee, with respect to any grievance, shall be made in writing and shall be final and binding upon the Company and the Union. the event that no agreement is reached, the Company will confirm its decision, in writing, to the Chief Xxxxxxx, by depositing it in the Union mail box provided. Nothing in this Agreement shall be deemed to take away the right of an individual employee to present any personal grievance to the Company. While the employee may discuss a grievance with their supervisor at any time, a request for retroactive adjustment need not be enter- tained by the Company, unless the grievance is presented, in writing, within four sixty (460) working cal- endar days of the date of the meetingincident which gave rise to the grievance, or if more than fourteen (14) calendar days have elapsed from the time the employee receives a deci- sion in writing, at any step in the grievance procedure, to the time grievance is car- ried to the next higher step. Failing settlement: STEP THREE The Any grievance shall be forwarded deemed to have been withdrawn if, after an answer has been given at any step, more than fourteen (14) calendar days has elapsed before the grievance is car- ried to the Head Office next step. Within a period of thirty (30) days following the date of communication of the Employer within Company's written decision to the Union, any grievance, or other matter in dispute between the Com- pany and the Union involving the interpreta- tion, application, administration, or alleged violation of any Article in this Agreement may, in the event of failure to reach agreement thereon, be referred by either party to arbitra- tion by an arbitration board. in accordance with the procedure contained in Schedule of this Agreement. Either party may by-pass the provisions of this Article, and Schedule by referring a grievance to the Ontario Ministry of Labour for expedited arbitration, under the appropriate section of the Labour Relations' Act. The decision of the majority of the arbitration board on the matter at issue, or of the chair- person if there is no majority, shall be final and binding on both parties, but in no event shall the arbitration board have the power to add to, subtract from, alter, or amend this Agreement in any respect. Each party shall pay its own costs, and the fees and expenses of witnesses called by it and its representative. The fees and ex- penses of the chairperson shall be shared equally between the parties. ARTICLE VACATIONS Vacations with pay shall be granted to all regular employees of the Company, in accor- dance with the following provisions: The vacation period shall be from May of the current year to April 30th of the following year. The Company will approve the carrying over of a maxi- mum of two (2) weeks of vacation for employees with four (4) weeks or more of vacation and one week for employees with three (3) weeks of vacation at the rate they would have received for a period not to exceed one (1) week of year, provided the decision at Step Two request is deemed reasonable and approved by the Employer shall have supervisor and authorized by area supervision, if business conditions and operations permit. Vacations may not be carried over for more than one (1) week year, and payment for these weeks will be made at the rate the employee would have received during the qualifying period, by May 30th of each year. The Company agrees not to dispose change the revised Rule Procedure on Va- cations during the term of this Collec- tive Agreement. Vacations will be computed from May of any year to April 30th of the grievancefol- lowing year. The decision Employees with less than one (1) year's service on May shall receive vacation pay at the rate of of their earnings from their date of hire to April 30th. Employees with less than one (1) year's service prior to May shall be in writing and sent to granted time off at the offices rate of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date hours for every one hundred (100) hours of dismissal and shall commence at Step Two. In any subsequent disposal straight time service, up to a maximum of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.two

STEP. Within ten If the reply of the Department Manager is not satisfactory to the employee the employee accompaniedby the Union grievance committee shall submit a written grievance to the Director of Human Resources or desig- nate within five (105) working days after of receiving the event reply of the Department Manager. The written grievance shall state the nature of the grievance, the of the Col- lective Agreement which were violated and the circum- stances giving rise to the grievance occurs, grievance.The Director of Human Resources or designateshall meet with the employee and his store xxxxxxx shall discuss grievance committee within five (5) working days of receipt of grievance. After the meeting has been held at this stage of the grievance with procedure, the Store Manager. The Manager shall give an oral answer to Director of Human Resources or designatewill issue dispo- sition of the grievance matter within four five (45) working days. Step Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between settlement at Step the Union Representative, the Store Manager and the District Manager. This discussion will be held may within seven twenty (720) working days of the decision issuance of the dispo- sition at Step Onenotify the other party of its intention to submit the grievance to arbitration. Notwithstanding the above, the Union and the Corporationmay reach settlementto a grievance through the services of a Grievance Settlement Officer or other mutually agreeable third party facilitator. The District Manager will give his answer in writing within four (4) working days parties shall jointly bear the expenses of the date Grievance Settle- ment Officer or other agreed to third party facilitator. The time outlined in the grievance proce- dure may be extended by mutual agreement between the Corporation and the Union. The grievance committee shall consist of the meetingthe Xxxxxxx referred to in Step the Unit Chairperson and the Area Business Representative. Failing settlement: STEP THREE The Union may appoint designates when necessary. In the event of a group grievance, a policy griev- ance or a grievance the discharge or suspen- sion of a regular employee, the grievance shall be forwarded to submitted in writing indicating the Head Office nature of the Employer within one (1) week griev- ance, the of the decision at Step Two Collective Agreement which were violated and the Employer shall have one (1) week circumstances giving rise to dispose of the grievance. The decision grievance will be processed commenc- ing at Step of the grievance procedure. This clause shall not be used for the purpose of abridging the right of the employee to process grievances, nor shall it be used for the purpose of submitting matters to be handled through the grievance procedure by employees. All steps of the grievance procedure, including any meetings with the grievance mediation officer, shall be in writing and sent to held during regular hours of work with no loss of regular wages. Reimbursement of wages of Union employees during arbitration will be the offices responsibility of the Union. ARTICLE PROCEDURE When either party to this Agreement requests that a grievance be submitted to arbitration, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision it shall be given make such request in writing addressed to the other party within seven (7)days from party, and at the date same time, submit the names of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.three

STEP. Within ten (10) working days after The employee, with the event giving rise assistance of a Union Xxxxxxx, if desired, must submit a written grievance, signed and dated by the employee, to his Department Head or designate. The nature of the grievance occursand the remedy sought shall be set out in the grievance. In addition, the employee and will endeavour to set out the section or sections of the Agreement which are alleged to have been violated. The Department Head or designate will deliver his store xxxxxxx shall decision in writing within seven calendar days after receipt of the grievance in writing. Failing settlement, the next step of the grievance procedure may be taken. STEP NO. Within seven calendar days following the decision under Step No. the employee, with the assistance of the Union Xxxxxxx, if desired, must submit the written grievance to the Associate Executive Resources or his designate who will deliver a decision in writing within seven calendar days of his receipt of the written grievance. The parties may, if they so desire, meet to discuss the grievance with the Store Manager. The Manager shall give an oral answer at a time and place suitable to the grievance within four (4) working daysboth parties. Failing settlement: , the next step in the grievance procedure may be taken. STEP Two The NO. Within seven calendar days following the decision under Step No. the grievance shall must be reduced submitted to writing and will the Executive Director or his designate to be discussed at a meeting between the Union RepresentativeExecutive Director or his designate, the Store Manager said Xxxxxxx, the and the District Manager. This discussion will be held Union Committee within seven (7) working calendar days of receipt of the grievance. Either party may have assistance from outside the Hospital at this stage if desired. The Executive Director or his designate shall give his written disposition within seven calendar days of the decision day of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the such meeting. Failing settlement: STEP THREE The , either party may submit the matter to arbitration within fourteen calendar days after the reply in Step is given. If no written request for arbitration is received within such fourteen day period, the grievance shall be forwarded deemed to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievancebeen abandoned. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.POLICY GRIEVANCE

STEP. The employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: Step \ Within ten five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (105) working days after following the event giving rise to day on which the grievance occurswas presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced submitted in writing to writing and the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be discussed held between the Union Representative, Chief Executive Officer or the Store Manager designated Centre representative and the District Manager. This discussion will desig- nated union representatives who may be held within seven (7) working days of accompanied by the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices general representative of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date five days of the meeting. In submission of the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified unless extended by mutual agreement of the parties.. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with each

STEP. Within ten (10) working days after If a settlement has not been reached under Step No. the event giving rise to Xxxxxxx may refer the grievance occursto Union Grievance Committee, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance which may within four five (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (75) working days of the decision Director’s reply refer the grievance to the Director of Step OneHuman Resources. The District Manager will give his answer in writing Within eight (8) working days the Director of Human Resources or hidher nominee with such other representation as may be chosen to represent the Employer shall meet with the and the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union and the Chief Xxxxxxx within four five (45) working days such meeting with a copy to the Chief Xxxxxxx and the Recording Secretary of the Local. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may within ten (I 0) working days of the date reply of the meeting. Failing settlement: STEP THREE The Director of Human Resources refer the grievance shall be forwarded to Arbitration in accordance with the Head Office provisions contained in Article Any of the Employer within one (1) week of time allowances provided in this Article may be extended by mutual agreement in writing between the decision at Step Two Union and the Employer shall have one (1) week and a copy to dispose the Recording Secretary. Any grievance not initiated or appealed at any stage of the grievance. The decision grievance procedure including reference to arbitration within the time limits stipulated shall be in writing and sent to considered on the offices basis of the Union, If considered necessary by the parties, a meeting may be held by the parties last decision and may include the interested personsnot subject to further appeal. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date Section of the meeting. In the case of a dischargeLabour Relations Act, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and Chapter as amended, shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed not apply to by the parties of this Agreement. Grievances An employee’s earnings shall be corrected by the second pay following the resolution of a grievance concerning rates shall commence at Step Two an employee’s wages where the grievance is resolved in the employee’s favour. Any correction of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may more will be modified by mutual agreement of the partiescorrected within ten working days.

STEP. Within If the grievance is not settled in Steps and the employee must then, accompanied by his Xxxxxxx, and an official of the Union, arrange a conference with the General Manager or his designate, and such conference to be held within ten (10) days, Saturdays, Sundays and General Holidays excepted, of the meeting as provided for in Step This time limit may be extended further upon mutual agreement between the Company and the Union. It is further agreed that any grievance going to Step of the Grievance Procedure shall be submitted in writing to the Branch Manager at the time of the conference so provided in Step It is understood that a grievance arising from suspension or discharge will commence with Step of the Grievance Procedure and a conference so provided shall be arranged within five (5) days, Saturdays, Sundays and General Holidays excepted, of such suspension or discharge. In the event that a grievance is not settled through the above procedure, the party registering the grievance may refer the grievance to Arbitration. In so doing, the request to refer the matter to Arbitration must be submitted in writing to the other party no later than five (5) days, Saturdays, Sundays and General Holidays excepted, following the meeting as provided for in Step It is agreed that in the event the Company has a grievance the Company shall arrange a meeting with an official of the Union within five (5) days, Saturdays, Sundays and General Holidays excepted, from the time that the complaint arose, and shall, if necessary, follow through with a request for arbitration in the manner described above. If the Company and the Union can agree on a person to be appointed as a sole arbitrator within ten (10) working days after of the event receipt by the one party of the request to refer the grievance to arbitration, then such person shall be so appointed and the Company and the Union will jointly bear the expense of such sole arbitrator. If the Company and the Union cannot agree on a person to be appointed as a sole arbitrator, then the party registering the grievance may refer the grievance to a Board of Arbitration by submitting a written request to so refer the matter no later than five (5) working days the tenth (10th) work day referred to in the previous paragraph. The Board of Arbitration shall consist of three (3) persons; one (1) to be an appointee of the Company and one (1) to be an appointee of the Union, and the third, who shall be Chairman, shall be selected by the two (2) so appointed. The notice requesting the establishment of a Board of Arbitration to deal with a grievance shall contain the name of the nominee of the party giving rise notice. The party receiving notice shall, within five (5) days of the receipt of such notice, Saturdays, Sundays and General Holidays excepted, advise the party giving the notice, in writing, as to the grievance occursname of its nominee. If no such notice is given, the employee and his store xxxxxxx shall discuss party giving the grievance with the Store Manager. The Manager shall give an oral answer notice may apply to the grievance within four Minister of Labour for the Government of Canada who shall, under the Canada Labour Code, appoint the nominee. It shall then be the responsibility of the two (42) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representativenominees so appointed to, the Store Manager and the District Manager. This discussion will be held within seven (7) working days days, agree upon a Chairman and in the event that the nominees fail to reach agreement as to the name of a Chairman, it shall be the responsibility of the party serving the original notice to ask the Minister of Labour for the Government of Canada to appoint a Chairman. Prior to proceeding to arbitration the parties may utilize the services of a grievance mediator. The parties may also request a recommendation from the grievance mediator and may mutually agree to be bound by recommendation. Where a binding recommendation has been requested and received, such decision shall be the final resolution to the grievance. Where the parties have been unable to agree on a mediator, they may request the Minister of Labour to appoint such under section (1) of the Canada Labour Code. The costs of such mediator shall be jointly borne by the parties. The sole Arbitrator or the Board of Arbitration, as the case may be, so constituted shall then forthwith consider and determine the matters at issue which have been submitted for arbitration, and the decision of Step One. The District Manager will give his answer in writing within four (4) working days the sole Arbitrator or a majority of the date members of the meeting. Failing settlement: STEP THREE The grievance Arbitration Board, as the case may be, shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two final and the Employer shall have one (1) week to dispose of the grievancebinding on all parties concerned. The decision shall Should there be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is heldno majority decision, the decision shall be given to the other party within seven (7)days from the date of the meetingChairman shall hold. In The Company and the case Union will each bear the expense of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days their Arbitrator and the date parties will jointly bear the expense of dismissal and shall commence at Step Two. In any subsequent disposal the Chairman or that of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the dischargesole Arbitrator, if mutually agreed such be the case. Neither the Arbitrator nor the Board of Arbitration shall have the right to by alter or change any provision in the parties Agreement or substitute any new provisions in lieu thereof or give any decision inconsistent with the terms and provisions of this Agreement. Grievances concerning rates It is agreed that it is in the interest of both parties to make every reasonable effort to clear up grievances with the least possible delay, and accordingly, should either party fail to proceed with their grievance in accordance with the above provisions, the grievance shall commence at Step Two be deemed to have been withdrawn. The Company shall not be responsible for the payment of time lost by an employee for his investigation of his grievance. The Arbitrator the Arbitration Board shall have the right to determine and make decisions according to the following: by upholding the Company's decision in suspension or discharge; by reinstating the employee with full seniority and lost time payment; or by making any other decision equitable in disposing of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesgrievance.

STEP. Within At this the written grievance shall be presented to the Industrial Relations Manager or his designate, within the four (4)days of receipt of the department manager's reply but not thereafter. A meeting will be held between the grievance committee together with the the Industrial Relations Manager, together with other of management within four days of the presentation of the written grievance to the Industrial Relations Manager. A staff representative of the Union may be present at such a meeting if requested by either party. The Industrial Relations Manager shall give his written reply to the xxxxxxx within four days of such meeting. If the Industrial Relations Manager's reply is satisfactory to the the next step must be taken within ten (10) working days after the event giving rise delivery of the Relations reply to the grievance occurs, xxxxxxx but not thereafter. NO. In the employee and his store xxxxxxx shall discuss event the grievance with the Store Manager. The Manager is not settled at Step party having carriage of grievance shall give an oral answer request arbitration of grievance by giving notice in writing to the grievance party within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between ten days from the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week delivery of the decision at Step Two to the xxxxxxx but not thereafter. If the request for arbitration is not so given, within such ten day period, the decision at Step shall be final and binding upon both parties to this Agreement, and upon any employee involved. notice to arbitrate shall contain the name and of the moving party's nominee to the Board and shall specify all of the outstanding issues of the written to be dealt with by the Board and the Employer remedy sought. party giving such notice shall have one (1) week be bound by same and shall be restricted to dispose arbitrate the issues presented by the The recipient of the grievancenotice shall within ten (10) advise the other party, in writing, of the name of the appointee to the arbitration board. The two (2) appointees so selected shall, within five (5) days of the appointment of second of them, appoint a third person who shall be the If the two (2) appointees fail to agree upon a within the time limited, the Ministry of Labour for Ontario shall if requested, within the five days from the of the date upon which the two (2) appointees are to a but not thereafter, forthwith appoint a person to be chairman. The arbitration board shall hear and the matter and shall issue a decision which shall final and binding upon the.parties and upon any affected by it. The decision of the majority shall be in writing and sent to the offices decision of the Unionarbitration board, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is heldbut there no majority decision, the decision shall be given to the other party within seven (7)days from the date of the meetingchairman shall govern. In The arbitration board shall not be authorized to make any decision inconsistent with the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties provisions of this Agreement, nor to alter, modify or amend part of this Agreement, nor to adjudicate any not specifically assigned to him by the notice to arbitrate specified in Step of Article hereof. Grievances concerning rates Each party hereto shall commence at Step Two bear its own costs of and incidental. to any arbitration proceedings. The fees and charges of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination chairman of the effectivedate board of arbitration shall be borne equally by the two parties hereto. The time limits and other procedural set out in this Article are mandatory and not merely directory, therefore, failure to put a writing at the proper step in accordance the requirements hereof shall be deemed a waiver and abandonment of the increase with retroactivity theretogrievance by the Any grievance not appealed from one step of the procedure to the next within the specified limit shall be deemed to be abandoned. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above No matter may be modified by mutual agreement submitted to arbitration which has not properly been carried through all specified previous steps of the partiesgrievance procedure within the time The time limits in this Article may be if both parties agree.

STEP. Within ten (10) working days after The aggrieved employee or the event giving rise xxxxxxx may submit the written grievance to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store ManagerPersonnel Officer. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance At this stage they shall be reduced to writing and will be discussed between accom- panied by an officer the Union Representative, i f requested by either party. If final settlement of the Store Manager and the District Manager. This discussion will be held is not within seven (7) working days after the submission t o the Personnel Officer and i f the grievance i s one which concerns the interpretation or alleged violation of this Agreement, the grievance shall, at the request of the decision Union and the grieving employee, or at the request of Step Onethe Employer, be referred to a Board of (continued) as provided i n Article below at any within twenty- one (21) days after the Personnel Officer has given an answer, but no Any of the time allowances set out i n this Article may be extended by mutual written agreement. The District Manager will give his answer Employer failing to reply to a grievance within the prescribed time limits in writing within four (4) working days any step o f the grievance procedure, the grievance may be processed t o the next higher step following the expiry of the date of time l i m i t i n question. If a grievance not processed to the meeting. Failing settlement: STEP THREE The next higher step or t o Arbitration i n accordance with the prescribed times, the grievance shall be forwarded deemed to be abandoned. An employee covered by this Agreement who i s called to the Head Office office to appear before ment to be formally interviewed concerning any matter which might reasonably be anticipated t o result i n the discipline or discharge of the Employer within one (1) week employee shall be by the xxxxxxx or member of the decision at Step Two Union Executive. The employee and the Employer Union shall have one (1) week to dispose receive a copy of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be any written warning given to the other party within seven (7)days from the date of the meetingan employee which may lead t o disciplinary action. In determining the case of a discharge, a grievance may disciplinary action to be filed by taken against an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedureemployee, the Employer may reinstate take into consideration the employee with back pay, suspend employee's record and the employee for lapse of since the last disciplinary action. The Union shall have the right to process a definite period general pol icy grievance concerning matters involving a substantial number of or sustain the discharge, if mutually agreed to by employees as a whole and which concern the parties interpretation or alleged violation of this Agreementagreement. Grievances concerning rates A l l such grievances shall commence be submitted at Step Two No. of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination grievance procedure within fifteen (15) days after a Xxxxxxx or any officer of the effectivedate Union became aware of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement occurrence of the partiescircumstances giving rise to the grievance and i f i t i s not settled a t this stage, it may go to Step No. (continued) of the grievance procedure and ultimately to a Board of Arbitration i n the same manner as the grievance of an employee. During the months of July and August, time limits set forth above shall be extended from fifteen (15) t o thirty (30) days.

STEP. Within ten There shall be an xxxxxxx and honest effort to settle all' grievances and disputes immediately ,without stoppage of work, and it is understood that an employee with .the I xxxxxxx may present an oral grievance to his \ superior at any time without recourse to the grievance procedure herein. If such grievance is not settled to the satisfaction of the employee concerned, the eligible employee a written grievance in the following manner and sequence: OTTAWA LANCASTER'DEPOT COLLECTIVE STEP If not satisfactorily settled at Step the grievance shall be taken up by the and the Grievance Committee with the Distribution Manager within two (102) working days after of the decision given in Step A representative of the Union shall be called in at the request of either party. The final decision of the Distribution Manager shall be rendered in writing within three ( 3 ) working days following the Step meeting. A copy of the Distribution Manager's decision will be given the and the Xxxxxxx. \ STEP If not satisfactorily settled at Step the grievance shall be taken up by the the Grievance Committee and the Union Business Agent with the General Manager within working days of the decision given in Step The decision of the General Manager shall be writing within five ( 5 ) working days following the Step meeting. A copy of' the General Manager's decision will be given to the the Xxxxxxx and sent to the Union office. STEP If not satisfactorily settled at Step the grievance may be 'referred to arbitration. The party requesting arbitration shall make request in writing to the other party within five (5) working days following the final decision in Step OTTAWA LANCASTER DEPOT COLLECTIVE AGREEMENT. The matter in dispute shall then be arbitrated by -an arbitration board in accordance with the Ontario Labour Relations Act, The arbitrator shall have no authority to add to, detract from, alter, amend, or modify any provisions of Collective Agreement. No matter may be submitted to arbitration which has not been properly processed through all steps of the grievance procedure. Time limits may be waived by mutual consent of the parties. An employee who has completed his probationary period and who claims he has been discharged without just cause shall file a written grievance at Step of the grievance procedure, the written grievance is submitted to the General Manager within five ( 5 ) days of the discharge. The Union and the Company shall respectively pay one-half of the expenses and fees the Either party to this Agreement may file a policy grievance within thirty (30) days of the occurrence of the event giving rise to on which the grievance occursis based. A policy grievance is a grievance by one of the parties to this Agreement arising out of the interpretation, administration or alleged violation of any of the terms of this Agreement, but excluding subject matter which can be presented by an employee as an individual grievance. OTTAWA LANCASTER DEPOT COLLECTIVE AGREEMENT” A Union grievance shall be filed at Step of the grievance procedure. policy grievance shall be filed with the Business Agent of the Union. In the case of a Company policy grievance, the employee parties shall meet within five (5) working days and his store xxxxxxx the Union shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance reply within four a further five (45) working days. Failing settlement: STEP Two The , Company may submit the grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held arbitration within seven twenty-five (725) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose filing of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by dismissal or suspension in which an employee who feels he was unjustly dealt with. Such a is proven innocent through the grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedureprocedure, the Employer may reinstate said employee shall be compensated to the employee with back payany net wages lost since the dismissal or suspension by reason of same, suspend the employee for a definite period or sustain the dischargein such other manner as may, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two in of the Grievance Procedure and Arbitrator, be justified. ARTICLE SENIORITY Fundamentally, rules respecting seniority are designed to give employees an equitable measure of security based on continuous service with the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity theretoCompany. The Employer or Company agrees total bargaining unit seniority in the Union may file grievances commencing at Step Threeevent of transfer to a new location’. The limits as prescribed above may Seniority shall be modified by mutual agreement of subject to the parties.following terms and conditions:

STEP. Within ten (10) working days after If a satisfactory settlement is not reached at STEP the event giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance matter shall be reduced to referred by the union grievance committeeto the manager of the company in writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven five (75) working days of the decision of Step Onein STEP The matter will be discussed at a meeting involving the union grievance committee, and/or the supervisor, and/or the manager, and/or the personnel representative. The District Manager aggrieved employeemay be present at this meeting if both parties agree. A written decision shall be rendered within five (5) days following the date of such meeting. The union representative and the company labour relations manager or delegate may be present, or provide direction, at any step of the grievance procedure if requested by either party. Group Grievance: A grievance on behalf of more than one employee may be presented directly at step listing the names of the Policy Grievance: A policy grievance will give his answer confine itself to matters relating to the interpretation, administration,application or alleged violation of the agreement, which are inappropriate for an employee grievance single or group. Such grievances shall be submitted in writing by the chairperson or secretary treasurer of the union at step of the grievanceprocedure, within fifteen (1 5) days where the circumstancesgiving rise to it occurred or originated. The time limits may be extended by mutual agreement. The company itself may file a grievance with the chairperson of the union grievance committee and shall forward a copy of the grievanceto the office of Local Said grievance shall be entered by the manager or general manager of the operation. If a satisfactory settlement has not been reached within five (5) days of receiving the grievance,the matter shall be discussed at a meeting arranged mutually between the union grievance committee and the manager. The union representative and the company labour relations manager or designate may be present at this meeting, If a satisfactory settlement is not reached within three (3) days of the meeting, the grievance may be referred to arbitration as outlined in Article ARTICLE ARBITRATION Where a grievance is referred to arbitration the party making the referral will no the other party in writing within four thirty (430) working calendar days of its' election of proceeding with a single arbitrator "arbitrator" or a tripartite arbitration board Where election is made for an arbitrator,the party making the referral will name one or more persons to act as an arbitrator in its' notice of referral. The other party respond in within five (5) days naming its' choice of arbitrator. Upon failure by the party receiving notice to name an arbitrator or failure by the parties to agree upon an arbitrator within the time limited, either party may request that an arbitrator be appointed by the Minister of Labour of Ontario. Where election is made for a board, the party making the referral will name its' appointee to such board in the notice of referral. The other party will respond writing within five (5) days by naming its' appointee. The two appointees so selectedwill, within five (5) days of the date appointment of the meetingsecond of them, appoint a third person who shall chair the board. Failing settlement: STEP THREE Upon failure by the party receiving notice to name its' appointeeor upon failure by the two appointees to agree on a chairpersonwithinthe time limited, either party may request that the Minister of Labour for Ontario appoint one or both persons as required. The grievance shall be forwarded to the Head Office arbitratoror board will have no authorityto alter, change or modify any of the Employer within one (1) week terms and conditions of this agreement. Any question as to will be determined by the decision at Step Two and the Employer shall have one (1) week to dispose of the grievancearbitrator or board. The decision of the arbitrator or of the board, shall be in writing final and sent binding. Each party to this agreement will pay the offices fees and expenses of the Union, If considered necessary member of the board selected by it or by the parties, a meeting Minister and will share equally in paying the fees and the chairperson of the board or of the arbitrator. No person may be held by appointed as an arbitrator who has been involved in an attempt to negotiate or settle the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesgrievance.

STEP. Within a. If no settlement is reached at Step the Grievance Committee may request in writing a meeting with representatives of management. This request must be made within ten (10) working days after of the event giving rise to receipt of the grievance occursdecision of the Superintendent, or such longer time as is mutually agreed upon. A t this meeting the employee Manager or his nominee shall be present, and the Business Agent of the Union shall be present if his store xxxxxxx shall discuss the grievance with the Store Managerpresence is requested by either party. The Manager shall give an oral answer to the grievance render his decision within four five (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (75) working days of the decision said meeting, The Company shall have the right to initiate a grievance at Step of the grievance procedure, The Union shall have the right t o initiate a group grievance or a grievance of general nature, at Step of the grievance procedure. If after the completion of Step One. The District Manager will give his answer in writing within four (4) working days of the date of grievance procedure either party desires that the meeting. Failing settlement: STEP THREE The grievance shall be forwarded referred to the Head Office of the Employer arbitration it shall, within one thirty (130) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Uniondays, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to notify the other party within seven (7)days from in writing, stating the date issue to be arbitrated, the alleged violation of the meetingAgreement, and the name of its appointee, to an Arbitration Board. In The recipient of the case notice shall, within five (6) days, advise the other party of its nominee to the Arbitration Board. If they are unable to agree on a dischargeChairman within a further period of five days, a grievance then either party may request the Minister of Labour for Canada to appoint such Chairman. No person may be filed by appointed as an employee arbitrator who feels he was unjustly dealt withhas been involved in an attempt to negotiate or settle the grievance in question, Each of the parties hereto shall bear the expenses of its arbitrator, and the parties shall equally bear the expenses and/or fees of the Chairman of the Arbitration Board. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days The Arbitration Board shall not have jurisdiction or power to make any decision inconsistent with the date of dismissal and shall commence at Step Two. In any subsequent disposal terms of this case during nor to alter, modify or amend this Agreement, but shall base its decision on the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by contractual rights of the parties of as disclosed by this Agreement. Grievances concerning rates shall commence at Step Two At any stage of the Grievance Procedure and grievance procedure, including arbitration, the disposition of such grievances if sustained, shall include parties may have the determination assistance of the effectivedate employee or employees concerned and any necessary witnesses (who shall not any any time exceed three (3) in number except with the mutual consent of both parties), The Company undertakes that it will not attempt to settle a grievance directly with an employee if his grievance has already been discussed with the increase with retroactivity thereto. The Employer or Company by the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.Union,

STEP. Within The employee concerned shall submit his grievance (which may be delivered by Xxxxxxx) in writing to his immediate Supervisor within six (6) days after the date which the cause of the complaint occurred. The immediate Supervisor shall deliver his decision in writing to the employee concerned within three (3) days after the date on which he received the employee's written grievance as hereinbefore provided and a copy of the written reply of the immediate Supervisor shall be mailed to the Chief Xxxxxxx on the same day. If the written decision of the immediate Supervisor is not satisfactory to the employee concerned, the employee concerned may appeal the written decision of the immediate Supervisor by lodging an appeal in writing with the Administrator or his designate within two (2) days after the date on which the employee concerned received the written decision of the immediate supervisor. The Administrator or his designate shall convene a meeting with the Union committee and the employee concerned within three (3) days after the date on which the Administrator or his designate received the written appeal. The purpose of this meeting shall be discuss, consider and attempt to resolve the grievance on a mutually acceptable basis. The Administrator or his designate shall deliver his decision in writing to the Chief Xxxxxxx within three days after the date of the meeting and a copy of such decision shall be mailed to the Union Office on the same day. If the written decision of the Administrator or his designate in Step is not satisfactory to the employee concerned and, the complaint and grievance have been processed in the manner laid down in Article the grievance may be taken to arbitration in accordance with Article of this Agreement. Failure of the Union to meet its time limits will cause the grievance to expire and neither it nor the same subject matter shall be further considered or made the subject of a further grievance. Failure of the Employer to meet its time limits shall permit the aggrieved employee to take the grievance to the next succeeding step, provided he presents the grievance at this next step within five (5) calendar days after the expiration of the said time limit. It is mutually agreed that either the Employer or the Union may bring at any time any grievance related to the interpretation, administration, or alleged violation of this Agreement, and that such grievance shall be brought and dealt with as follows: A grievance filed by the Union shall be filed with the Administrator or his designate within ten (10) working days after the event giving rise date on which the cause of grievance occurred. The Administrator or his designate shall convene a meeting with the Union Committee within three (3) days after the date of which the Administrator or his designate received the written grievance. The purpose of this meeting shall be to discuss, consider and attempt to resolve the grievance on a mutually acceptable basis. The Administrator or his designate shall deliver his decision in writing to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between President of the Union Representative, the Store Manager and the District Manager. This discussion will be held or his designate within seven three (73) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of after the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded If the written decision of the Administrator or his designate is not satisfactory to the Head Office President of the Employer within one (1) week of Union or his designate, and provided the decision at Step Two and grievance has been processed in the Employer shall have one (1) week to dispose of the grievance. The decision shall be manner laid down in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is heldthis paragraph, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee taken to arbitration in accordance with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties Article of this Agreement. Grievances concerning rates shall commence at Step Two However, it is expressly understood that the provisions of the Grievance Procedure this clause may not be used to institute a grievance directly affecting an employee or employees which such employee or employees could themselves initiate and the disposition of such grievances if sustained, regular grievance procedure shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may not thereby be modified by mutual agreement of the partiespassed.

STEP. Within ten (10) working days after If a satisfactory settlement is not reached at STEP the event giving rise matter shall be referred by the Union grievance committee to the grievance occurs, manager of the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance Company in writing within four five (45) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step Onein STEP The matter will be discussed at a meeting involving the Union grievance committee, the supervisor, the manager, the personnel representative. The District Manager will give his answer aggrieved employee may be present at this meeting if both parties agree. Such request shall not be unreasonably denied. A written decision shall be rendered within five (5) days following the date of such meeting The Union representative and the Company labour relations manager or delegate may be present, or provide direction, at any step of the grievance procedure if requested by either party Group Grievance: A grievance on behalf of more than one employee may presented directly at STEP listing the names of the Policy Grievance: A policy grievance confine itself to matters relating interpretation, administration, application or alleged violation of the agreement, which are inappropriate for an employee grievance single or group. Such grievances shall be submitted in writing by the chairperson or secretary treasurer of the Union at STEP of the grievance procedure, within four (41 5) working days from where the circumstances giving to occurred or originated. The time limits may be extended by mutual agreement. The Company itself may file a grievance with the chairperson of the Union grievance committee and shall forward a copy of the grievance to the office of Local Said grievance be entered by the manager or general manager of the operation. If a satisfactory settlement has not been reached within five (5) days of receiving the grievance, the matter shall be discussed at a meeting arranged mutually between the Union grievance committee and the manager. The Union representative and the Company labour relations manager or designate may be present at this meeting. If a satisfactory settlement is not reached within three (3) days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed referred to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits arbitration as prescribed above may be modified by mutual agreement of the parties.outlined in Article

STEP. An employee may present, together with a Xxxxxxx, a signed dated, written statement of such grievance (on a form supplied by the Union and, approved by the Company) to the employee's Manager. The Manager shall give his reply in writing to the employee with a copy to the Union within five (5) working days following presentation of the grievance. Should no settlement satisfactory to the employee be reached, the next step the grievance procedure must be taken at any time within five ( 5 ) working days of the Manager's reply. STEP The employee, together with his xxxxxxx, may submit a grievance writing to the Department Manager. Within five (5) days of receipt of the grievance at Step a meeting shall be arranged to discuss the grievance to be attended by the aggrieved employee, together with the Unit Chairperson or designate and management. It understood that a staff officer of the Union may also be present at this meeting, at the request of either party. The Department Manager shall give a decision in writing to the employee and the Union within five ( 5 ) working days following the date of the meeting. STEP The employee, together with their Xxxxxxx, may submit a grievance writing to a member of Senior Management. Within five (5) working days of the receipt of the grievance, after the second step, a meeting shall be arranged to discuss the grievance to be attended by the aggrieved employee, and the Unit Chairperson and a member of Management who has not been involved in the grievance at the lower steps. A staff officer of the Union may be requested to attend the meeting by the Unit Chairperson. The Member of Senior Management, shall respond in writing to the Union of the Management's decision within five (5) working days after the meeting An employee, together with their xxxxxxx, claiming that they have been discharged from employment without just cause, may file a written statement of such claim at Step of the grievance procedure providing such claim lodged with the Department Manager within three (3) working days of the discharge. The Company or the Union shall have t h e right to lodge a policy grievance with the other party concerning the application or interpretation of any provision of this Agreement commencing at Step of the grievance procedure. The policy grievance shall first be presented writing to the other party within ten (10) working days of the initial incident giving rise to the complaint and a meeting shall be held between representatives of the Company and the Union. The policy grievance shall be answered in writing by the receiving party, within five (5) working days of such meeting. Any complaint or grievance which is not commenced or processed through the next stage of the Grievance Procedure within the time specified shall be deemed to have been dropped and if commenced considered to have been settled on the basis of the Company's reply to the grievance. However, time limits specified in the Grievance Procedure may be extended by mutual agreement confirmed in writing between the Company and the Union. If no written answer has been given to the grievance within the time limits specified, the Union shall be entitled to submit the grievance to the next stage including arbitration. In final settlement of the grievance is not reached at Step then the grievance may be referred, in writing by either party, to Arbitration as provided in Article at any time within then (10) working days after the final decision is given in Step If no such written request for arbitration is received within the time limits then it shall be deemed to have been abandoned. During the term of this Agreement, meetings of the Grievance Committee with the Management shall be held at the request of either party. ARTICLE When either party requests that a grievance be submitted to arbitration, they shall advise the other party in writing with the name of their nomination for an arbitrator. The other party will advise the moving party to the grievance of their nomination for an arbitrator. The parties will meet within ten (10) working days after both parties have received the event giving rise other's nomination for an arbitrator to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give select an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meetingarbitrator. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by event the parties are unable to agree on the selection of this Agreement. Grievances concerning rates shall commence at Step Two an arbitrator, they may request the Ministry of Labour for the Grievance Procedure and the disposition Province of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesOntario to appoint an arbitrator.

STEP. Within ten An employee who has a complaint shall firstly take the matter up with his immediate supervisor within two (102) working days of the time of the cause of the complaint occurred, It is understood that the employee has no grievance until the complaint has been referred to the employee's immediate supervisor. The employee may be accompanied by his Xxxxxxx taking the matter up with his immediate supervisor. If the complaint is not satisfactorily resolved within two (2) days employee has contacted his immediate supervisor, the complaint may then be taken up as a grievance in the following manner: The employee concerned shall submit his grievance (which may be delivered by the Xxxxxxx) in writing to his immediate Supervisor within six (6) days after the event giving rise date on which the cause of the complaint occurred. The immediate Supervisor shall deliver his decision in writing to the employee concerned within three (3) days the date on which he received the employee's written grievance occursas hereinbefore provided and a copy of the written reply of the immediate Supervisor shall be mailed to the Chief Xxxxxxx on the same day. If the written decision of the immediate Supervisor is not satisfactory to the employee concerned, the employee concerned may appeal the written decision of the immediate Supervisor by lodging an appeal in writing with the Administrator or his designate within two (2) days after the date on which the employee concerned received the written decision of the immediate supervisor. The Administrator or his designate shall convene a meeting with the Union committee and the employee concerned three (3) days after the date on which the Administrator or his store xxxxxxx designate received the written appeal. The purpose of this meeting shall discuss be to discuss, consider and attempt to resolve the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, on a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.acceptable

STEP. Within If the dispute or grievance is not satisfactorily settled by Step then the dispute or grievance may be reduced to and presented, five (5) days of the answer at Step to the next appropriate management level. The recipient shall render a decision in writing stating the reasons therefore, within five (5) working days of receipt. STEP If such dispute or grievance is not satisfactorily settled by Step then the dispute or grievance may, within an additional two (2) days, be further presented in writing to the Vice President, Operations or his representative. A conference shall be held within ten (10) working days after the event giving rise to from receipt of the grievance occurs, the employee and his store xxxxxxx shall discuss between the grievance with committee of the Store ManagerUnion, and a management grievance committee. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance A decision in writing shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held rendered within seven five (75) working days of the decision of conference. STEP If such dispute or grievance is not satisfactorily settled by Step One. The District Manager will give his answer within an additional five (5) working days, then the dispute or grievance shall be submitted to arbitration if either the Union or the Company so requests in writing within four an additional thirty (430) working days days. If such request for arbitration is made, then the arbitration shall proceed before a single arbitrator in accordance with ARTICLE hereof. Such written request shall propose three (3) potential arbitrators. An employee has the right to be represented by a Union Xxxxxxx at all steps of the date grievance procedure, The employee involved in the particular dispute or grievance may be present at Steps or at the arbitration only at the request of either the meetingCompany or the Union. Failing settlement: STEP THREE The Every dispute or grievance shall be forwarded to conclusively deemed abandoned unless the Head Office grievance procedure set forth above is timely followed, it being understood that the time limits set forth above are of the Employer within one (1) week essence. The Union or the Company may initiate a grievance in writing at Step of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievancegrievance procedure. The decision Such grievance shall be a policy grievance in writing and sent to connection with the offices of the Unionadministration, If considered necessary by the partiesinterpretation, a meeting may be held by the parties and may include the interested persons. If a meeting is heldalleged violation, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal or application of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Threeagreement. The limits as prescribed above set out in this ARTICLE may be modified extended only by mutual agreement of the parties. The parties agree that the directions of the Company which are the subject of a dispute or grievance shall be complied with pending the processing and arbitration of such dispute or grievance. An employee summoned for a meeting will be told if the meeting is to be for disciplinary reasons. If so, or if a discussion evolves into a meeting, the supervisor shall inform the employee of their right to request the presence of x xxxxxxx. The Company shall bave the full and exclusive management of its plant and business and the direction of the force (without limiting the generality of the foregoing but subject to seniority and grievance provisions in cases of lay-offs, promotions, demotions, disciplinary actions and discharges or transfers, permanent or temporary) the right to establish rules and regulations governing the conduct of employees on company time or company property, and all matters relating to size and personnel of the working force, work schedules, promotion and the right to hire, suspend, lay off, and to discharge, discipline or demote for just cause, and the right to change (temporarily or permanently) an employee or employees from one position to another, including the transfer from one department to another, and also including all matters relating to operations, and the right to suspend operations in whole or in part for any period. The Company agrees that these functions will be exercised in a manner not inconsistent with the provisions of this agreement. The Company shall have the right to retire employees under the pension plans referred to herein whenever an employee is eligible for retirement thereunder, and upon such retirement under such pians the employee in question shall cease to work for the Company and such cessation shall not be deemed a discharge which is the subject of a grievance or arbitrable under this agreement.

STEP. Within At this the written grievance shall be presented to the Industrial Relations Manager or his designate, within the four (4)days of receipt of the department manager's reply but not thereafter. A meeting will be held between the grievance committee together with the the Industrial Relations Manager, together with other of management within four days of the presentation of the written grievance to the Industrial Relations Manager. A staff representative of the Union may be present at such a meeting if requested by either party. The Industrial Relations Manager shall give his written reply to the xxxxxxx within four days of such meeting. If the Industrial Relations Manager's reply is satisfactory to the the next step must be taken within ten (10) working days after the event giving rise delivery of the Relations reply to the grievance occurs, xxxxxxx but not thereafter. NO. In the employee and his store xxxxxxx shall discuss event the grievance with the Store Manager. The Manager is not settled at Step party having carriage of grievance shall give an oral answer request arbitration of grievance by giving notice in writing to the grievance party within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between ten days from the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week delivery of the decision at Step Two to the xxxxxxx but not thereafter. If the request for arbitration is not so given, within such ten day period, the decision at Step shall be final and binding upon both parties to this Agreement, and upon any employee involved. notice to arbitrate shall contain the name and of the moving party's nominee to the Board and shall specify all of the outstanding issues of the written to be dealt with by the Board and the Employer remedy sought. party giving such notice shall have one (1) week be bound by same and shall be restricted to dispose arbitrate the issues presented by the The recipient of the grievancenotice shall within ten (10) advise the other party, in writing, of the name of the appointee to the arbitration board. The two (2) appointees so selected shall, within five (5) days of the appointment of second of them, appoint a third person who shall be the If the two (2) appointees fail to agree upon a within the time limited, the Ministry of Labour for Ontario shall if requested, within the five days from the of the date upon which the two (2) appointees are to a but not thereafter, xxxxxxxxx appoint x person to be chairman. The arbitration board shall hear and the matter and shall issue a decision which shall final and binding upon the.parties and upon any affected by it. The decision of the majority shall be in writing and sent to the offices decision of the Unionarbitration board, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is heldbut there no majority decision, the decision shall be given to the other party within seven (7)days from the date of the meetingchairman shall govern. In The arbitration board shall not be authorized to make any decision inconsistent with the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties provisions of this Agreement, nor to alter, modify or amend part of this Agreement, nor to adjudicate any not specifically assigned to him by the notice to arbitrate specified in Step of Article hereof. Grievances concerning rates Each party hereto shall commence at Step Two bear its own costs of and incidental. to any arbitration proceedings. The fees and charges of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination chairman of the effectivedate board of arbitration shall be borne equally by the two parties hereto. The time limits and other procedural set out in this Article are mandatory and not merely directory, therefore, failure to put a writing at the proper step in accordance the requirements hereof shall be deemed a waiver and abandonment of the increase with retroactivity theretogrievance by the Any grievance not appealed from one step of the procedure to the next within the specified limit shall be deemed to be abandoned. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above No matter may be modified by mutual agreement submitted to arbitration which has not properly been carried through all specified previous steps of the partiesgrievance procedure within the time The time limits in this Article may be if both parties agree.

STEP. Within If the dispute or grievance is not satisfactorily settled by Step then the dispute or grievance may be reduced to writing and presented, within five (5) working days of the answer at Step to the next appropriate management level or designee. Should there be more than one member of management present at the conference, the Union may, at its discretion, have an equal number of Union Stewards attend. Management shall render a decision in writing stating the reasons therefore, within five (5) working days of receipt. STEP If such dispute or grievance is not satisfactorily settled by Step then the dispute or grievance may, within an additional two (2) working days, be further presented in writing to the Director of Manufacturing or their designee. A conference shall be held within ten (10) working days after the event giving rise to from receipt of the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager Xxxxxxx and the District ManagerCompany. This discussion will A decision in writing shall be held rendered within seven five (75) working days of the decision of conference. STEP If such dispute or grievance is not satisfactorily settled by Step One. The District Manager will give his answer within an additional five (5) working days, then the dispute or grievance shall be submitted to arbitration if either the Union or the Company so requests in writing within four an additional thirty (430) working days days. If such request for arbitration is made, then the arbitration shall proceed before a single arbitrator in accordance with Article hereof. Such written request shall propose three (3) potential arbitrators. An employee has the right to be represented by a Union Xxxxxxx at all steps of the date grievance procedure. The employee involved in the particular dispute or grievance may be present at Steps or at the arbitration only at the request of either the meetingCompany or the Union. Failing settlement: STEP THREE The Every dispute or grievance shall be forwarded to conclusively deemed abandoned unless the Head Office grievance set forth above is timely followed, it being under- stood that the time limits set forth above are of the Employer within one (1) week essence. The Union or the Company may initiate a grievance in writing at Step of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievancegrievance procedure. The decision Such grievance shall be a policy grievance in writing and sent to connection with the offices of the Unionadministration, If considered necessary by the partiesinterpretation, a meeting may be held by the parties and may include the interested persons. If a meeting is heldalleged violation, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties application of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The time limits as prescribed above set out in this Article may be modified extended only by mutual agreement of the parties. The parties agree that the directions of the Company which are the subject of a dispute or grievance shall be complied with pending the processing and arbitration of such dispute or grievance. An employee summoned for a meeting will be told if the meeting is to be for disciplinary reasons. If so, or if a discussion evolves into a disciplinary meeting, the supervisor shall inform the employee of their right to request the presence of a Union Xxxxxxx.

STEP. Within The grievance shall be submitted to the employee's immediate Supervisor. The immediate Supervisorshall reply in writing within (5) days receipt of the Grievance. STEP Failing settlement being reached in Step the Union Grievance Committee, within ten (10) working days after the event giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision reply of the immediate Supervisor in Step Oneabove, but not thereafter, shall present the Grievanceto the Director of Education or designate at a meeting requested for that purpose. The District Manager will give his answer griever shall have the right to be present at the meeting. The Director of Educationor designate shall reply in writing within four ten (410) working days of the date of the meeting. Failing settlement: STEP THREE with such reply the Union may within twenty (20) days of the receipt of the reply in Step but not thereafter refer the Grievance to Arbitration. Arbitration The grievance party desiring arbitration shall the other party in writing of its desire to submit the difference or allegationto and the notice shall contain the name of the first party's appointee to an Board. The recipient of the notice shall, within five (5) days, inform the other party of the name of its appointee to the Arbitration Board. The two appointees selected, shall, within five (5) days of the of the second of them, appoint a third person who shall be forwarded the Chair. If the recipientof the notice fails to appoint an Appointee or if the Head Office two appointees fail to agree upon a Chair within five (5) days, the appointment shall be made by the Minister of Labour upon the Employer within one (1) week request of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievanceeither party. The decision Arbitration Board shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by hear pertinent representationby the parties representativesand determine the difference or allegation and may include the interested persons. If shall issue a meeting is held, decision and the decision shall be given to final and binding upon the other party within seven (7)days from parties and upon any employee or the date Board affected by it. The decision of a majority is the decision of the meetingArbitration Board, but, if there is no majority, the decision of the Chair governs. In The Board, shall not, by its decision, add to, delete from, modify or otherwise amend the case provisions of the Agreement. Where a discharge, dispute involving a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days question of general application or interpretationof the date of dismissal and shall commence at Step Two. In any subsequent disposal terms of this case during the Grievance ProcedureAgreement arises, the Employer Union may reinstate the employee with back pay, suspend the employee for file a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Grievanceat Step Two of the Grievance Procedure and provided such grievance must be initiated within twenty (20) days of when the disposition of such grievances if sustained, shall include the determination Union became or ought reasonably to have become aware of the effectivedate occurrence which gave rise to the complaint. The Union shall present grievance in specify the Article or Articles of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesAgreement alleged to have been violated and relief sought.

STEP. Within In the event that the representatives of the Company and the Union cannot reach an agreement, either party may, by registered mail within thirty (30) days of the meeting described in Step submit the dispute to final and binding arbitration. The party referring the matter to arbitration shall within ten (10) working calendar days select in rotation the following panel of individuals, a single arbitrator: Xxxx Xxxxxxx If after making all reasonable efforts to select an arbitrator within the event giving rise herein set out, the party responsible for the selection is unable to find an arbitrator able or willing to act, such time will be extended to a length of required to obtain the services of an arbitrator from the panel. If the person selected in accordance with the above is unable to hear the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give render an oral answer to the grievance award within four two (42) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of from the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall they have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held been notified by the parties to act as arbitrator, the other persons shall be requested each in their turn to act as arbitrator to hear the grievance and may include render an award within the interested personssame time limits. If a meeting is heldall the persons in the list contained herein are unable to act, the decision parties shall forthwith request the Minister of Labour to appoint the arbitrator who shall be given subject to the other party within seven (7)days from provisions of this Article. The cost and/or expenses of such arbitration shall be borne equally by the date Company and the Union. The arbitrator shall not have the power to change, modify, extend or amend the provisions of the meetingthis Agreement. In the case of a discharge, disciplinary grievance or a discharge grievance may be filed by an under Article the arbitrator shall have the power to return the to their employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date status with or without restoration of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend or mitigate the employee for a definite period or sustain penalty as equity suggests under the discharge, if mutually agreed to facts. If either party considers that this Agreement is being violated in any respect by the parties other, this party may within twenty (20) days of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition becoming aware of such grievances if sustainedviolation, file a grievance and subsequently cause the matter to be discussed and dealt with in accordance with Article Step If not satisfactorily settled, either party may refer the matter to arbitration as provided in Article Step ARTICLE Groups for the purpose of wage classifications shall include the determination of the effectivedate of the increase with retroactivity theretobe as follows: Studio Crew, Reception, Promotion Assistant. The Employer or the Union may file grievances commencing at Step ThreeGROUP Traffic. The limits as prescribed above may be modified by mutual agreement of the partiesGROUP GROUP Audio, Camera, Floor Director, Operator. GROUP VI: GROUP GROUP GROUP GROUP GROUP GROUP GROUP Video Graphic Artist, Operator. Lighting Director, Studio Switcher, Technical Director, Camera, Production Editor, News Editor. Photo-Journalist.

STEP. Within ten (10) working days after Should the event giving rise to the employee feel that his grievance occurshas not been satisfactorily settled, the employee Employee, then a committee comprised of the employee, chief xxxxxxx and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the a Union Representative, the Store Manager and the District Manager. This discussion will be held Representative w i l l within seven (7) working calendar days of after the decision of Step One. The District Manager will answer was received at step one, present the written grievance and reply to his Manager, who shall discuss the matter with such committee and give his answer decision in writing within four fifteen (415) working calendar days following the presentation of the date grievance to him. Failing a settlement under step of any difference between the parties arising from the interpretation, application, or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, such difference may be taken to arbitration as provided in Article and if no written request for arbitration is received within twelve (12) calendar days after decision in step is given, It shall be deemed to have been settled. Should the employee's immediate supervisor and his manager be one and the same person, then step one of this procedure may thereby be bypassed. Any complaint or grievance arising directly between the Employer and the Union shall be originated under step within fifteen (15) calendar days after the circumstances giving rise to the complaint have originated or occurred. In all steps of the meeting. Failing settlement: STEP THREE The grievance procedure, where no written answer has been given within the time limit specified, the concerned, the Union or the Employer as case may be, shall be forwarded entitled to submit the grievance to the Head Office next step of the Employer grievance procedure. It is agreed that if the party filing the grievance does not process it from one step to the next, within one (1) week of the decision at Step Two and time limits stated, the Employer shall have one (1) week to dispose of grievance will be considered dropped by the party instituting the grievance. The It is agreed that where proper notices have been given that absence of a xxxxxxx at any meeting shall not in any way the disciplinary decision shall be in writing and sent to the offices of the Union, If considered necessary taken by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesEmployer.

STEP. If any employee has a grievancehe wishes to bring to the attention of the Company, he shall take the matter up with his immediate Supervisor. The employee will be accompanied by his Xxxxxxx. If the grievance is not settled to the satisfaction of the employee within two (2) days, it will then be stated in writing and be submitted to the Department Manager. Step Within ten three (103) working days, the Department Manager such other persons as may be designated by the Company) will meet with the employee and his Xxxxxxx, to discuss the grievance. The Department Manager will give his answer to the grievance, in writing, within two (2) days after the meeting has been held. If his reply to the grievance is not satisfactory, the Union may, within three (3) working days after receiving the written reply of the Department Manger, refer the matter to the Plant Manager. Step Within three (3) working days following receipt of the grievance, the Plant Manager such other persons as may be designated by the Company), will meet with the employee and his Xxxxxxx to discuss the matter. At this meeting a full-time Staff Representative of the International Union may be present, if requested by either party. The Plant Manager will give a written reply to the grievance within three (3) working days after the event giving rise meeting has been held. If the meeting referred to in Step does not result in a settlement of the grievance to the grievance occurssatisfaction of both parties, then either party to this Agreement may, within thirty (30) days after the date of the written reply, refer the matter to arbitration as hereinafter provided. Any of the time allowances provided for in this Article may be extended by mutual agreement. The Company may refuse to consider any complaint, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer alleged circumstances of which arose more than five (5) working days prior to the grievance within four (4) working dayscomplaint being presented to the Supervisor. Failing settlementArticle ARBITRATION: STEP Two The grievance Where a matter is referred to arbitration, the Party requesting Arbitration shall advise the other Party in writing of its request, together with a statement as to the issue to be arbitrated. An impartial Arbitrator shall be reduced selected by the Parties or if such Parties fail to writing and will be discussed between agree upon the Union Representative, the Store Manager and the District Manager. This discussion will be held selection of an Arbitrator within seven twenty (720) working days of notification of appeal to Arbitration, then the decision Minister of Step OneLabour for the Province of Ontario shall designate the Arbitrator. The District Manager will give his answer in writing within four (4) working days jurisdiction of the date of the meeting. Failing settlement: STEP THREE The grievance Arbitrator shall be forwarded limited to the Head Office matter in dispute and he shall not have the jurisdiction to change, modify or disregard any provision of the Employer within one (1) week of the this Agreement, nor substitute any new provision in lieu thereof, nor to give any decision at Step Two and the Employer inconsistent with this Agreement. The Parties agree that an Arbitrator shall have one (1) week the power to dispose of the grievance. The decision shall be in writing and sent award compensation or damages to any party, or employee, who is dealt with contrary to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties provisions of this Agreement. Grievances concerning rates shall commence at Step Two All decisions of the Grievance Procedure Arbitrator arrived at in accordance with the provisions of this Agreement shall be final and the disposition of such grievances if sustained, shall include the determination binding upon all parties concerned. Each of the effectivedate Parties hereto will share equally the expenses of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesArbitrator.

STEP. Within The aggrieved employee shall present his grievance in writ- ing to his immediate supervisor. He shall have the assistance of his xxxxxxx if he so desires. If a settlement satisfactory to the employee concerned is not reached within three work- ing days (or any longer period which may ‘be mutually agreed upon) the next step in the grievance procedure may be taken at any time within three ( 3 ) working days thereafter. Step The aggrieved employee may submit his grievance in writing to the Administrator. The Union Grievance Committee as consti- tuted under Article hereof may be present at this stage at the request of either party. The same Committee may have the assistance of a General Representative of the Union if they so desire. If a final settlement of the Grievance under hereof is not completed within ten (10) working days after the event giving rise to deliber- ations have commenced and if the grievance occursis one concerning the application, administration, interpretation, or alleged xxxxx- tion of this Agreement, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed referred by an employee who feels he was unjustly dealt witheither party to a Board of Arbitration as provided Article at any time within ten days thereafter, but not later. Such a ARTICLE ARBITRATION Both parties to this Agreement agree that any dispute or grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days concerning the date of dismissal and shall commence at Step Two. In any subsequent disposal interpretation, application, admini- stration, or alleged violation of this case during Agreement, which has been properly carried through all the Grievance Proceduresteps of the grievance proce- dure outlined in Article and which has not settled, will be referred to a Board of Arbitration at the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by request in writing of either of the parties of this Agreement. Grievances concerning rates shall commence at Step Two The Board of Arbitration will be composed of one ( 1 ) per- son appointed by the Employer, one ) person appointed by the Union and a third person to act as Chairman, chosen by the other two members of the Grievance Procedure Board. If mutually agreed to by the Employer, and the disposition Union, one person selected by the Union and the Employer to act as a single Arbitrator. Within five (5) days of such grievances if sustainedthe request by either party for a Board, each party shall notify the other of the names of its ap- pointee. Should the two nominees fail to agree on a third per- son within seven (7) days of the notification mentioned in Sec- tion the Chairman shall be appointed by the Ontario Labour Management Arbitration Commission. The decision of a Board of Arbitration, or a majority thereof, constituted in the above manner, shall include be final and binding on both parties and upon all employees affected. If there is no majority award, the determination award of the effectivedate Chairman shall gov- ern. The Board of Arbitration shall not have any power to alter or change any of the increase provisions of this Agreement or to substi- tute any new provisions for any existing provisions nor to give decision inconsistent with retroactivity theretothe terms and provisions of this Agreement. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement Each of the partiesparties to this Agreement will bear the ex- penses of the Arbitrator appointed by it and of its own witnes- ses, and the parties will jointly bear the expenses, any, of the Chairman. No persons shall be selected as Arbitrator who has been directly involved in attempts to negotiate or settle the Griev- ance.

STEP. Within ten (10) working If an employee wishes to have a grievance or complaint taken up it will first be done orally with the supervisor within the area giving rise to the dispute. The employee will do this personally, however, an Association Representative from The Association Executive may be present and is at the discretion of the member. The complaint will be taken up within days after the event incident giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Managerbecame known. The Manager shall give an oral answer Supervisor will respond to the grievance orally within four (4) working days after its presentation. The representative alone may represent the employee, at the employee’s request. STEP Any grievance requiring further processing will be referred to the Supervisor within the area giving rise to the dispute by The Association Representative within an additional days. Failing settlement: STEP Two The grievance shall be reduced to writing written and will state the nature of the grievance the section or sections of the agreement or policy allegedly violated and the redress sought. Within days the Supervisor will arrange to meet with the Association The Company and The Association may each be discussed represented at this meeting by two individuals, one of which will be a representative from Human Resources. If the grievance is not settled at this meeting the Supervisor shall present their decision in writing to The Association Executive within days. STEP If the grievance requires further processing The Association will inform the Supervisor within the area giving rise to the dispute within days and a grievance meeting shall be arranged between the Union Representative, Grievance Committee and Management Representatives designated by the Store Manager and the District ManagerExecutive of The Company. This discussion The grievance meeting will be held within seven (7) working days a further days. After this meeting an answer will be given within days. The procedure for filing policy grievances is as follows: A Policy Grievance of general application which alleges that there has been a misinterpretation, violation or of the decision of Step One. The District Manager will give his answer Agreement, by either party to this Agreement shall be submitted in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from days after the date incident giving rise to the grievance became known or should have become known to the grieving party. Within days of receipt of such notice a meeting will be held between the Company Representatives and the Association Grievance Committee. An Association consultant may be present at this stage when the grievance is discussed. The Party against whom the complaint has been made will give an answer in writing within days of this meeting. If the matter is not settled to the mutual satisfaction the parties then it may be processedto the Arbitration stage. The aggrieved employee will attend any meeting held between The Company and The Association if their attendance is requested and will be paid their regular wages and benefits by The Company. If the time allowances provided for above and any mutually agreed upon extensions are not observed by The Association the grievance will be considered as dropped. If The Company does not observe the same time allowances the grievance will advance to the next stage. An Executive Association Member will assist in the presentation of a grievance. In cases where it is mutually agreed that an inspection of the meeting. In the case of job or area would be helpful in settling a dischargegrievance, a sub-committee of The Association shall, with representatives of Management, make an inspection of the job or area. No grievance may be filed submitted to arbitration by a probationary employee or by The Association on behalf of a probationary employee. Special Grievance If an employee who feels he was unjustly dealt withis to be discharged by The Company, the Association President or his Designate will be informed in writing within hours of the discharge. Such a grievance must be filed by If an employee wishes to grieve that he has been unjustly discharged the matter will be taken up as a special grievance. Any such grievance will first be referred to The Association Executive who feels he was unjustly dealt with. Such a grievance must be filed will approach The Company in writing within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain after the discharge, if mutually agreed to by the parties . The matter will be disposed of this Agreement. Grievances concerning rates shall commence at Step Two within days of the Grievance Procedure and time the disposition of such grievances if sustained, shall include the determination Human Resources Department receives notice of the effectivedate grievance. Disposition for members shall be either by resolution of the increase with retroactivity theretogrievance or its referral to arbitration. The Employer or the Union may file For members, such special grievances commencing at Step Three. The limits as prescribed above may be modified settled by mutual agreement confirming The Company’s decision in dismissing the member, or by re-instating the member with full compensation for time lost, or by any other arrangement which is just and equitable in the opinion of the partiesArbitrator.

STEP. Within The employee shall take up their grievance with their immediate supervisor. The employee shall have the right to be accompanied by a Shop Xxxxxxx. The Employer shall take up his grievance with the employee involved who shall have the right to be accompanied by his Shop Xxxxxxx. The responding party shall respond in writing within ten (10) working days after from the event giving rise to time the other party presented the grievance occursin writing failing which the grievance may proceed to Step Should a solution not be reached in Step then a representative of the Union, accompanied by the employee and his store xxxxxxx the Shop Xxxxxxx, if the Union wishes, shall discuss the grievance matter with the Store Managermanager or his designate. The Manager shall give an oral answer to Notwithstanding the above, the Union may invoke the grievance procedure at Step as the grieving party on behalf of the Union or Victoria and CAW Local on behalf of any employee or employees concerned. If the Employer claims a violation of this Agreement, an authorized agent of the Employer may also invoke the grievance procedure at Step The responding party shall respond in writing within four (4) ten working days. days from the time the parties meet to discuss the matter failing which the grievance may proceed to Step Failing settlement: STEP Two The grievance settlement of the dispute at the stage where the Union Representative and the manager meet, as set out above, the matter shall be reduced taken to writing and will be discussed between Arbitration as set out herein. It is understood the authorized agent of the Union Representative, is the Store Manager President of the local Union or designate; and the District Managerauthorized agent of the Employer is the Branch Manager or designate. This discussion will be held Step Arbitration Board The party desiring arbitration shall refer the matter to arbitration within seven (7) ten working days of the decision Stage response or expiration of Step Onethe Stage response period failing which the grievance is abandoned and all rights under the grievance procedure are lost. The District Manager will give his answer in writing within four (4) working days of party desiring arbitration shall appoint a member for the date of the meeting. Failing settlement: STEP THREE The grievance Board and shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to notify the other party in writing of its appointment. The party receiving the notice shall within seven (7)days ten working days thereafter, appoint a member for the Board and notify the other party of its appointment. The failure of the second party to make their appointment within the ten working days, as herein set out, the first party shall apply to the Labour Relations Board, to have the Labour Relations Board appoint such nominee for the second party. The arbitrators so appointed shall confer to select a third person to be Chairman and failing for ten working days from the date appointment of the meeting. In second of them to agree to a person willing to act, either of them may apply to the case of Labour Relations Board to appoint a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesthird member.

STEP. Within ten (10) working days after the event giving rise to the grievance occurs, Should the employee and his store xxxxxxx shall discuss the grievance be dissatisfied with the Store Manager. The Manager supervisor’s disposition of the complaint, he may, with the assistance of his committee person, refer such matters on a written grievance form supplied by the Employer to his immediate supervisor, who shall give an oral answer to the grievance grievance, in writing, within four three (43) working days. Failing settlement: STEP Two The complaint shall constitute a formal grievance at Step and shall be filed no later than three (3) working days from the date of the immediate supervisor’s reply to the complaint. The grievance shall contain a statement of the facts relied upon, indicate the Articles of the Agreement which are alleged to have been violated, indicate the relief sought and must be reduced signed by the employee. STEP Should the employee be dissatisfied with the disposition of the grievance at Step the grievance may be referred to writing and will the department who shall answer the grievance in writing, within two (2) working days. The grievance must be discussed between filed with the Union Representative, the Store Manager and the District Manager. This discussion will be held department within seven two (72) working days of the decision receipt of the immediate supervisor’s reply to Step OneA meeting shall be held, attended by the committee persons, Chairperson and the department superintendent/ manager within the two (2) day period. The District Manager will give his answer in writing STEP If no settlement is reached at Step the grievance may be referred to Step within four five (45) working days of the date receipt of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office reply of the Employer department i The Grievance Committee and representatives of management shall meet to discuss the grievance within one five (15) week days of receipt of the decision at Step Two referral. The Grievance Committee shall consist of the Chairperson and the Employer shall have one (1) week to dispose of area committee person responsible for the grievance. The decision shall Union’s National Representative and/or the Local Union president and the may be in writing and sent to attendance at this meeting. If the offices of the Union, If considered necessary by the parties, a meeting grievance is not settled it may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given referred to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity theretoarbitration as hereinafter provided. The Employer or will provide its reply to the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement grievance, in writing, within five (5)working days of the partiesStep meeting.

STEP. The employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: Within ten five (105) working days after following the event giving rise decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance occurswas presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Within five (5) days following the decision in the immediately preceding step, the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced submitted in writing to writing and the Chief Executive Officer of the Hospital or the designated Hospital representative. A meeting will then be discussed held between the Union Representative, Chief Executive Officer or the Store Manager designated Hospital representative and the District Manager. This discussion will desig- nated union representatives who may be held within seven (7) working days of accompanied by the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices general representative of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven five (7)days from the date 5) days of the meeting. In submission of the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified unless extended by mutual agreement of the parties. The decision of the Hospital shall be delivered in writing within ten (10) days following the date of such meeting. Grievance A complaint or grievance arising directly between the Hospital and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that the provisions of this Article may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby by-passed. Where the grievance is a Hospital grievance it shall be filed with the Grievance Committee.

STEP. Within ten (10) working days after The Xxxxxxx shall inform the event giving rise to Committee Person of the grievance occurs, response and the employee and his store xxxxxxx shall discuss the grievance with the Store Manager. The Manager shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance concern shall be reduced to writing by the Committee Person. This will be written on the form provided by the Company signed by the employee and will shall then constitute a grievance. All grievances should identify, as far as possible, the article, clause or clauses of this agreement, or applicable legislation claimed to have been violated. The Shift Committee Person and if requested Xxxxx Xxxxxxx may present the grievance of the employee to the Operations Manager or designate within five (5) days after the receipt of the reply of the Supervisor or designate. At this stage the grievance shall be discussed between the Union Representativeon shift Committee Person, the Store Manager Xxxxxxx if requested by either party and the District ManagerOperations Manager or designate. This discussion will be held The Operations Manager designate shall give a written response including an explanation of the decision rendered within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days receipt of the date of the meetinggrievance. Failing settlementSettlement: STEP THREE The grievance shall be forwarded referred to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party Human Resources department within seven (7)days from 7) days by the date Chairperson. The grievance shall be discussed by the Director of Human Resources or designate, the Senior Director of Operations or designate, the Chairperson and the shift committee The Local President, National representative, the Shift Xxxxxxx or if requested by either party to discuss the matter may attend the meeting. The Employer or the Union may file a policy commencing at Step In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four seven (47) working days from the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Proceduregrievance procedure, the Employer may reinstate the employee with back payemployee, suspend the employee for a definite period period, or sustain the discharge, if mutually agreed to by the parties to this Agreement. If an agreement cannot be reached the matter may be referred through the provisions of Article Should the grievance involve the alleged misinterpretation or violation of the Agreement of applicable government legislation, either party may be free to appeal to arbitration or within thirty-one (31) days from the date of the Step response. The parties shall attempt to agree on a single arbitrator or If the parties agree on the arbitrator or the party requesting the referral shall then refer the grievance to the chosen party with a statement of the issue to be arbitrated upon by if requested. Notice of said referral and a copy of said statement shall be forwarded simultaneously to the other party. The decision of the arbitrator or shall be final and binding upon all parties involved. Upon any decision rendered by the arbitrator it is agreed that the Chairperson and the company representative will review the decision if requested by either The arbitrator or as the case may be, shall not have any jurisdiction to alter or modify any of the provisions of this Agreement, nor to substitute any new provision in lieu thereof, nor to make any decision inconsistent with the terms and provisions of this Agreement. Grievances concerning rates shall commence at Step Two of In determining any discharge or any other disciplinary grievance, the Grievance Procedure and arbitrator or as the disposition of such grievances if sustainedcase may be, shall include have the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.authority to:

STEP. Within The employee shall first take up her grievance with her Supervisor and if the aggrieved employee requests, the Shop Xxxxxxx shall be given the opportunity to be present at a time to be fixed by the Supervisor. Such discussion shall be held within five (5) working days. If the grievance is not settled, it shall, within five (5) working days thereafter, be set forth in writing stating the specific articles of the Agreement allegedly violated, the particulars of the grievance and the redress sought, signed by the employee, and given to her immediate Supervisor. Where two (2) or more employees have identical grievances, they may all sign one (1) grievance. Where additional time is required to investigate whether other employees are affected, the time limit on subsequent signing of the same grievance may be extended as required up to ten (101 0) working days following the submission of the grievance. The Supervisor shall within five (5) working days after receipt thereof, give her written answer to the grievance STEP If the grievance is not settled at Step No. the Union may appeal it by giving a written notice of such appeal within five (5) working days after receipt of the immediate Supervisor's written answer to the Administrator who shall convene a meeting with the Grievance Committee and Union Representative at a time to be fixed by both parties. Such discussion shall be held within ten 0) working days or another mutually agreeable time. The Administrator or her designated Representative shall give her written answer to the grievance within ten working days after the close of the discussions STEP If the grievance is not settled at Step No it may be appealed by a written notice of such appeal given by the Union to the Employer within Seven (7) working days after the event giving rise receipt of the written answer of the Administrator or her designated Representative to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance Arbitration with the Store Manager. The Manager shall give an oral answer to procedure and conditions in the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office of the Employer within one (1) week of the decision at Step Two and the Employer shall have one (1) week to dispose of the grievance. The decision shall be in writing and sent to the offices of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the partiesArbitration clause herein after set forth.

STEP. Within five days of receipt of the reply at the Complaint Stage (or the by which a reply should have been received if no reply is received), the employee may, with the assistance of a xxxxxxx or Union Committee f Representative, unless the employee directs otherwise, refer matter to the designated by the Employer for this purpose. This shall respond the grievance within fen days of receipt of the grievance Step STEP the grievance is not to be considered as settled on basis of the reply given in Step the employee may, the assistance of a or Union Committee representative, unless the employee directs otherwise, shall within five (5) days of receipt of the Step answer refer the matter to the Director of Education in that a grievance meeting is requested. The Director of Education and two (2)other representatives of the board administration, shall meet with up to three (3)members of the Union including the should the wish to attend meeting, within fourteen (14) days of receipt of the notice. The Director of Education or designee, shall provide a written answer within twenty (20) days of the meeting being held. If final settlement of a grievance is not reached at Step within ten days of receipt of the reply at Step (10) working or the date by which a reply should have been received if no reply is received), the Union may process the grievance to Arbitration in accordance with Article Notwithstanding the provisions of clause time spent by an employee at and of the grievance procedure shall be deemed be time worked if the employee was regularly scheduled to work. Any grievance instituted by the Employer may be referred to the Chairperson of the Union Committee within twenty days after of the event occurrence of the circumstances giving rise to the grievance occurs, the employee and his store xxxxxxx shall discuss the grievance with the Store Managergrievance. The Manager Union Committee shall give an oral answer to the grievance within four (4) working days. Failing settlement: STEP Two The grievance shall be reduced to writing and will be discussed between the Union Representative, the Store Manager and the District Manager. This discussion will be held within seven (7) working days of the decision of Step One. The District Manager will give his answer in writing within four (4) working days of the date of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office meet with representatives of the Employer within one (1) week ten days of the decision at Step Two and the Employer shall have one (1) week to dispose receipt of the grievance. The decision Union Committee shall be in writing and sent give a reply to the offices Employer within ten (10) days, or earlier if possible, of the Union, If considered necessary by the parties, a meeting may be held by the parties and may include the interested personsaforementioned meeting. If a meeting final settlement of the grievance is heldnot reached, within ten days of of the decision shall be given to the other party within seven reply (7)days from or the date of the meeting. In the case of by which a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedurereply should have been received if no reply is received), the Employer may reinstate process the employee grievance to Arbitration in accordance with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity thereto. The Employer or the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.Article

STEP. Within ten Should the employee be dissatisfied with the super- visor’s disposition of the complaint, he may, with the assistance of his committee person, refer such matters on a written grievance form supplied by the Employer to his immediate supervisor, who shall answer the grievance, in writing, within three (103)working days. The complaint shall constitute a formal grievance at Step and shall be filed no later than three (3) working days after from the event giving rise date of the immediate supervisor’s reply to the complaint. The grievance occursshall contain a statement of the facts relied upon, indicate the Articles of the Agreement which are alleged t have been violated, indicate the relief sought and must be signed by the employee. STEP Should the employee and his store xxxxxxx shall discuss be dissatisfied with the disposition of the grievance with at Step the Store Manager. The Manager shall give an oral answer grievance may be referred to the department who shall answer the grievance in writing, within four two (42) working days. Failing settlement: STEP Two The grievance shall must be reduced to writing and will be discussed between tiled with the Union Representative, the Store Manager and the District Manager. This discussion will be held department within seven two (72) working days of the decision receipt of the immediate supervisor’s reply to Step OneA meeting shall be held, attended by the committee persons, Chairperson and the department within the two (2) day period. The District Manager will give his answer in writing STEP If no settlement is reached at Step the grievance may be referred to Step within four five (45) working days of the date receipt of the meeting. Failing settlement: STEP THREE The grievance shall be forwarded to the Head Office reply of the Employer department The Grievance Committee and representatives of management shall meet to discuss the grievance within one five (15) week days of receipt of the decision at Step Two referral. The Grievance Committee shall consist of the Chairperson and the Employer shall have one (1) week to dispose of area committee person responsible for the grievance. The decision shall Union’s National Representative and/or the Local Union president and the may be in writing and sent to attendance at this meeting. If the offices of the Union, If considered necessary by the parties, a meeting grievance is not settled it may be held by the parties and may include the interested persons. If a meeting is held, the decision shall be given referred to the other party within seven (7)days from the date of the meeting. In the case of a discharge, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within four (4) working days the date of dismissal and shall commence at Step Two. In any subsequent disposal of this case during the Grievance Procedure, the Employer may reinstate the employee with back pay, suspend the employee for a definite period or sustain the discharge, if mutually agreed to by the parties of this Agreement. Grievances concerning rates shall commence at Step Two of the Grievance Procedure and the disposition of such grievances if sustained, shall include the determination of the effectivedate of the increase with retroactivity theretoarbitration as hereinafter provided. The Employer or will provide its reply to the Union may file grievances commencing at Step Three. The limits as prescribed above may be modified by mutual agreement of the parties.grievance, in writing, within five