Service Level Audits. The State of Iowa or its designee will have the right to audit Vendor’s measurement, monitoring, and reporting on all service levels herein, including providing the State of Iowa with access to the data used by Vendor to calculate its performance against the service levels and the measurement and monitoring tools and procedures utilized by Vendor to generate such data for purposes of audit and verification.
Appears in 4 contracts
Samples: Service and Professional Services Template Agreement, Service and Professional Services Agreement, Service and Professional Services Agreement
