Service Level Objective. The Service Level Objective under the Dedicated E-Line SLA is Round Trip Delay (“RTD”), as follows:
Service Level Objective. A. Contractor shall strive to resolve all cases in a fast and efficient manner.
Service Level Objective. Ellucian aims to achieve one hundred percent (100%) Availability for the production Cloud Software instance. Subject to the terms in this SLA, Ellucian will provide ninety-nine and one half percent (99.5%) Availability for the production Cloud Software instance. A monthly Availability report will be made available within ten (10) business days following Client’s written request.
Service Level Objective. If Crown Castle fails to repair a Product Outage within eight (8) hours of notice from Licensee of such Product Outage (“Repair Window”), Licensee may be entitled to a Product Credit as follows:
Service Level Objective. Ellucian aims to achieve one hundred percent (100%) Availability for the Production Applications supported by the SOW. Subject to the terms in this SLA, Ellucian will provide ninety-nine and one half percent (99.5%) Availability for the Production Applications supported by the SOW. A monthly Availability report will be made available within ten (10) business days following Client’s written request.
Service Level Objective. If Company fails to repair an Product Outage within eight (8) hours of notice from Licensee of such Product Outage (“Repair Window”), Licensee may be entitled to an Product Outage Credit as follows:
Service Level Objective. Cisco will endeavor to deliver the Cloud Service so that it meets or exceeds the Service Level in this Service Level Objective (“SLO”). You acknowledge and agree this SLO is: (1) intended only to help the parties monitor availability of the Cloud Service; and (2) Cisco’s failure to achieve the Service Level will not (a) entitle Customer to payment of any service credits; or (b) otherwise result in any liability whatsoever for Cisco.
Service Level Objective. (a) Objective: Ehave’s objective is to have Service Availability (as defined below) of the Ehave Platform equal to or greater than ninety-nine point nine percent (99.9%).
Service Level Objective ticket number must also be included in the written request.
Service Level Objective. This Service Level Objective(“SLO”) is a policy governing the use of Yokogawa Cloud Service and applies separately to each account using Cloud Services.
