Services by Representatives Clause Samples

Services by Representatives. Company's existing Live Online Support will be made available to all users of DellBizNet when user is accessing a ▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. supplied page. Care and technical support services for End-Users will be available through a human operator via a toll free telephone number. Calls to the care and technical support representatives shall be answered according to the standards and schedule set forth below: Type of Service Launch thru 6/30/00 7/1/00 thru 9/30/00 10/1/00 ongoing -------------------------------------------------------------------------------------------------------------------- Online Technical Support Email within 2 hours Email within 1 hour Email within 1 hour 9:00am - 5:00pm CST 7:00am - 7:00pm CST M-F 24X7 7 days a week M-F ------------------------------------------------------------------------------------------------------------------- Online Product Support Email within one business day Email within the same day Email within 4 hours 9:00am - 5:00pm M-F 7:00am - 7:00pm M-F 7:00am - 7:00pm Seven days a week ------------------------------------------------------------------------------------------------------------------- Online Billing Support Email within 24 hours Same Same ------------------------------------------------------------------------------------------------------------------- Live person chat Start within 15 minutes of Start within 5 minutes Start within 1 minute request 9 - 5 M-F 7am - 7pm M-F 7am - 7pm M-F ------------------------------------------------------------------------------------------------------------------- Outbound product support Customer specified time Customer specified time Same within 4 hour window within 2 hour window 9 - 5 M-F 7am - 7pm M-F ------------------------------------------------------------------------------------------------------------------- Inbound 800 # Product N/A N/A As indicated in 3a. ------------------------------------------------------------------------------------------------------------------- Inbound 800# Technical N/A As indicated in 3b. As indicated in 3b. ------------------------------------------------------------------------------------------------------------------- a. End-User Care Standard. End-User calls shall be answered within 15 by either a human operator or an automated system ("ACD"). If an ACD is used to initially queue or answer a call, a human operator shall be available within 30 seconds thereafter. This standard shall be achieved for 95% of the calls during each mo...
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Related to Services by Representatives

  • Visits by Union Representatives 9 The County agrees that accredited representatives of the American Federation of 10 State, County and Municipal Employees, AFL-CIO, whether local Union representatives, 11 Staff Representatives, or International representatives, upon reasonable and proper 12 introduction, shall have reasonable access to the premises of the County at any time 13 during working hours to conduct Union business. The Union agrees that such visits will 14 cause no disruptions or interruptions of work.

  • Parties’ Representatives Both Parties shall ensure that throughout the term of this Agreement, a duly appointed Representative is available for communications between the Parties. The Representatives shall have full authority to deal with all day-to-day matters arising under this Agreement. If a Party’s Representative becomes unavailable, the Party shall promptly appoint another Representative. Acts and omissions of Representatives shall be deemed to be acts and omissions of the Party. Owner and CAISO shall be entitled to assume that the Representative of the other Party is at all times acting within the limits of the authority given by the Representative’s Party. Owner’s Representatives and CAISO’s Representatives shall be identified on Schedule J.

  • Party Representatives For the purposes of this Agreement, the City Representative shall be the City Manager, or such other person designated in writing by the City Manager (the “City Representative”). For the purposes of this Agreement, the Consultant Representative shall be [Name], [Title] (the “Consultant Representative”). The Consultant Representative shall directly manage Consultant’s Services under this Agreement. Consultant shall not change the Consultant Representative without City’s prior written consent.

  • Construction Representatives Landlord hereby appoints the following person(s) as Landlord’s representative (“Landlord’s Representative”) to act for Landlord in all matters covered by this Work Letter Agreement: ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ and ▇▇▇▇▇ ▇▇▇▇▇▇▇. Tenant hereby appoints the following person(s) as Tenant’s representative (“Tenant’s Representative”) to act for Tenant in all matters covered by this Work Letter Agreement: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇. All communications with respect to the matters covered by this Work Letter Agreement are to be made to Landlord’s Representative or Tenant’s Representative, as the case may be, in writing in compliance with the notice provisions of the Lease. Either party may change its representative under this Work Letter Agreement at any time by written notice to the other party in compliance with the notice provisions of the Lease.

  • Recipient’s Representative; Addresses 5.01. The Recipient’s Representative referred to in Section 7.02 of the Standard Conditions is the minister responsible for finance. 5.02. For purposes of Section 7.01 of the Standard Conditions: (a) the Recipient’s address is: Ministry of Finance Avenida ▇▇▇▇▇▇▇ ▇▇▇▇▇▇