Service Level Objective. Ellucian aims to achieve one hundred percent (100%) Availability for the production Cloud Software instance. Subject to the terms in this SLA, Ellucian will provide ninety-nine and one half percent (99.5%) Availability for the production Cloud Software instance. A monthly Availability report will be made available within ten (10) business days following Client’s written request.
Appears in 3 contracts
Sources: Software License and Services Agreement, Service Level Agreement, Service Level Agreement