Service Level Objective Clause Samples
A Service Level Objective (SLO) clause defines the specific performance standards or targets that a service provider commits to meet when delivering services. Typically, this clause outlines measurable criteria such as uptime percentages, response times, or resolution times for support requests, and may specify how performance will be monitored and reported. By clearly establishing these benchmarks, the SLO clause ensures both parties have a shared understanding of expected service quality and provides a basis for accountability if standards are not met.
Service Level Objective. CoreWeave provides the Services to Customer at the service levels objectives (“Service Level Objective” or “SLO”) detailed in Exhibit A.
Service Level Objective. The Service Level Objective under the Dedicated E-Line SLA is Round Trip Delay (“RTD”), as follows:
Service Level Objective. Ellucian aims to achieve one hundred percent (100%) Availability for the production Cloud Software instance. Subject to the terms in this SLA, Ellucian will provide ninety-nine and one half percent (99.5%) Availability for the production Cloud Software instance. A monthly Availability report will be made available within ten (10) business days following Client’s written request.
Service Level Objective. If Crown Castle fails to repair a Product Outage within eight (8) hours of notice from Licensee of such Product Outage (“Repair Window”), Licensee may be entitled to a Product Credit as follows:
Service Level Objective. Cisco will endeavor to deliver the Cloud Service so that it meets or exceeds the Service Level in this Service Level Objective (“SLO”). You acknowledge and agree this SLO is: (1) intended only to help the parties monitor availability of the Cloud Service; and (2) Cisco’s failure to achieve the Service Level will not (a) entitle Customer to payment of any service credits; or (b) otherwise result in any liability whatsoever for Cisco.
Service Level Objective. (a) Objective:
Service Level Objective. If Company fails to repair an Product Outage within eight (8) hours of notice from Licensee of such Product Outage (“Repair Window”), Licensee may be entitled to an Product Outage Credit as follows:
Service Level Objective. Ellucian aims to achieve one hundred percent (100%) Availability for the Production Applications supported by the SOW. Subject to the terms in this SLA, Ellucian will provide ninety-nine and one half percent (99.5%) Availability for the Production Applications supported by the SOW. A monthly Availability report will be made available within ten (10) business days following Client’s written request.
Service Level Objective. A. Contractor shall strive to resolve all cases in a fast and efficient manner.
1) Non-critical Issues (Priority 2 and 3): Shall be acknowledged within one (1) business hour, Monday-Friday only, excluding holidays. Resolution will begin within 24 hours followed by on-going daily status updates until resolution is confirmed with the point of contact.
2) Critical Support Issues (Priority 1): Shall be acknowledged within one (1) business hour. Resolution will begin within four (4) business hours followed by ongoing daily status updates until the resolution is confirmed with the Point of Contact. After-hours requests for critical support shall be handled in the same manner. However, response shall start within four (4) hours of the call.
Service Level Objective. If Provider fails to repair a Service Outage within eight (8) hours of notice from Customer of such Service Outage (“Repair Window”), Customer may be entitled to a Service Credit as follows: